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Solutionreach

Score6.7 out of 10

23 Reviews and Ratings

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What is Solutionreach?

Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.

Categories & Use Cases

Reviews

What users are saying about Solutionreach.
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Solutionreach has very poor support

Darlene Hart
Practice Manager at Nevada Vein and Vascular (11-50 employees employees)

Pros

  • Currently have not examples of what they do well.

Cons

  • When the texting works it is appropriate but when it fails we can't reach anyone to deal with the problem. Since 2/26/2021 the sync on their side has not functioned to update any patient calls based on new appointments. We have larger issues from a month ago of a mass task texting that went out unexpectedly. That was never authorized thus causing chaos and huge phone volume to our office. Again I have put in multiple requests for a return call regarding this matter. This has been over 1 month and have not received any return calls to manage this issue.

Return on Investment

  • Negative impact. Often has created additional work for our front desk.

Best decision we made

Karen FriesenView profile
Hygiene Coordinator at Hanover Dental Clinic (11-50 employees employees)

Pros

  • Conversations - the texting "app" is so easy to use and shows up as your office phone number so patients know who it is
  • Easy to use
  • Support for training was great!

Cons

  • Training videos were recently added - that would have been my one suggestion!

Return on Investment

  • Greatly reduced downtime on phones

High five and Two thumbs up for Solutionreach

Incentivized
Debra ReinerView profile
Scheduling Coordinator at Cosmetic And Family Dentisry (1-10 employees employees)

Pros

  • Great customer service
  • Ease of use, especially now with SR unplugged and the help center. They continue to help me learn and show me new things I may not have known.
  • Communication, communication, communication!!! Excellent

Cons

  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.

Return on Investment

  • We've had extreme success

Alternatives Considered

Lighthouse 360

Other Software Used

Dentrix, LastPass

Reach for another solution - avoid Solutionreach!

Verified User
C-Level Executive (11-50 employees employees)

Pros

  • Robust user interface and customizeable templates
  • Wide range of features, creative e-communication strategies
  • 2 way texting using your office phone number so it's readily identifiable to your clients

Cons

  • Absolutely terrible responsiveness at all levels of the organization - a major issue left us unconnected to the system for weeks with no follow up once basic support was unable to resolve the issue. THis company does not care about its loyal customers (we were clients for well over 10 years before we finally pulled the plug due to dismal customer service).

Most Important Features

  • Appt notifications
  • E-recall
  • Automated surveys
  • Review generation

Return on Investment

  • Our ROI was positive for the first several years of working with them. Over the past couple years they have failed to deliver on basic customer service and we have lost revenue because of their incompetence and lack of interest in solving their client's problems.

The best of the best!

Latisha GilbertView profile
Office Manager at EnVision Family Eyecare (1-10 employees employees)

Pros

  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.

Cons

  • It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office!

Return on Investment

  • As previously stated, not having to pay someone money to take time out of your business day to go through and call patients to remind them about appointments or to call them about scheduling their yearly exam saves us so much time and money. Think of how much postage costs!

Alternatives Considered

Demandforce

Other Software Used

Adobe Acrobat DC, Adobe Photoshop