Better value and functionality than other recording tools
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
SessionCam offers heatmap, session recording, error message reporting, funnel stats, and consulting hours for auditing any part of the shopping experience. The recordings allow us to get more data on errors users are experiencing and concrete examples to show our developers. The reports help us narrow down potential conversion roadblocks. The consulting hours have been especially helpful for a third-party audit on the site - we've asked them to review the checkout funnel and navigation, and received thorough feedback which we then implemented to improve conversion.
Pros
- They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
- Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
- Consulting hours are helpful for a third-party audit.
Cons
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
Likelihood to Recommend
SessionCam is great for a small-medium team due to the consulting hours option, but if you're looking to use this on your own for CRO purposes, expect to spend a lot of time parsing data. However, SessionCam is probably easier to use/narrow down problem areas than most other similar platforms.
Vetted Review
2 years of experience