TrustRadius: an HG Insights company

SendPulse

Score4 out of 10

25 Reviews and Ratings

What is SendPulse?

SendPulse is an integrated messaging platform providing user communication that includes emails, SMS, web push, SMTP, and user management.. This solution includes 15,000 free emails with up to 2,500 subscribers per month.

Media

Desktop version
Mobile application for iPad
Mobile application for Android

1 / 3

Top Performing Features

  • Email deliverability reporting

    The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

    Category average: 8.7

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

    Category average: 8.5

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

    Category average: 7.9

Areas for Improvement

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

    Category average: 8.3

  • Custom reports

    Users can create custom reports.

    Category average: 7.3

  • Dynamic content

    Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

    Category average: 7.7

Don't waste your time for SendPulse

Use Cases and Deployment Scope

We have been using SendPulse for 3 years, we tried to use Chatbot, CRM and other marketing tools.

Pros

  • Chatbot does well at beginning but then stopped to work
  • CRM has many bugs

Cons

  • All services have to be improved, it's not finished software

Return on Investment

  • In my experience, it has negative impact due to lost time when training our personal and then refused it

Usability

Alternatives Considered

Pipeline CRM

SendPulse is pretty average across the board but not the worst option out there

Use Cases and Deployment Scope

One of our clients (a restaurant that also ships some products nationwide) uses it for their email marketing. It was my first and only experience using the software, but I have used many other email marketing software over the years, and I just wasn't very impressed with the features that were provided, integrations, or email design/customization abilities.

Pros

  • Good for basic email marketing
  • User friendly UI
  • Affordable for small businesses

Cons

  • Integrations with other software
  • Email design and customization
  • Automation

Return on Investment

  • Gave us the ability to send updates
  • Gave us the ability to send out promo codes/offers
  • Allowed us to connect to customer database

Alternatives Considered

Mailchimp and Constant Contact

Other Software Used

Mailchimp, Constant Contact, Campaign Monitor

"The Mentalist" of email newsletters

Pros

  • SendPulse allows to connect with subscribers at the best time for each subscriber, which I haven't found anywhere else. What I mean is that if one of your subscribers reads emails at 8am, and another one at 2pm, SendPulse will automatically sends emails at that time when you subscriber reads emails. This is fantastic to increase your open rate!
  • It is easy to use, create a template for a newsletter, create auto-responders, create different unsubscribe pages.
  • It is easy to add any field you need to your CRM in SendPulse, so that you can target the people in your list more effectively.
  • Customer support is very fast and friendly (always a plus :-) ). I usually get an answer within 10 minutes to an hour to any question I have.
  • SendPulse allows to create a win-win situation when an email goes out, and avoid "spammy" situations with subscribers.
  • SendPulse has a great quality-price (have a look for yourself, but it's one of the cheapest on the market right now, and with the many features that are included, I personally find it's a steal)

Cons

  • I'd love a tutorial through videos showing how to make the most out of SendPulse. It's amazing and there are probably many functionalities I don't know how to use.
  • I'd love to see an integration of SendPulse with the Bloom plugin from Elegant Themes.
  • I'd love to receive emails with best practices from other customers using SendPulse.
  • I'd love to see an integration where SendPulse goes to compile information available on subscribers from social media, like Mailchimp does.

Return on Investment

  • Upgrading to SendPulse allowed me to save 15 USD per month.
  • Upgrading to SendPulse allowed me to automate my business further.
  • Upgrading to SendPulse allowed me to create a database better suited for my needs, which allows me to create more quality conversations with my subscribers.

Alternatives Considered

MailChimp

Other Software Used

PromoRepublic, WordPress, Yoast Wordpress SEO Plugins, Asana, Acuity Scheduling, Leadpages, Buffer, Buzzsumo

Usability

DFY Email Marketing

Pros

  • SendPulse allows you to create a win-win situation when an email goes out, and avoid "spammy" situations with subscribers.
  • It is easy to use, create a template for a newsletter, create auto-responders, and create different unsubscribe pages.

Cons

  • I'd love to receive emails with best practices from other customers using SendPulse.
  • I'd love to see an integration of SendPulse with the Bloom plugin from Elegant Themes.

Return on Investment

  • It is well suited for small business use.
  • Integration with other apps and browsers

Honest Sendpulse Review From Ecommerce Blog Owner In Indonesia (Buattokoonline.id)

Pros

  • Very easy A/B Testing feature with subject
  • Push notification feature (love it!)
  • Great customer support
  • Artificial Intelligence feature!

Cons

  • More webinars or short (and concise) videos describing the features

Return on Investment

  • Better open rates help me sell more product; more revenue
  • The push notification provides an alternative way to contact the subscriber, increasing LTV

Alternatives Considered

sendinblue and MailChimp

Other Software Used

SendinBlue, MailChimp