Simpro Administrative and Support Services Reviews & Insights

Score7.5 out of 10

11 Reviews and Ratings

Community insights

TrustRadius Insights for Simpro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time quotes and catalog convenience: Some users have found Simpro's feature of providing real-time quotes and utilizing a catalog to be convenient for accessing and selecting necessary items for their jobs.

Comprehensive job costing: Several reviewers have praised Simpro for its comprehensive job costing feature, which allows them to accurately track and analyze the costs associated with each project.

Efficient bill generation: Many users appreciate that Simpro enables them to generate bills directly from closed and completed jobs, saving time and effort in the billing process.

Reviews

2 Reviews

Administrative and Support Services

A great, ever-improving tool

Rating: 9 out of 10

Incentivized

July 5, 2022

Use Cases and Deployment Scope

We use SimPRO for sales, support, and technical teams. It is very useful to do everything from preparing quotes, jobs, schedules, invoices, and keeping clients' contacts. One of the best things about simPRO is that they have a great support team who is very friendly and happy to help; their ideas portal is also great, you can add suggestions and if they are popular and voted by the community of users, they end up being implemented. So yeah, my overall experience with simPRO is great. They are always looking at improvements, which is key for a software company like them, as things are constantly evolving.

Pros

Friendly customer service
Constant improvement
Good webinars

Cons

Ability to create leave forms for the employees (to my best knowledge, this doesn't exist).
Ability to color code jobs, quotes by criticality.
Assign status to equipment (e.g. "ordered"; "arrived").

Likelihood to Recommend

Very convenient to manage jobs, quotes, and clients' profiles. There is a home for improvement for project management. So far, I am not really happy with the Gantt chart feature, it is not very customizable and we end up with another system for that. It would be also great if there was a project management dashboard where we could have an overview of the most critical projects and their status.

Verified User

Manager in Professional Services (Security & Investigations company, 11-50 employees)

Vetted Review

3 years of experience

simPro is the way to go

Rating: 10 out of 10

Incentivized

February 8, 2020

Use Cases and Deployment Scope

simPRO is used from sales quotes to job cards to billing to export to our accounting software. It's end to end, so all records are retained. It is very user-friendly; we've sold it to 6 other companies across the country and all are very happy.

Pros

Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.

Cons

Mobile app-tech clock in and out, but simPRO hours scheduled for the job does not change. It must be changed manually.
simPROasks for requests to improve, but it can take years for important reports to be implemented or created.

Likelihood to Recommend

Works well if you want to have your whole staff work on one program, from sales to invoicing.

Cheryl Bach

CFO (Chief Financial Officer) in Corporate at Proguard Protection Services Inc; Allied Security Group Inc. (Security & Investigations, 11-50 employees)

Vetted Review

Reseller

5 years of experience

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