Square POS

Score10 out of 10

89 Reviews and Ratings

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Categories & Use Cases

Alvin Haruthunian View profile

Operations in Corporate at Hi-Lo Liquor Market (11-50 employees employees)

Use Cases and Deployment Scope

Square POS is our Retail POS and also our payment processor, e-commerce website, inventory tracking system, payroll provider, and more.

Pros

Fast processing for customers at checkout.
Reporting and other back-end capabilities.
Continuing to develop with new technology and features.

Cons

Create more options to edit data fields in bulk in the item library.
Continue building out more features and functionality on the Online Store.
Further integration with third-party providers.

Return on Investment

Overall we have saved time on Labor Cost with all the added integrations (e.g. Scheduling, Payroll, etc.) and also Timecard functionality, etc.
The speed of sale has helped retain customers waiting in line.
Inventory tracking and predictive re-ordering has helped track purchases, etc.

Usability

Alternatives Considered

Revel Systems, Toast Point of Sale and Clover

Other Software Used

BILL, Dropbox Business

Verified User

Director in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

Square POS is instrumental in all day to day operations of my business. It allows for seamless payments and helps maintain the quality experience our clients expect from all of our services. It's easy to use terminal and well thought UI facilitates efficient transactions with very high levels of accuracy.

Pros

System is very easy to set up.
Hardware is fast.
Software is very user friendly.
Integration with the rest of the Square ecosystem is excellent.

Cons

Self checkout options would be great.
Integration with digital weight scales.
QR code payments.

Return on Investment

Onboarding / training time has been reduced by 60%.
Shrink has been reduced by almost 30%.
Consistent under 40 second transaction times.

Usability

Alternatives Considered

PayPal Payments Pro and Venmo for Business

Other Software Used

Adobe PhotoShop, HubSpot CRM, Substack

Sura Hart View profile

Advisor in Corporate at The Ivy Plus Society (1-10 employees employees)

Use Cases and Deployment Scope

We use square to sell tickets to our events on-site at the venue.

Pros

Instills confidence from the buyer
Easy to use
Easy to train others to use
Real-time updates on tickets sold and revenue made

Cons

The swipe functionality worked more often than the chip card functionality
It would be nice if buys could just sign-in to their Square account to purchase with pre-saved data

Most Important Features

Ease of use
Security
Access to funds

Return on Investment

We were able to sell significantly more on-site tickets
Our attendees felt safer giving us their credit card at the the events and so we saw an uptick in on-site sales
On-site sales brought in higher revenue so the easier we made that option for attendees the more we brought in

Alternatives Considered

WePay and Eventbrite

Other Software Used

WePay, Eventbrite, Mailchimp

Heide Rembold View profile

Founder in Marketing at Juniper Consulting (1-10 employees employees)

Use Cases and Deployment Scope

Currently, I use Square POS to track clients, send invoices, sell one-time services and keep track of the sales that my business does. The business problems the products address are communication with clients and to provide receipts/invoices they can use on their end of business finance purposes.

In the past, I’ve used it in restaurant settings with a more hands-on aspect to the product gallery, printing receipts, etc.

Pros

Offers a variety of products and services
Invoice design and layout is nice
Customizable options are nice

Cons

Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
The high percentage of fees taken from sales
The difficulty in changing default settings
The layout of the “website” you can create is truly a nightmare

Most Important Features

Invoices
Customization of invoices/receipts
Product gallery

Return on Investment

Negative: Honestly, it takes a lot off the top of sales I make, which is challenging for a small business.
Positive: it has made setting up invoices quick and simple, especially when they need to be recurring and/or have reminders sent. This has saved me time!
Positive: Being able to customise the invoices and receipts is great and adds a personal level to it.

Alternatives Considered

Clover and HoneyBook

Other Software Used

Google Drive, Wix, Agency Analytics

Samantha Forbes View profile

Executive Assistant Office Manager in Finance and Accounting at Moakler Wealth Management Inc. (1-10 employees employees)

Use Cases and Deployment Scope

I use Square in two businesses. In my full time job, we use the card reader that attaches to your mobile phone for selling books at our dinner seminars and other events. For my part time work I purchased a card reader that sits on my desk. I use them both for keeping track of inventory and retail sales.

Pros

Their devices are compact and easily moved from one place to another.
It is simple to use. The learning curve is small.
It is perfect for a small business as their is no up front cost with the free chip card reader.
You can enter all of your inventory into the app on your phone. Also accessible on a desktop.

Cons

When we first used it we had some issues with the phone attached card reader not reading the cards so we had to manually input the card numbers.
We had some technical difficulties with connection in the beginning with the phone attached reader but we only had that issue the one time.
Phone support at the time the above happened was not available.

Most Important Features

Mobility is top feature
Sleek and compact
Inventory Tracking

Return on Investment

We have been able to sell 80% more books at our events since getting Square. No one carries cash anymore or rarely.
I have been able to sell anywhere I am by having it. I can throw it in my purse and be able to take an order for any of my handmade retail products no matter where I am.

Alternatives Considered

PayPal Payments Pro, Stripe and Payoneer

Other Software Used

Adobe PhotoShop, Adobe Acrobat Sign, Vimeo