SPS Commerce Reviews & Insights

Score6.9 out of 10

27 Reviews and Ratings

Community insights

TrustRadius Insights for SPS Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.

Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.

Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.

Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.

SPS Commerce Reviews

5 Reviews

Mid-sized Companies (51-1,000 employees)

I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.

Rating: 1 out of 10

Incentivized

November 17, 2023

Use Cases and Deployment Scope

SPS Commerce is forced onto our organization. I think it's their business model. They purchased our dedicated in-house translator with the acquisition of Data Masons. I'm here to lower their score and tell the truth about SPS Commerce. First, in my 20 years of experience with EDI I think they are hands down the worst performing, least experienced developers in EDI. We have evidence of their numerous failures. In my opinion, their business model is to approach retailers and hijack their vendor base, creating programs and forcing compliance with retail executives who are eager to please SPS Commerce as it lowers their cost of EDI. I believe if consumers learned how much SPS Commerce is costing them as a middle man in the retail supply chain there would be a revolt. But no, instead, in my experience, SPS Commerce crams Google search results with their marketing and, in my opinion, they pay reviewers to come to sites like this and write their obviously scripted praises, damage control, instead of letting the truth come out. I've been approached by former SPS Commerce employees critical of them who've let me know the company was coming at them legally in their new jobs for derogatory comments towards SPS Commerce. In my opinion, they are truly a bad company, filtering their lies and using contract law as revenue while failing to deliver on a near constant basis, meanwhile proclaiming themselves leaders in EDI. I think [...] and crew bought their way to the top, it was never about performance. In my opinion, avoid the scam, pick any other EDI solution or provider and vendors should NOT agree blindly to initiatives presented by SPS Commerce as "mandatory". You probably don't have to participate in what they're calling mandatory if you're a valued supplier.

Pros

Never heard of a success with SPS Commerce

Cons

In my opinion, they can quit gouging customers with contract law while delivering no product or service.
In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
In my opinion, they can fire [...] and find ethical leaders to run the company.

Likelihood to Recommend

I wouldn't recommend SPS Commerce to a man dying of thirst in the desert if they were the only company still selling liquid. In my opinion, they are not suited for anything besides selling their business and exiting the industry. I think this would save consumers, retailers and suppliers the millions in revenue SPS Commerce claims each year.

Verified User

C-Level Executive in Information Technology (Building Materials company, 201-500 employees)

Vetted Review

15 years of experience

Run as far away as possible

Rating: 1 out of 10

Incentivized

February 20, 2023

Use Cases and Deployment Scope

We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information

Cons

Customer Service
Providing any service at all
Initial Discovery

Likelihood to Recommend

Run as far away from this company as possible.We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information

Chad Carman

COO (Chief Operating Officer) in Corporate at Rural Cloth, LLC (Non-Profit Organization Management, 51-200 employees)

Vetted Review

2 years of experience

View profile

More business - Less stress - Life is Good

Rating: 8 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

SPS Commerce Fulfillment is being used by our customer service dept and our accounting dept. It allows the customer service reps to pull order information from one place, which is very convenient from the user, and it allows our accounting team to invoice easily versus sending out invoices with the hopes of getting an answer.

Pros

Accurate information on orders that arrive
User-friendly to invoice the customer
It alerts me as to when I have an order available, which is very convenient

Cons

We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

Likelihood to Recommend

SAS Commerce Fulfillment is a good fit for our company as we process hundreds of orders a day. When I get the alert that an order is ready, I can click on the link in the email, and it takes me right to the SPS Commerce Fulfillment portal to print the order. Very convenient and easy. It is harder to remember to invoice, as nothing alerts our team as to when it is time to invoice. You basically have to remember.

Verified User

Advisor in Customer Service (Wholesale company, 501-1000 employees)

Vetted Review

4 years of experience

SPS Commercce

Rating: 10 out of 10

Incentivized

January 24, 2018

Use Cases and Deployment Scope

We are currently using SPS Commerce as a supplier.
We receive all of our Compliance orders through Webforms. As well as create and send our response documents back to the vendor.

Department: Compliance/EDI

SPS Commerce absolutely helps us centralize our flow of data. It has drastically reduced time spent getting orders into our systems, and the notifications back out!!

Pros

User Friendly GUI!! Makes it much easier for less tech savvy team members to carry out processes!
The ability to send documents in bulk, rather than one-by-one.
Auto-fill or Auto creation of documents drastically reduces time spent on data entry!

Cons

Customized Export templates would be AMAZZZING!!!!
nothing comes to mind
nothing comes to mind

Likelihood to Recommend

Appropriate for EDI exchange of documents

Celesti Quinty

Functional Analyst in Information Technology at Nine Line Apparel (Apparel & Fashion, 51-200 employees)

Vetted Review

1 year of experience

View profile

SPS Commerce Fulfillment helps us Strut our Stuff!

Rating: 8 out of 10

Incentivized

January 24, 2018

Use Cases and Deployment Scope

We use SPS Commerce Fulfillment as our main source of EDI for receiving orders, tracking inventories and processing invoices. It is convenient and extremely user friendly. It provides an alternate option to hours and hours of manual typing, labor and possible errors in entry. It helps a growing business to be professional and efficient with their time as well as their information. It is used across our entire company with its many available functions and services.

Pros

Order receiving
Inventory updates
Invoicing
Advance ship notices

Cons

I wish they had an online chat option in a timely manner for quick help rather than email and phone calls.
Bigger options for customers who appear to be "outgrowing" SPS

Likelihood to Recommend

When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.

Verified User

Representative in Sales (Wholesale company, 51-200 employees)

Vetted Review

5 years of experience

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I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.

Rating: 1 out of 10

Incentivized

November 17, 2023

Use Cases and Deployment Scope

Pros

Never heard of a success with SPS Commerce

Cons

In my opinion, they can quit gouging customers with contract law while delivering no product or service.
In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
In my opinion, they can fire [...] and find ethical leaders to run the company.

Likelihood to Recommend

Verified User

C-Level Executive in Information Technology (Building Materials company, 201-500 employees)

Vetted Review

15 years of experience