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TrustRadius Insights for Splunk IT Service Intelligence (ITSI) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.

One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.

In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.

By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.

Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.

Reviews

3 Reviews
InformationComputer Software2Internet1

Great way to correlate notable events from existing Splunk datasets as well as external systems

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are utilising ITSI to monitor the health of our business operations and IT services. We use a range of KPI approaches to capture business health for stakeholder reporting, as well as lower level IT Ops monitoring of hardware and microservices.

Pros

  • Reducing alerting noise
  • Improving visibility of services
  • Great for finding root cause of issues

Cons

  • Should be easier to build notable events with rich data
  • It should be possible to build custom dashboards with standard ITSI UI components

Likelihood to Recommend

ITSI is great for a range of monitoring applications, not limited to just IT Ops monitoring as some might imagine, it is actually very good at monitoring business objectives, SLAs and other non-stereotypical IT metrics.
VU
Verified User
Consultant in Engineering (Internet company, 1-10 employees)
Vetted Review
Splunk IT Service Intelligence (ITSI)
4 years of experience

Making our Customer IT Experiences Next-Gen via ITSI

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use ITSI along with our proprietary Splunk App for business process observability solution iControl to provide deep down details of business SLA breaches related to IT-related outages ITSI helps us to tie together business insights with IT world in near-real-time and save precious time in finding call to action and precious time to find causes of outages.

Pros

  • Episode creation.
  • Deep dive view for RCA.
  • Dynamic thresholding.
  • Out of box modules to identify KPI's from RAW Data.
  • Easy integration with Incident Management Tool.

Cons

  • Keeping Service Tree Models up to date needs lots of work.
  • Modules to discover service dependency from Standard CMDB such as ServiceNow & others.
  • System friendly in terms of hardware needs for large-scale deployments.

Likelihood to Recommend

ITSI is very effective in generating insights from raw data & can quickly provide insights into complex problems with its out of box deep-dive views.

Business Service Monitoring & service dependency is another area where ITSI effortlessly provides framework to map & monitor it.

Surely needs boost in performance section where it runs into frequent problems sighting hardware sizing problems as an excuse. It is happening from far too long across multiple customers.
VR
Vineet Rawat
Data Scientist in Information Technology at HCL (Computer Software, 10,001+ employees)
Vetted Review
Splunk IT Service Intelligence (ITSI)
6 years of experience

Event and Log Analytics Beast

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are using SPLUNK for our end customer as a standard offering for Event Management, Event Analytics and Log Analytics. However, we are now expanding the usage of SPLUNK for predictive intelligence using its AI-ML capabilities.
SPLUNK is used by mainly NOC, Command Center Team, sometimes Monitoring Administration, Ticket Handling team also uses the same for root cause analysis.

Pros

  • Event analytics.
  • Logs monitoring.
  • AIOps.

Cons

  • Architecture for remote DMZs.
  • Out of the box adapters.
  • Predictive alarms and data.

Likelihood to Recommend

Although Splunk has the capability to fit in any domain of IT for monitoring and management. Still writing down below few most possible domains where it can be used -

1. Network Monitoring
2. Infra Systems Monitoring
3. Databases Monitoring
4. Hardware Management
5. Storage Events Monitoring via Logs.
6. Integration with ITSM platform
7. Automation Use Cases
RY
Rekha Yadav
Development Team Lead in Information Technology at Accenture (Computer Software, 10,001+ employees)
Vetted Review
Splunk IT Service Intelligence (ITSI)
7 years of experience
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