TrustRadius Insights for Springbot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Quick demo and integration assistance: Many users have mentioned that the company was quick to provide a product demo and assist with integrating it into their e-commerce platform, ensuring a smooth onboarding process. This prompt support has been appreciated by several reviewers.
Prompt issue resolution: Reviewers consistently praise the company for its prompt response and resolution of any issues they encounter. The efficient customer support provided by Springbot is highly valued.
Effective trigger campaigns: Users express satisfaction with the trigger campaigns set up by Springbot, finding them to be helpful in driving engagement and increasing revenue for their e-commerce businesses. These campaigns have proven to be effective tools according to user feedback.
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Springbot Reviews
3 Reviews
Small Businesses (1-50 employees)
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This system was to integrate a better environment for our customers. A better customer experience was the goal.
Pros
We were not able to implement anything.
We lengthy discussions with the sales person and had high hopes for this to work.
The plan was to create a better user experience while on our website. NOT to push sales but to create more accurate information for the user. Be more interactive.
Cons
After our purchase, I let spring or know that I was currently too busy to implement the system and to put things on hold. They ignored this request and kept charging us a monthly fee without using any of their systems. I have only logged in once. Nothing has been set up. They can see that from their side.
After multiple emails back and forth their out was in the user agreement. I never asked for my money back only credit so I can regroup and when I have time get on to implant the systems. They tell me they don't do that.
They don't care about any of the customer's needs. They only care about charging you that monthly fee. Terrible bus plan. With enough bad feedback, they will suffer from such a narrow plan.
I wish we had actual information about the cons using the system. Unfortunately I was not given the opportunity to do unless I wanted to keep paying while not using the system.
Likelihood to Recommend
If there was a 0 I would use it. This company caring nothing for it's customers. They have charged us almost 1k bucks I've logged in once and that's it. Good luck with this plan long term it is doomed to fail.
I have been with Springbot for almost a year and would highly recommend the platform and service. Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.
Pros
One of the things that impressed me the most early on was their dedication to email deliverability and growing my "engaged" list of customers. Through this, they taught me the value of quality subscribers vs. quantity of subscribers, while still sharing new ways to grow my email list in a healthy and sustainable manner. For so long, my main focus was always having the biggest email list - and while that's good to have a lot of subscribers, the most important thing is to make sure they are ENGAGED with your brand. So together we've come up with fun ways to do that, and we've seen that reflected in our list growth and open rate.
One of the other things I was looking to do when I partnered with Springbot was to increase my site traffic. The original sales rep had a few recommendations on how we could do this, and our team was most excited about their Facebook Services offering. We were paired with a Facebook expert who did a discovery call with us, and then presented a strategic plan for us to follow for the first 90 days, until we could fully optimize. Their Facebook team narrowed down my target audience and has helped strategically grow my site traffic.
Finally, and maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform. I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays.
After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.
Cons
I'd love for Springbot to continue to expand on their email offering - the platform and automations are excellent, and I'd like additional conditionals as I build out my flows.
Likelihood to Recommend
After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.
DO NOT WORK WITH THIS COMPANY. Springbot is the worst company I have had the displeasure of dealing with in a very long time. On every level this company was inept. It took them months to onboard us because the sales rep had zero understanding of their tech and her ego was too big to connect me to their product department. When she finally did, the problem was solved in less than 5 mins. 6 weeks of her not listening to me and that's all it took. After which, it's been nearly 2 months and they still haven't imported our existing list of contacts...
The biggest failure of this company is its email designers. In 3 months we were not able to get out a single email through their service either because of account problems like not importing our contacts or because they don't follow any instructions. Our first email we sent a detailed description of what needed to be included. They didn't follow a single line. They designed an email that was beautiful but had all the wrong links, none of the copy we wrote, and followed zero of our brand strategy. FAIL. The one next one they couldn't get ready on time. The third and final, was a newsletter and they literally copied the text into a blank white email and put my logo on it and called it finished. It didn't have any of our brand's colors. Instead, it had non-branded colors, broken images and guess what... they still hadn't imported our contacts so even if it was correct design it wouldn't have mattered. Three months of paying for this service and I sent 5 emails through Mailchimp instead.
They still have refused to refund us for services they never rendered. It's a scam. They mean well, or do they? They sell you on customer service. What they mean is aggressive sales tactics and no follow-through.
DO NOT WORK WITH THIS COMPANY.
Pros
They make promises
They could design nice things
Cons
They don't keep any of their promises
They don't listen
Likelihood to Recommend
I wouldn't use this company at all. There are soo many competitors at less expensive prices who deliver. Springbot doesn't have SMS and their dashboard is far less complex than they sell. They didn't really give any segmentation advice. It was all talk and no follow-through.
VU
Verified User
C-Level Executive in Product Management (1-10 employees)
