TrustRadius: an HG Insights company

AlertSite

Score8.1 out of 10

14 Reviews and Ratings

Get a Demo

What is AlertSite?

AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features AlertSite has to offer, as determined by TrustRadius' reviewers.
Based on 14 ratings of AlertSite's features
View all features

Top Performing Features

  • Server availability and performance monitoring

    Ability to monitor server availability

    Category average: 9.4

  • Application monitoring

    Application monitoring involves tracking response times and resource usage for applications, including highly-distributed applications

    Category average: 8.6

  • Threshold alerts

    Alerts indicating when critical thresholds have been reached

    Category average: 8.7

Areas for Improvement

  • Predictive capabilities

    Data mining of log and other performance data to understand predictors of slowdowns or outages

    Category average: 7.6

  • Database monitoring

    Database monitoring means looking for database bottlenecks liable to slow response times

    Category average: 8.2

  • Collaboration tools

    Collaboration tools enable DevOps staff to collaborate by adding notes/comments and also integrating with external collaboration tools like ticketing systems

    Category average: 7.4

Reviews

What users are saying about AlertSite.
View all reviews

Perfectly tool for URL, Application Monitoring

Incentivized
Ashutosh RawaleView profile
Technical Support Engineer in Engineering at Cybage Software Private Limited Kalyaninagar,Pune (10,001+ employees employees)

Use Cases and Deployment Scope

AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.

Pros

  • What I have noticed so far is the fact that the AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently and fixing products issues.
  • Tool has very handy and easy UI.
  • It is very well in end to end Application URL monitoring and Front page URL monitoring.

Cons

  • Monitoring locations would have issue and cause false positive alerts.
  • Dashboard is unavailable at times or sometimes lags for minutes cause the monitoring team found slowness.

Return on Investment

  • A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
  • A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.

Alternatives Considered

Datadog

Other Software Used

Nagios XI, Zabbix, Splunk Enterprise, Docker, AWS Auto Scaling

AlertSite - Scaling Costs vs Functionality

Incentivized
Rob BatesView profile
Public & Private Cloud Senior Engineer in Information Technology at Creditsafe (1001-5000 employees employees)

Pros

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.

Cons

  • Support is inconsistent at times in terms of quality and response.
  • Monitoring locations would have issues.
  • Dashboard would go unavailable at times or lag behind.

Return on Investment

  • Negative, if anything, due to the astronomical cost of the platform and the scaling cost. We eventually swapped to another provider for a fraction of the cost, with an acceptable loss of functionality.
  • Issues from time to time with transaction recordings meant we would have to start again.

Alternatives Considered

Site24x7, Pingdom and Uptrends

Other Software Used

Site24x7, Amazon CloudWatch, SolarWinds Network Device Monitor, SolarWinds Log & Event Manager, Periscope Data

AlertSite is awesome tool for Website, API Monitoring

Incentivized
Verified User
Employee in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

AlertSite is an awesome tool for end-to-end, front-page website monitoring and API monitoring. AlertSite helps us to solve our problem to monitor website availability. It helps us to catch website failures. AlertSite tool is very easy to understand and very user-friendly. I have used it to monitor application website, setting up alerts. We can create dashboards to monitor all failures or website slowness. We can also add instructions in the alert while creating.

Pros

  • End to end website monitoring
  • Front page monitoring
  • API monitoring

Cons

  • Tool is complicated for Alert creation
  • AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
  • While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.

Return on Investment

  • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
  • We observed issues from AlertSite many times but their support is fast and helpful.
  • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.

Other Software Used

Datadog, Zabbix, Nagios XI

AlertSite Review

Incentivized
Verified User
Technician in Information Technology (1001-5000 employees employees)

Pros

  • Monitoring up-time.
  • Transaction checks.

Cons

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.

Return on Investment

  • Leaves a small monitoring footprint so not a great ROI for the cost.

Alternatives Considered

SolarWinds Pingdom

Other Software Used

SolarWinds IP Address Manager

Usability

Related Products

Products similar to AlertSite that may also meet your needs.
All comparisons
Catchpoint
CompareLearn more
Dynatrace Synthetic Monitoring UNPUBLISHED
CompareLearn more