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Shiftboard

Score6.6 out of 10

7 Reviews and Ratings

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What is Shiftboard?

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types.

The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for scheduling over half a million employees around the globe.

Categories & Use Cases

Media

Custom Reports & Analytics
Detailed Employee Profiles
User-Friendly Time Off Requests
Mobile Tradeboard
Check Employee Availability on Android & iOS

1 / 5

Reviews

What users are saying about Shiftboard.
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Review from a Customer Experience Trainer

Incentivized
Rachel BlankenshipView profile
CX Trainer in Customer Service at ThirdLove (201-500 employees employees)

Pros

  • It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
  • It's very clear what channel they are scheduled for the day as it listed on the top of that event.

Cons

  • Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
  • It's difficult to get to your specific schedule.
  • The overview of schedules within one week is also very difficult to read.

It serves its purpose

Incentivized
Keysha ChapmanView profile
Fit Expert in Customer Service at ThirdLove (51-200 employees employees)

Pros

  • It shows the user exactly what time a meeting starts and ends.
  • It shows the user exactly what time a break starts and ends.
  • Searchable by group.

Cons

  • The whole layout is hard to look at. You need a graphic designer to give it a makeover.
  • Unable to see title or description of meeting or break until clicking into it.
  • Not very user friendly. You have to learn how to use it through instruction.

Other Software Used

Atlassian Confluence, Zendesk Talk, Lessonly

Shiftboard provides a simple scheduling solution.

Incentivized
Jared HammondView profile
Technology Development Manager at Living Resources Corporation (51-200 employees employees)

Pros

  • Ease of use.
  • Customization.
  • Mobile application.

Cons

  • The ability to print a month view of the schedule would be a great benefit.
  • The signup list is a great feature, but there are too many steps to make it easy to use.
  • The bulk add and delete process works well, but tends to be confusing for users.

Return on Investment

  • Lower overtime costs.
  • The ability to access schedules remotely.
  • More flexibility in the scheduling process.

Other Software Used

stratustime, ArcGIS, Paychex Flex

Scheduling Software Good for Some Industries, not for Others

Incentivized
Verified User
Manager (1001-5000 employees employees)

Pros

  • Mobile accessibility
  • Cloud-based software
  • Compliant with all necessary information security standards

Cons

  • No drag/drop interface for scheduling
  • Not highly customizable for a specific type of business/business needs
  • Needs more view options for users
  • Cannot adjust/edit shifts quickly (too many clicks/forms to accomplish)

Return on Investment

  • Effective allocation to proper shows/projects for our network
  • Effectively catches any discrepancies between scheduled hours and actual hours for employees
  • Requires significant manpower to maintain scheduling accuracy

Other Software Used

Samanage, Slack, iMeet Central by PGi, Adobe Premiere Pro

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