Spiceworks Cloud Help Desk Information Reviews & Insights

Score7.1 out of 10

248 Reviews and Ratings

Community insights

TrustRadius Insights for Spiceworks Help Desk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly Interface: Users have consistently praised the intuitive and user-friendly interface of Spiceworks Help Desk. Many reviewers have stated that the clean and efficient design of the ticketing system makes it easy to navigate and manage support requests. This user-friendly interface contributes to a smooth and seamless task completion, enhancing the overall user experience.

Convenient User Portal: The user portal in Spiceworks Help Desk provides a convenient landing page for end users to create and update tickets. Numerous users have expressed appreciation for the accessibility factor, as the user portal can be accessed via a browser without requiring specialized software. This accessibility adds to the usability and convenience of Spiceworks Help Desk, allowing anyone to submit help requests easily.

Customization Options: The ability to customize workflows, inventory management, and response management in Spiceworks Help Desk has been highly valued by users. Many reviewers have mentioned how they appreciate the flexibility provided by this software, as it allows them to tailor it according to their specific business needs. The customizable aspects contribute to its adaptability and usefulness for different organizations.

Reviews

2 Reviews

Information

Excellent Software, Outstanding Price!

Rating: 10 out of 10

Incentivized

December 6, 2018

Use Cases and Deployment Scope

My organization encourages the use of open source software when it can be used to cut costs. We were testing multiple asin set management softwares, and I was asked to test Spiceworks as I had experience with it. I set up a virtual server, installed Spiceworks and began to test. Let me say from the start that scanning in all the devices it in my plans took an incredible amount of time, but now that they are scanned in, it is not that bad. Spiceworks is built and maintained by all of the "spiceheads" on the Spiceworks forums, and they are very proud of what they have built, as well they should be. This software, in my opinion, is second only to PDQInventory for asset management.

Pros

Actively monitors all of the devices on your network.
Excellent for software inventory
Outstanding for hardware inventory
Price. For the low, low cost of zero you get an amazing quality tool
3rd party integration

Cons

Scans are very slow.
Huge learning curve
3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.

Likelihood to Recommend

Spiceworks is just a suited well to the startup that has a very small budget to the Information Technology Juggernaut that has a multi-billion dollar budget. It is not suited for an IT department that is not used to doing some troubleshooting on enterprise level software. Spiceworks can probably do what you need, but it might take you a while to set it up.

Michael Timms

Network Administrator II in Information Technology at iQor (Telecommunications, 10,001+ employees)

Vetted Review

5 years of experience

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Spicetabulous

Rating: 10 out of 10

Incentivized

June 9, 2014

Use Cases and Deployment Scope

Within our organization, Spiceworks is being implemented as a ticketing and inventory solution for the helpdesk team. It has been instrumental in providing my team with the tools required to quantify our achievements, simplify our job, and give us a level of transparency that our branch managers appreciate. The ability to generate monthly and quarterly reports and show our productivity levels is definitely a tremendous asset, in addition to having the ability to quantify our daily/weekly workload.

Pros

Allows my team to quantify their daily workload and predict heightened workload based on trends.
Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count.
Provides a simpler means to inventory our hardware.

Cons

Better ticketing views. I would like to see nested ticket attributes and categories.
SpiceWorks as a non web-based app would be nice to have.
More bandwidth, network, and hardware monitoring features would be a big plus.

Likelihood to Recommend

I would say Spiceworks is a well rounded Swiss army knife, that comes with a pre-built knowledge database, and a community of like-minded IT professionals. This is truly a priceless asset, as I am able to get live feedback from real professionals. Having a group of experts offer advice on your infrastructure issues is great, but having it part of your one stop shop for helpdesk needs is overly convenient.

Demitri Pevzner

IT Infrastructure Manager (Americas) in Information Technology at Bureau van Dijk (Information Services, 501-1000 employees)

Vetted Review

3 years of experience

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