SmartSearch ATS Administrative and Support Services Reviews & Insights

Score6.6 out of 10

39 Reviews and Ratings

Community insights

TrustRadius Insights for SmartSearch ATS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Many users have found SmartSearch's user interface to be intuitive and easy to navigate, making it simple to perform tasks such as building organizational charts and searching for specific locations or employees. This positive sentiment suggests that a significant number of reviewers appreciate the user-friendly design of the software.

Helpful Customer Support: Several users have praised SmartSearch's customer support team for being helpful and reliable. They have highlighted positive interactions with the staff, noting their knowledge and long-term experience in the industry. This indicates that the customer support provided by SmartSearch is highly valued by a considerable number of customers.

Efficiency-Boosting Features: Numerous reviewers have expressed satisfaction with SmartSearch's automated tasks, customizable reporting analytics, and search functions. These features are highly beneficial in streamlining processes, increasing efficiency, and saving time for users. The positive feedback suggests that many users find these functionalities valuable in optimizing their workflow within the software.

SmartSearch ATS Reviews

15 Reviews

Administrative and Support ServicesStaffing & Recruiting14Outsourcing/Offshoring1

Clunky Tool, but Highly Customizable

Rating: 6 out of 10

Incentivized

September 9, 2021

Use Cases and Deployment Scope

SmartSearch was used across a 20 person + staffing agency. It is used as a candidate relationship management tool to track candidates, recruiter who owned each candidate, interview notes, [etc.] It held the open requisitions for each job and would track candidate submittals through each req[uisition], tracking hiring managers, billing information, and client information.

Pros

Customizable
Reporting
Analytics

Cons

Clunky
Too many options
Needed to customize to make user friendly

Likelihood to Recommend

I most likely would not recommend SmartSearch. It is a very clunky tool and not overly user friendly. We had to pare it down extensively because it was just overwhelming with options of what you could click through; it needs to be simplified. There was a lot of basic recruiter tools that should have come with the tool, but we had to customize for it.

The developer who developed this was clearly not a recruiter and therefore it was not very intuitive.

Verified User

Employee in Human Resources (Staffing & Recruiting company, 11-50 employees)

Vetted Review

1 year of experience

SmartSearch - efficiency, flexibility and features... This does a lot for your business.

Rating: 10 out of 10

Incentivized

October 19, 2020

Use Cases and Deployment Scope

SmartSearch is being used primarily as our candidate intake, recruiting, applicant tracking and onboarding tool. Additionally we use it to track employment and various HR functions and documentation. I solved the problem of obtaining and organizing a lot of information surrounding each candidate. It allowed us to also create a number of procedures in the form of 'traks' to move candidates and customers through our process in a consistent manner.

Pros

The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.

Cons

Would like to see some additional reporting options. There are some very powerful reporting tools in the software but they are not very intuitive for the basic user.

Likelihood to Recommend

If you have a recruiting organization that needs flexibility and a wide range of options to address an ever changing landscape than this is your system. It does not try to pigeon-hole recruiters into a single recruiting model. It allows you to customize how your organization does things but also allows you to control where you need to control.

We have been using SmartSearch for more than 24 years. We started out on one of the first versions because we liked the company and the direction they were taking. SmartSearch has not always been the tool with the flashiest features.... but it has always had some of the best features. They have always been of the cutting edge of the next technology and have the tools and features that make SmartSearch a complete solution. We have not seen anything else out in the marketplace that has encouraged us to change.

David Stafford

Vice President in Corporate at L. J. Gonzer Associates (Staffing & Recruiting, 51-200 employees)

Vetted Review

24 years of experience

SmartSearch is Great and a True Business Partner

Rating: 10 out of 10

Incentivized

October 19, 2020

Use Cases and Deployment Scope

We utilize SmartSearch as our applicant tracking system (ATS) and contact/client tracking. SmartSearch integrates with our back office, so the vast majority of the work our business does in housed within the SmartSearch platform.

Pros

Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.

Cons

With any upgrade, there can be small bugs or glitches. Whenever these pop up, the team at SmartSearch is quick to attack them and fix the issues as soon as possible.

Likelihood to Recommend

Their technology is great and I have recommended them many, many times and will continue to do so. The emphasis they place on the technology - the core part of their software that helps our company run more smoothly is truly impressive.

Travis Medley

President at TalentZök (Staffing & Recruiting, 51-200 employees)

Vetted Review

7 years of experience

View profile

SmartSearch - Good entry level, but limited capabilities and spotty tech support.

Rating: 1 out of 10

Incentivized

December 6, 2019

Use Cases and Deployment Scope

We use SmartSearch as our primary applicant, job and client tracking system.

Pros

SmartSearch is affordable. Most other systems like this cost more.
SmartSearch has great staff, knowledgeable and long-term.
SmartSearch automated tasks are very helpful.

Cons

SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.

Likelihood to Recommend

SmartSearch is suitable as a mechanism for collecting candidate information online and managing job orders. The fees are low and reasonable for this limited functionality and, at this low level of use, the system works well.

SmartSearch is less suited for an environment in which robust reporting or tracking is required - the built-in reports are limited, the report writer is difficult to use and there are no real capabilities to interface directly with other applications like Microsoft Flow, Zapier, mailparser, etc. Consequently, one cannot take advantage of external tech capabilities to make up for the lack of capabilities in SmartSearch.

The responsiveness of tech support is spotty. Currently, we have been waiting almost three months to receive a resolution on the integration of Zip Recruiter, our job postings are not getting out to Zip Recruiter which, as a recruiting agency, is a death blow. (Their tech support people are great and most have been there a long time, it is the responsiveness that is the weak link.) Sometimes they respond very quickly and then out of the blue you get nothing.

Verified User

Executive in Corporate (Staffing & Recruiting company, 201-500 employees)

Vetted Review

15 years of experience

Great System, Great Service

Rating: 10 out of 10

April 7, 2015

Use Cases and Deployment Scope

We use SmartSearch ATS for our recruiting services as well as our CRM. It helps us keep our recruiting efforts in line and provides excellent reporting and tracking of activities. As a CRM, its been very helpful with tracking pre-close and post-close clients. We are about to launch our marketing program utilizing the various tools in SmartSearch.

Pros

Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.

Cons

There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.

Likelihood to Recommend

I think the hand off between a CRM and ATS is great. One system - one database. That is a feature we really needed.

Michelle Stark

Director of Operations in Corporate at PeopleAxiom (Staffing and Recruiting, 1-10 employees)

Vetted Review

1 year of experience

It does the job....

Rating: 3 out of 10

Incentivized

February 18, 2015

Use Cases and Deployment Scope

At Novotus, we use SmartSearch ATS as our internal applicant tracking system for hiring internally. We also use SmartSeach for our one-off clients that we hire a couple positions for sporadically. It is not being used across the entire organization. We use a lot of different applicant tracking systems for all of our different clients.

Pros

SmartSearch ATS is great as an applicant tracking system. It is very easy to use, but could use some tweaking.
SmartSearch ATS is really great for easily posting to free job boards.
SmartSearch ATS has a lot of applications and allows a lot of template creations for every different point of the process.

Cons

SmartSearch ATS is VERY temperamental. It is hard to move around from one page to another without losing all data.
SmartSearch ATS reporting is awful. There are not a lot of reports that you can pull as cleanly as I have found on other ATSs.
SmartSearch ATS is very hard to train new people on. It is confusing and there are different ways of doing things.

Likelihood to Recommend

I think that there are other applicant tracking systems that are way easier to use and a lot cleaner. The only time that I like SmartSearch ATS is when it generates an email template whenever I move a candidate over in the process. I can set the template I want and it always pops up and fills in the exact data.

Alexis Kruse

Recruitment Operations Administrator in Professional Services at Novotus (Staffing and Recruiting, 51-200 employees)

Vetted Review

2 years of experience

review

Rating: 8 out of 10

Incentivized

August 31, 2014

Use Cases and Deployment Scope

I am personally using it to create org charts. I just use it in HR.

Pros

Org charts
Searching locations
Finding the employees needed for a job

Cons

I cant think of any at this time.

Likelihood to Recommend

SmartSearch ATS is well suited for searching candidates. It is also great for creating offer letters and sending onboarding.

Danielle DiPaola

Human Resources Representative in Human Resources at Concentrix (Outsourcing/Offshoring, 10,001+ employees)

Vetted Review

1 year of experience

SmartSearch Review

Rating: 5 out of 10

Incentivized

August 21, 2014

Use Cases and Deployment Scope

Synerfac currently uses SmartSearch throughout the entire company to store, and manage candidate resumes to help ease the process of staffing. It is very helpful in keeping everything organized with candidate contact info, daily scheduling and current or past tasks worked on.

Pros

Easy flow of candidate processing.
Very simple to use, easy to learn.
It is aesthetically easy on the eyes with customization options.

Cons

It is very slow during certain times of the day.
The dashboard does not load and it seems like it crashes.
When trying to process resumes added to the system, it sometimes just deletes the data, forcing you to start the whole process again.
It seriously moves really slow and you have to exit out of the program and restart to try and make it work.
Certain links do not load the first time, forcing you to reload and hope they show up on the screen.

Likelihood to Recommend

It's well suited for keeping candidate contact information for easy access.

Daniel Spioch

Technical Recruiter in Customer Service at Synerfac Technical Staffing (Staffing and Recruiting, 51-200 employees)

Vetted Review

SS rocks.

Rating: 9 out of 10

Incentivized

August 20, 2014

Use Cases and Deployment Scope

It is being used by the company that I work for to manage the applicants. It is used across the whole organization.

Pros

Organization
Easy Navigation
Well Built

Cons

More customization in the tool. An easier way to edit and put any box in whatever format on the dashboard.

Likelihood to Recommend

It is just an all around great ATS.

Weston Kruse

Research Specialist in Research & Development at ReachingTalent (Staffing and Recruiting, 11-50 employees)

Vetted Review

2 years of experience

SmartSearch Review

Rating: 9 out of 10

Incentivized

August 20, 2014

Use Cases and Deployment Scope

We use SmartSearch to put in our job requisitions we are recruiting for, and our candidates we find on job boards, LinkedIn, referrals, etc., pertaining to that specific job requisition. We use it across our organization from our Recruiters to our Account Executives to ensure that everyone sees all job requisitions and the candidates that have been submitted.

Pros

Allowing to see candidates from our whole organization
Seeing what open job requisitions we have, or which ones that I'm assigned to
Matching skill sets of like candidates when a similar job requisition comes out that we have used in the past

Cons

Can run really slow and get bogged down sometimes.

Likelihood to Recommend

SmartSearch makes things run very smoothly for our organization. It allows us to attach candidates to specific jobs so you can refer to them at a later date for a similar job. It allows your Account Executives and recruiters be on the same page by attaching candidates, updating job requirements, and keeping them updated if the job has been closed, re-opened, put on hold, etc.

Brady Eagle

Sourcer/Recruiter in Human Resources at Synergy Seven (Staffing and Recruiting, 51-200 employees)

Vetted Review

1 year of experience

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