#1 most frequent
United Kingdom of Great Britain and Northern Ireland
62.0%31 installations of 50
What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.
Categories & Use Cases
Top Performing Features
Survey templates
Includes a selection of pre-made survey templates for different types of surveys.
Category average: 8.2
Themes
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
Category average: 7.1
Custom logo/branding
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 8.5
Areas for Improvement
Compliance
Supports privacy compliance and confidentiality standards, such as HIPPA.
Category average: 9.1
Vendor-offered crowdsourcing
Vendor offers access to an audience or panel of respondents.
Category average: 8.1
Respondent restrictions
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Category average: 8.4
Who Buys & Uses SnapSurveys
#2 most frequent
United States of America
26.0%13 installations of 50
#3 most frequent
Canada
8.0%4 installations of 50
Snap Survey helps you in a SNAP!
Pros
- Online surveys
- Ability to print surveys
- Uploading process of paper surveys
- User friendly
Cons
- A larger discount for non profits
- Complex logic
- Conditional formatting
Return on Investment
- Been able to have more completion on surveys.
- Able to stay within our budget.
- User friendly.
Usability
Probably the best survey software in the world....
Pros
- Snap has wonderful vast functionality. I love showing off it's latest new features!
- As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
- You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
- Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
- Their support people are extremely professional and knowledgeable.
- Their worksheets (available on their website) are invaluable and very well written.
- Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.
Cons
- Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!
Return on Investment
- Using a professional survey package enhances my reputation as a research professional.
- I have been able to use the software's functionality to exceed my clients expectations.
Usability
Snap Survey! Great all arounder
Pros
- Survey development
- Data collection
- Quick analysis
- Interactive tutorials
Cons
- Nothing really. It's fine the way it is. Much cheaper than some competitors.
Return on Investment
- Save more money than using competitive product and does the same thing
- Faster implementation
- Targeting specific respondents
Alternatives Considered
Qualtrics, SurveyGizmo and SurveyMonkey
Other Software Used
Qualtrics, SurveyGizmo
Snap Surveys Review
Pros
- Snap provides the programmer with a lot of control on the back end of surveys. There is room for complicated skip patterns, seeding data (both from a linked database and from answers to previous questions), derived variables, masking questions, etc.
- Snap allows you to format the survey and make it look more professional and appealing than other survey programs do.
- Snap allows us to easily roll-out of administration. We often launch a survey and need to add respondents after the initial launch. This is a very easy process.
Cons
- Snap needs to provide better documentation and support. It is a very powerful tool, but I often can't access the power because their training or help tools are not there. (However, they are very helpful if you call or email them.)
- I wish Snap was more "programmer friendly." What I mean by that is that I would like to be able to open up a single space where I can write and edit the code for my skip patterns and other programmed options for all of my questions. Currently I need to open every question individually to edit the code behind it. The space given to edit the code is extremely small as well, so if the code is long I cannot see it all at one time.
- I wish Snap was more intuitive. Most things are accomplished through a drop down menu, but I can never find what I'm looking for and the names for the tools don't make sense to me.
Return on Investment
- Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
- Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem
Pros
- File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
- Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
- Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.
Cons
- Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
- Tiering of features: The licensing model is a bit unclear and not the easiest to understand.
Return on Investment
- Successful completion of project: Snap Surveys helped us implement a system that met the complex needs of the project. The client is happy.
