TrustRadius Insights for Sendoso are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
We use Sendoso to incentivize employees and send gifts of appreciation to our customers for their support. Sendoso has helped us easily track our method of gifting by automating the process and giving our customers and employees a seamless experience. We also love to send tracker feature which allows us to see historical activity.
Pros
Track historical activity
Gives the receiver a seamless experience
Gives the user (us) a seamless experience
Cons
Offer more currency options
Offer more gift card options in the lower demand currency gift cards
Likelihood to Recommend
Sendoso is well suited for someone who will be sending giftcards to customers or employees on a regular basis. It has made the user experience very friendly for us. Also if you are not very tech savy, it's alright because Sendoso is extremely user friendly for everyone! It took little to no effort to learn the product.
VU
Verified User
Manager in Marketing (Computer Software company, 201-500 employees)
We use Alyce by Sendoso to enable gifting by our Sales team to create and accelerate pipeline.
Pros
Customizable gift options, for both sender and recipient
Easy to use (both admin and sender)
Good reporting suite
Cons
Gifts in markets outside North America
Likelihood to Recommend
Well-suited for enabling prospect and customer teams to send gifts within a set of guidelines that can be determined by admin.
Less mature for sending outside North America. There is potential and growth there, but requires a bit more upfront effort to match North American options.
VU
Verified User
Program Manager in Marketing (Computer Software company, 201-500 employees)
Excellent delivery of gifts without having to give me your address
The web delivery and flexibility if I got the gift wrong for the participant
Options in the marketplace
Cons
The marketplace needs to be far more robust
The process to add a gift to the marketplace needs to be easier and faster
Likelihood to Recommend
For gifting on cold outbound or from when you are just getting to know someone Alyce is incredible. After that, when you are looking for something extremely specific that's the only place I divert.
VU
Verified User
Contributor in Sales (Computer Software company, 501-1000 employees)
As a Business Development Representative at [...] I leverage Alyce gifting to connect with leaders on key accounts in order to schedule meetings, additionally I use it to increase my show rate on upcoming scheduled meetings. For example, I'll send a prospect on an upcoming meeting a coffee gift card to enjoy while they are on the meeting. My use case: secure and confirm meetings
Pros
very versatile in options when it comes to setting up gift
the marketplace for gift options is pretty extensive
the ability to track open and accept rates helps me understand how well my gifting is working
Cons
Alyce integrates with Salesloft, and sometimes it's hard to build out/send a gift directly in Salesloft
Likelihood to Recommend
Alyce is really great in securing a meeting time or confirming to increase show rate as it shows that my team and I appreciate the prospects time. It is best used when I've tried to make contact multiple times in multiple ways, otherwise it can sometimes come off bribey for trying to book a meeting.
We use gifting through Alyce as a way to cut through the noise of sales and marketing. It's helped us navigate economic fluctuations and high advertising costs, while continuing to prove marketing ROI.
Our GTM team uses Alyce together. We share in the strategy, execution and success of how gifting plays a part. Everyone has accountability in the tool in driving future customer meetings, accelerating deals and "welcome gifts" when a customer signs.
Our events team uses Alyce on-site, so they don't have to ship hundreds of physical gifts that may or may not get used. Lowers cost, allows prospect to select something they like that doesn't take up space in a suit case, and since the gift will be delivered in the following weeks, it reminds the customer of our brand and gives the sales rep a nice reason to follow-up.
Internal gifting: we use Alyce for internal gifting, whether it be thank you, winning a challenge or birthday.
We use Alyce as a way to gain market research. We survey our future, current and past customers to ensure we're creating value for our buyers.
Pros
Puts the customer first. Allows customer to self-select their gift if they don't like the leading gift (or donate)
Robust reporting that allows you to see how gifting plays a part in the customer journey. You directly correlate spend to revenue and see which gifts, campaigns, teams or team members are driving the most success. Allows team leads to work with those struggling to see results thorugh gifting.
Global gifting - NAM, EMEA & APAC. Global GTM teams love it.
Auto-built landing pages save our teams countless hours
Alyce integrates with SF, Marketo, HubSpot, 6sense, Drift, and other common GTM tools for automating.
Cons
More gift options in countries like South Africa, Japan, etc. As we scale into new markets, we'd like Alyce to scale with us
Likelihood to Recommend
I've used all the sending platforms (Sendoso, Reachdesk, Loop & Tie, Alyce, and Surgar Wish).
I've had the most success with Alyce. We're a global SaaS platform with presence in NAM, EMEA and APAC. We're valued at $2B and drive around $2.5M in sales. As a demand gen team we have about ~$12M in program spend, so I'd say the tool is suitable for a scaling mid-market/enterprise brand that's focused on ROI, efficiency and scaling.
I'm not sure who Alyce is not suitable for to be honest, I can only speak from my experience using it in my current role. I imagine it's not suitable for a company whose tech stack cannot integrate with Alyce.
We brought Alyce on for our DX Solution Account Managers to help supplement their relationships with customers. We wanted Alyce to provide an additional, yet unique touchpoint for our SAMs to re-engage accounts, celebrate their wins, thank them for renewals, etc. Our organization has loved using Alyce and has seen some really fun wins with it!
Pros
Marketplace options
Our CSM support
Company-branded merchandise (SWAG on Demand)
Cons
more in-product reporting by account
more international physical gift options
Likelihood to Recommend
Our Solution Account Managers have re-engaged accounts that went silent, thanked customers for contract upsells, moved renewals along, and so much more. We've been able to connect with customers in a new way outside of webinars and emails, and are hoping to continue seeing great results with Alyce in 2024.
Sendoso is our go to gifting platform. We use it to surprise and delight customers, award them for tasks and activities completed, and for welcome gifts. Sendoso offers a range of gifting choices, from egift cards to swag, to chocolates and celebratory bubbly. The range of goods available means we are never stuck for choice when gifting our customers across the globe - super important for us!
Pros
A wide range of gifts!
The best online customer service team I have ever experienced
Thorough follow up on gifts sent
Cons
Can't comment on room for improvement or wanting things done differently. Sendoso is a fantastic platform that is always expanding and growing with their customers. Their customer service should be a model for all companies it's so good! Very impressed overall by my experience with the team and the company.
Likelihood to Recommend
If you are looking for a good value add gifting platform I can highly recommend Sendoso. Their services include fast delivery (for those gifts you forgot to send) and tracking of stock until it ends up in the right hands. An additional bonus is their warehousing capabilities in various locations - we utilize this in North America and Europe. Fabulous to have stock at your fingertips for when you need it!
Sendoso helps reps like myself engage with customers by sending them corporate gifts, such as ubereats giftcards in exchange for their time to get a meeting booked or a basket of gourmet snacks to thank a client for their partnership. it is used fairly often across our entire sales org
Pros
seamless integration with salesforce
many options to choose from
great admin panel to track gifts
Cons
automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
Likelihood to Recommend
I would recommend Sendoso to anyone that needs a corporate gifting software to streamline the process and strip out the need for cumbersome approvals and reimbursements. It's good because my company sets my monthly budget and I can use it as fit, and it rolls over if I don't so I can plan accordingly based on my future needs if I think one month I'll need more funds.
We use Sendoso for a wide variety of use cases and it's impactful at all stages of our funnel, from generating demand and inbound demo requests, down to retaining our most tenured clients. It's useful for several teams and purposes, including marketing, sales, and client success.
Pros
Takes the heavy lifting off of our teams
Great mix of ready-to-send items and custom options
Easy integration with HubSpot and Salesforce for tracking
Cons
The platform isn't always intuitive and sometimes difficult to navigate
Syncing campaign status to Salesforce doesn't always work
Likelihood to Recommend
We've seen great ROI with corporate gifting using Sendoso and it's definitely a staple in our strategy. On the marketing side, we've been able to increase engagement and demos significantly and we're planning on increasing the number of sends we do next year. The platform does lack some capabilities that allow you to see your touches as a whole. For example, to see what inventoried items are included in touch, you have to click through and go through the entire process that you did to create the touch (instead of being able to see it as a list view). Nonetheless, the pros outweigh the cons and Sendoso has been a great investment for our company.
We use Sendoso across our sales, marketing, and CS organizations. I help facilitate our marketing use case. The platform has been huge in helping out teams consolidate swag and gift sending to customers and prospects. It's great because it also helps our teams be less wasteful. Any left over swag can be inventoried and used by other teams OR can be saved for a future project. It's also enabled international gifting, making that much easier for our team. We use Sendoso as part of our customer marketing, HubSpot communities, solutions marketing, partner program, case study, and customer reference programs, and more.
Pros
Enabling international gifting -- particularly gift cards.
Local gifting -- the new Square integration allows us to give gifts local to the receiver's area.
Custom gift bundles. I love working with their send curation team.
Cons
Reporting could be more intuitive and integrate better with existing tools.
Some of the admin UI could be more intuitive, particularly allocating funds to individuals. I'd love to be able to do it from the funds management AND the team management view vs. just one place.
Likelihood to Recommend
Sendoso is really well suited for custom swag bundles, international gift card sending, and US/EMEA-based physical sending. They are currently working to increase international physical gift options, which is great -- because it is lacking in some regions.
