TrustRadius: an HG Insights company

ScienceLogic SL1 Information Reviews & Insights

Score8.9 out of 10

416 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for ScienceLogic SL1 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability: Users have consistently praised SL1 for its unwavering reliability in providing monitoring services across a wide range of databases and popular operating systems, ensuring consistent performance without disruptions. The dependable nature of SL1's monitoring capabilities has instilled confidence among users in effectively managing their IT infrastructure.

User-friendly Interface: Customers have lauded the intuitive and user-friendly interface of SL1, specifically highlighting how it simplifies the process of handling agentless monitoring tasks and seamlessly integrates plug-and-play functionality. The well-designed interface enhances user experience by making navigation effortless and streamlining monitoring operations efficiently.

Detailed Monitoring Reports: Users were highly impressed by the comprehensive and informative ping monitoring reports generated by SL1, which offer valuable insights into network performance and system health. The detailed polling reports provided by the platform enable users to make data-driven decisions promptly while maintaining a proactive approach to mitigating potential issues.

ScienceLogic SL1 Reviews

50 Reviews
InformationComputer Software11Computer Networking7Internet2Telecommunications20Broadcast Media1Publishing1Information Services4Wireless1Media Production3

ScienceLogic SL1 Does the Setup Live Up to the Hype

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use ScienceLogic SL1 to monitor and keep tracks of all the alerts. We have created a dashboard in ScienceLogic SL1 which helps us to identify us which site has went down and which service is affected. With this it helps us to reach out to a particular team to resolve and rectify the issues at the earliest. Also with the alerts generation we will be able to know if the issues is resolved or still ongoing.

Pros

  • Triggers alerts if some service or site is down
  • Helps us to identify the exact issue to resolve as soon as possible
  • It is user friendly

Cons

  • In the unified view we have widget as HTML, it would be better if there is any room for other coding areas
  • It could be good if we could schedule time for suppression like how we have for maintenance window
  • I could think of only these 2 for now

Likelihood to Recommend

It helps to understand the structure clearly. It gives us an alert showing that some service is down, or some site is down which will help us to rectify it at the earliest. Because of this MIM can be avoided, and since we will be notified at earliest we can resolve that at the earliest.
VU
Verified User
Analyst in Information Technology (Information Services company, 5001-10,000 employees)
Vetted Review
ScienceLogic SL1
3 years of experience

ScienceLogic SL1 FeedBack

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I am using ScienceLogic SL1 for monitoring network devices for different customers for availability and fault management.

Pros

  • It is a multi-tenant platform and customer traffic segregated
  • It is easy to use monitoring platform
  • It has bidirectional integration between ScienceLogic SL1 and ServiceNow
  • It also has bidirectional integration between ScienceLogic SL1 and Restorepoint

Cons

  • SSH Password Management for the servers need to be added to ScienceLogic SL1 for the STIG systems. ScienceLogic is unable to help anything with changing SSH passwords every 60 days especially when we have large number of collectors.
  • ScienceLogic should develop a contextual help page for each page for on-prem ScienceLogic SL1. It is currently directing to internet and there is no outside connection to get help from ScienceLogic SL1 page.

Likelihood to Recommend

ScienceLogic SL1 is generally nice tool and easy to use UI. Navigation panel is very helpful and able to duplicate tabs. One thing it doesn't have Database tool built-into ScienceLogic SL1 for STIG system. This will be nice to have since it can be queried directly on the ScienceLogic SL1 page.
VU
Verified User
Engineer in Information Technology (Telecommunications company, 10,001+ employees)
Vetted Review
ScienceLogic SL1
1 year of experience

SL1 in large scale networks.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use SL1 for our telco client to monitor a large number of network and system devices and metrics. It is a robust and powerful tool that meets all our needs, and more importantly, the client is satisfied with the tool. After some time spent getting used to SL1 and its capabilities, I would recommend it for monitoring large systems.

Pros

  • Large number of devices supported out-of-the-box.
  • Monitoring enterprise systems.
  • Automation

Cons

  • Visualization
  • Reporting
  • Complicated UX/UI.

Likelihood to Recommend

ScienceLogic SL1 is a robust monitoring and alerting tool, great for gathering large amounts of metrics. It is easy to set up for large enterprise organisations. The report button is a great feature for exporting data from the current screen, but other reports that include graphs are outdated and lack customization options.
VU
Verified User
Engineer in Information Technology (Telecommunications company, 201-500 employees)
Vetted Review
Reseller
ScienceLogic SL1
3 years of experience

ScienceLogic SL1 Reveiw

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We were primarily using ScienceLogic SL1 for monitoring and suppressing alerts during maintenance times of our servers enterprise wise. Throu the training we found out there are far more capabilities, unfortunately the contract was cancelled just after a year mainly because of the poor support we received when trying to tweak it to suit our environment, especially our DMZ environment.

Pros

  • Monitoring and adjusting alerts and their thresholds.
  • It is also a very good all in one administrative console.
  • Processing and normalizing collected data.
  • A dedicated Database Server provides all database functions.

Cons

  • Monitoring and management in DMZ environments.
  • A mobile app could also assist for some functionality as we need visibility 24/7
  • Support from ScienceLogic SL1 team was nott too impressive, after initial setup we were almost on our own.

Likelihood to Recommend

It is very good for monitoring alerts ans tweaking the alerts for doifferent devices is so much simplified from the console. Adding devices to the collections is also pretty simple after receiving the correct training around it. A collector group can be configured such that if an individual collector fails, other members of the group will pick up and share the load.
SZ
Stanley Zvenyika
Infrastructure Specialist (AD/Exchange) in Information Technology at Multichoice (Broadcast Media, 10,001+ employees)
Vetted Review
ScienceLogic SL1
1 year of experience

Amazing Tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our organization used to use over 50 tools which have been cut down due to the implementation of ScienceLogic SL1. Computacenter as an organisation has utilized and customized ScienceLogic SL1 as per our customer needs in order to serve them better, We have used the various dashboards and utilized ScienceLogic SL1 well. We plan on using Zebrium and more no code/low code tools in order to make our workflow more efficient.

Pros

  • Highlights alerts
  • Custom dashboards
  • Various customisation options

Cons

  • UI could be a bit better
  • Advance level of training in regards to Power BI
  • More training modules to use the low code/No code tools

Likelihood to Recommend

I have used ScienceLogic SL1 in various scenarios, ranging from monitoring to getting reports, I have also used it in scenarios when the dashboard had come in use to see a glance and understand the incidents happening and which ones require attention. ScienceLogic SL1 sometimes does not connect with legacy system with ITSM very well, when the alerts are cleared in ScienceLogic SL1, they still remain in BMC Remedy which is an ITSM tool.
VU
Verified User
Analyst in Engineering (Computer Software company, 10,001+ employees)
Vetted Review
ScienceLogic SL1
1 year of experience

It's a top AI-powered IT management and tracking application.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Clients like the features and compared to other tools, it's pretty stable. ScienceLogic is the best way to keep an eye on all of your IT assets from one place. There are movable UI parts that make it easier to use the product. With real-time tracking data and Simplified UI parts of the Science logic or SL1 platform, it's easy to keep an eye on all of an organization's IT assets. The software gathers SNMP data from various IT parts and keeps it all in one place in an organized way.

Pros

  • Keeps data organized and accessible.
  • Offers real time tracking data and simplified UI parts.
  • Offers AIML for identifying unusual situations.

Cons

  • Pricey modules and difficult literature to understand.
  • AIOps theory causes false results and false alarms.
  • User experience and customer service team response takes time.

Likelihood to Recommend

In most scenarios, ScienceLogic SL1 has been very useful, and there are many pros to using it. It is also easy to use. This tool can be used instead of many other tracking tools in a business. It's simple to make dashboards from scratch. I recommend ScienceLogic SL1.
VK
Volodymyr Kysil
Sales Manager in Sales at DICEUS (Computer Software, 51-200 employees)
Vetted Review
ScienceLogic SL1
4 years of experience

Monitoring Suite that lags way behind for Modern Use Cases

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

ScienceLogic SL1 is being used for management and administration of Customer's Infrastructure (Servers and Network Elements).

Apart from Monitoring the Customer Infrastructure, SL1 needs to be integrated to data lake to ensure efficient reporting and limited load to the Monitoring Module. SL1 PowerFlow was used for this integration.

In the existing engagement, expectation was to migrate from old monitoring suite to SL1.

Pros

  • Custom Integrations via SL1 PowerFlow
  • Ability to configure Run Book Automations
  • Customize the Dynamic Applications as per requirement

Cons

  • Buggy Software. A lot of features which must have worked out of the box were fixed during the course of implementation. This led to a lot of delays in delivery.
  • Limited documentation for Custom Development in SL1 PowerFlow and/or ScienceLogic SL1 Monitoring Suite.
  • Example: There are no best practice recommendations for:
  • Custom Monitoring expected out of Scripts hosted on Agent-Based Systems.
  • Custom Development which would be required for Integrations configuration via SL1 PowerFlow
  • Sluggish Support: After logging a Support Case, it takes too long for resolution / response. Really strange that there's limited tracking despite escalations.
  • Professional Services Subscription

Likelihood to Recommend

Appropriate if you are setting up a monitoring suite in new Infrastructure Environment.

Definitely NOT suited for Migration Projects. ScienceLogic SL1 cannot cater to a lot of monitoring requirements which already would have been configured in old monitoring suite. Plus, limited support for customizations and having to go to "Feature Requests" route makes in extremely complicated.
HB
Harshit Bansal
Associate Technical Architect in Information Technology at Tech Mahindra Ltd (Telecommunications, 10,001+ employees)
Vetted Review
ScienceLogic SL1
2 years of experience

ScienceLogic SL1

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It is used monitoring infrastructe of our client, and [...] provides the management of the software, implementing all the monitoring for their servers and infrastructe, integrated with the ITM event management. We have some customer that uses ScienceLogic SL1, so we have a variety of thing to monitors and a problems.

Pros

  • Monitoring Services
  • Monitoring Infrastructe
  • Event Management

Cons

  • Simple & easy to use
  • Very Intuitive
  • Easy to administrate

Likelihood to Recommend

I think ScienceLogic SL1 is well suited for a scenario to monitor servers or infrastructure resources in order to detect any kind of problem to solve an to not affect the service of your company. I think it is less appropriate the software to monitor web pages or applications to anticipate a posible down of the page
VU
Verified User
Technician in Information Technology (Computer Networking company, 1001-5000 employees)
Vetted Review
ScienceLogic SL1
1 year of experience

ScienceLogic SL1 as a user friendly sofware.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We had to create test environment to see all possibilities and functionality of ScienceLogic SL1 monitoring as we have plan to migrate it from current ITM/Netcool monitoring. What is surprising is fact that ScienceLogic SL1 giving so many ways to monitor different things like Storage, DB, Cloud, OS systems itself etc. Moreover ScienceLogic SL1 is so user friendly and it's really easy to navigate between functions.It seems to be very powerful software. I would recommend ScienceLogic SL1 to all of them who are looking for really useful monitoring tool and expecting easy way of managing it.

Pros

  • Switches monitoring
  • DB monitoring
  • SNMP monitoring

Cons

  • General documentation for implementation and configuration

Likelihood to Recommend

Switches monitoring.
VU
Verified User
Administrator (Computer Software company, 10,001+ employees)
Vetted Review
ScienceLogic SL1
1 year of experience

ScienceLogic SL1 in my views

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are managing ScienceLogic SL1 as a monitoring tool and Netcool.

Pros

  • It can monitor any Network devices, Operating system, processes, hardware and many more.

Cons

  • some more flexibility should be there like , it should provide functionality to get tcpdump if user is facing network disconnect between infra servers to devices

Likelihood to Recommend

Monitoring system like ScienceLogic SL1 is really fulfilling the monitoring requirements for all types of Network . Doing great job with huge flexibility and functionality. I would recommend to my friend who are in monitoring field to learn this as This tool has bright future. ScienceLogic SL1 as a monitoring tool is the best for any type of monitoring requirements.
VU
Verified User
Team Lead in Information Technology (Computer Software company, 10,001+ employees)
Vetted Review
ScienceLogic SL1
2 years of experience

Video reviews

View playlist