SessionM is the way of the future! Jump on board!
Pros
- Using data science to determine guest tendencies and actions: their system is incredibly smart and tracks historical actions to guess/estimate future actions, and creating programs to influence those actions.
- Integrated communication platforms to speak to all of our guests within various tactics—email, push notifications, text messages, in-app messages, etc.
- Loyalty management & CRM: creating and managing a program that runs consistently across the system.
Cons
- Some improvement could be made on their integrations process with all platforms (olo, monkey media, etc.).
Return on Investment
- Our work with SessionM has been so incredibly impactful to our brand loyal guests, and the value they bring to our brand. For example, our loyal guests are worth $100+ more than our non-loyalty guests.
Alternatives Considered
Fishbowl Solutions
Other Software Used
Microsoft 365 Business, Dropbox Business, Adobe Acrobat DC, Adobe Illustrator CC, iMovie