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Acuity Scheduling, a Squarespace company

Score9.4 out of 10

128 Reviews and Ratings

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What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Categories & Use Cases

Reviews

What users are saying about Acuity Scheduling, a Squarespace company.
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A lifesaver for my business!

Incentivized
Caitlin SloanView profile
Founder & CEO at The Brainy Ballerina (1-10 employees employees)

Use Cases and Deployment Scope

I use Acuity Scheduling to manage all of my 1-1 client meetings, consultations and podcast recordings. Before using Acuity, I was having to go back and forth with clients and podcast guests to find a time that would work on our calendars - now I can simply send them my link and they are able to seamlessly book a time that works for them.

Pros

  • Streamlined booking
  • Ease of use
  • Seamless payments

Cons

  • Nothing comes to mind!

Return on Investment

  • Customers frequently comment on the ease of use and how organized the process is

Usability

Alternatives Considered

Calendly

Other Software Used

Squarespace, HoneyBook, Constant Contact

Acuity User Review

Incentivized
Verified User
Account Manager (1-10 employees employees)

Use Cases and Deployment Scope

We use it daily for scheduling clients and workflow for our seamstresses. Helping manage time wisely without overbooking our schedule which happened a lot more often then before we started using acuity for managing the backroom workflow. It has made our process more accurate and kept us more productive by using actual data instead of guessing on how much availability we have open.

Pros

  • Managing Workflow
  • Scheduling Clients and Contacting Them
  • Labeling Different Sorts of Appointments and Blocking Time Off

Cons

  • There are a lot of pages for similar things so sometimes its hard to find the location of where to edit things
  • The ability to stop a review request email from being sent to specific clients.
  • A way to block of clients scheduiling 3 times when you only have 2 openings and a way to cancel that easier.

Return on Investment

  • Saving time by managing how much workflow we can bring it and not overflow our schedule.
  • It can be difficult finding things in the website. The user friendly aspect is difficult sometimes.
  • It is positive for helping reduce the amount of time creating weekly schedules in the studio.

Usability

Other Software Used

Intuit Mailchimp, QuickBooks Commerce, Dubsado

Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling

Incentivized
Chelsea Crow-FuentesView profile
Co-Founder/Owner/Therapist/Supervisor at Fuentes Marriage and Family Therapy Practices, Inc. (1-10 employees employees)

Use Cases and Deployment Scope

My main use for Acuity is for easy and direct scheduling of clients through our Squarespace websites. The two-way calendar link with the iPhone calendar is the most helpful part of this product for me. It is so convenient, and I don’t have to worry about blocking off time in multiple places because of the way it syncs.

Pros

  • Two-way Calendar Sync.
  • Squarespace Website Integration.
  • Phone App.
  • Gathering client information.
  • E-mail appointment reminders.
  • Easy rescheduling and cancellations.

Cons

  • Being able to merge accounts for different businesses under one single Acuity calendar.
  • Being able to have multiple employees/users under a single Acuity profile and having the ability to sync different calendars to each user.
  • Have scheduling setting that, if chosen automatically links with Zoom and sends out the invite.

Most Important Features

  • Website integration.
  • E-mail reminders.
  • Two-way calendar sync.
  • Tracking client inquiries.

Return on Investment

  • I think it has played a huge role in our ROI as online scheduling is an expected feature in this day and age.
  • Being included with Squarespace has been super helpful.
  • It has taken a lot of the middleman busy work of scheduling, reminding, canceling, rescheduling, etc.
  • It has kept our business model up with the times.

Other Software Used

Squarespace, Facebook Business Manager (formerly Pages Manager), Zoom

Perfect for online businesses!

Incentivized
Lauren Ashley
Coach, Founder & Program Developer at Lauren Ashley Consulting (1-10 employees employees)

Pros

  • Interface is easy to use
  • Customizable (great for branding and embedding the calendar directly on your site)
  • Provides a variety of ways to connect and nurture clients
  • So much flexibility with calendars, 'locations', packages, etc.

Cons

  • Sometimes the calendar settings can be difficult to navigate/adjust but I've figured it out
  • I'd love to be able to charge my clients tax (depending on their location)

Most Important Features

  • Scheduling
  • Reminder emails
  • Payment processing

Return on Investment

  • Minimizing no shows
  • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
  • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
  • Honestly just saving me from scheduling nightmares and headaches
  • Timezones! It does it for you! (I work internationally)

Alternatives Considered

Dubsado and Calendly

Other Software Used

ActiveCampaign, Podia, WordPress, Slack, Asana

Almost Perfect

Incentivized
Cheri MerzView profile
Owner/Coach at Metaprosperity LLC (1-10 employees employees)

Use Cases and Deployment Scope

I use Acuity Scheduling, a Squarespace company, to allow prospects, clients, and colleagues to schedule appointments with me without the back and forth of both of us searching our calendars for openings. It allows me to create different types of appointments with different amounts of time set aside for them, to charge for some appointments and not for others, to display certain types of appointment publicly and others only by sending someone a link to it. In other words, it's extremely flexible. I can also upgrade for a month if I need to bring on other coaches for a special event and allow them to be scheduled in their own time zone and downgrade again when it's just me.

Pros

  • Integrates with Zoom
  • Shows appointment times in the time zone of the person scheduling the appointment
  • Integrates with Google Calendar

Cons

  • I would like to see the option to limit the number of each type of appointment rather than all appointments for the day
  • User interface for appointment types can be confusing if there are several types
  • Calendar view is confusing, as it repeats the appointment information for each time increment instead of blocking the entire time slot with one information block.

Most Important Features

  • Integration with Zoom and Google Calendar (they also integrate with iCal and Outlook
  • Affordable
  • Highly flexible

Return on Investment

  • The ability to rapidly respond to my previous scheduling app dropping my account
  • The ability to supply an easy URL when speaking to people about making an appointment
  • My previous app was free

Other Software Used

Zoom