What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Categories & Use Cases
Top Performing Features
ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 8.3
Configuration mangement
Database for tracking and reporting all business assets
Category average: 8.6
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Category average: 8.6
Areas for Improvement
Policy and contract enforcement
Ensuring that requesters have eligibility before fullfullment
Category average: 7.9
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.9
Service restoration
Impact assessment and automated fixes for common problems
Category average: 8.2
