What is Soffront CRM?
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.
According to the vendor, the product offers:
According to the vendor, the product offers:
- Sophisticated Drag and Drop Tools
- Customized Screens, Processes and Business Rules
- Integrated Modules
- No Need for a Programmer
Categories & Use Cases
Media
Top Performing Features
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Category average: 7.7
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.5
Channel / partner relationship management
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Category average: 7.9
Areas for Improvement
Forecasting
The software helps users accurately forecast sales based on volume and conversion metrics.
Category average: 7.5
Customizable reports
Users can create reports and dashboards unique to their needs.
Category average: 7.7
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 7.6
