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ManageEngine ServiceDesk Plus Reviews & Insights

Score9.2 out of 10

109 Reviews and Ratings

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Community insights

TrustRadius Insights for ManageEngine ServiceDesk Plus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have appreciated the platform's user-friendly interface, finding it helpful for managing workflows and ticket reporting efficiently. The intuitive design has been praised for streamlining tasks like ticket management, modifications, and note-taking.

Ticket Logging and Asset Management: Some users have highlighted the ticket logging feature that enables end users to track help request progress easily. Additionally, the asset management aspect provides valuable information on software, active times, and users by installing an agent on machines.

Project Management Capabilities: Customers have mentioned the project management features within ManageEngine ServiceDesk that allow for efficient handling of large projects alongside end user help tickets. This capability facilitates progress tracking and milestone recording effectively.

ManageEngine ServiceDesk Plus Reviews

1 Review
Customer Service

Admin Assistants Review

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

I currently use ServiceDesk Plus for placing all orders for our department (IT). I also process tickets, run reports and track assets. It is being used organization wide for placing tickets for IT issues, asset tracking and multiple reports and projects. It has helped with streamlining our purchase requests and making it all electronic.

Pros

  • Purchase orders are processed quicker and with less paper.
  • Tickets are tracked and people are held accountable for not processing them on time.
  • Ticket surveys are helpful to our department because it helps us pinpoint issues on IT tickets.

Cons

  • Asset tracking duplication causing us to run out of licenses too quickly
  • When you receive an item in the purchase order, you arent allowed to edit what the cost of the item was actually bought for without resubmitting the req.

Likelihood to Recommend

KS
Kayla Streeter
Information Technology Administrative Assistant in Information Technology at Capital Region Medical Center (Hospital & Health Care, 1001-5000 employees)
Vetted Review
ManageEngine ServiceDesk Plus
2 years of experience
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