TrustRadius Insights for Salsify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Salsify is utilized by companies as a Digital Asset Management tool to share digital assets with wholesale partners, making it easier to manage and distribute product data across the organization. Serving as a central repository for a wide range of products from various industries, Salsify allows users to efficiently manage a large database of products and make the data available to employees, distributors, resellers, and website offerings. With its comprehensive Product Information Management capabilities, Salsify addresses the need for storing and categorizing information and transforming it into different formats for internal and external customers. Users appreciate the simple-to-use intuitive UI of Salsify, with minimal learning curve for product managers. The quality of service provided by Salsify has been satisfactory, with continuous expansion of capabilities and addition of new features. However, users aim to discover a more streamlined approach to managing the volume of data and onboard more quickly and easily. Salsify also supports marketing departments in syndicating product content to resellers and channel partners efficiently through smart lists and channels. Additionally, Salsify enables tracking review counts per SKU, ensuring completeness on different partner channels. The insights tools provided by Salsify are useful for analyzing product pages on various partner channels. Moreover, Salsify serves as an asset transformation channel that allows users to rename, crop, resize, and change file formats to meet the requirements of different customers. The software collects, stores, and publishes product content primarily used by eCommerce but slowly being adopted by others in the company. Furthermore, assets such as images, catalogs, spec sheets, brochures, videos, and instruction sheets can be synchronized from DAM to Salsify through API connectors, ensuring uniformity across different platforms and e-commerce sites. In summary, Salsify plays a crucial role in streamlining product data management, enabling efficient collaboration with partners while providing valuable insights for optimizing product pages across different channels.
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Salsify Reviews
4 Reviews
Enterprises (1,001+ employees)
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I assist in synchronizing assets from DAM to Salsify through API connectors, allowing assets such as images, catalogs, spec sheets, brochures, videos instruction sheets and others to show up in different platforms and e-commerce sites. I could either tag the assets from a different asset management system, or link the URL within Salsify irnupload directly to Salsify. Doing so allows uniformity of assets across different channels as well.
Pros
Integration of assets across channels
Application of analytics to see which products are most viewed
Manual override in case API connectors faces an issue
Cons
API connectors sometimes fails, and in my experience usually takes a while for assets to be uploaded/updated
Likelihood to Recommend
In my experience, I had an issue with Salsify lately wherein tagged assets did not pass through the API connector. In my opinion, this is probably because of the recent site domain change that we had. However, I believe this could have been avoided if there were occasional “error messages” being received by users for easier troubleshooting. In my opinion, the new products apparently inherited old assets due to the API failure, which as a quick workaround had to be manually removed and link the proper assets.
We use Salsify for a variety of cases including product data storage, syndication to traditional channels, and templated exports to other channels without a direct connector. Additionally, there have been several one off use cases where Salsify has become our asset transformation channel making updates to formats and sizes for other applications.
Pros
Syndication to direct channel retailers
Templated exports
Bulk updates and edits
Cons
Product deletions in mass require support ticket
Changing property names
Channel limitations - clearer limit sets
Likelihood to Recommend
If you're looking for a tool to be able to syndicate singular products to other platforms, Salsify does well. Where it falls down a bit is when you're creating kits or bundles and trying to pass that data along to other applications. Overall, it's the best syndication platform we've found in the market.
Salsify is taking an important role in our organization, as a company that offers a wide range of products from a wide range of industries. We are now using Salsify to manage our large database of products and information from each different product we offer and make this library of data available to employees, distributors, and resellers as well as connecting these to our website offerings. So, in other words, Salsify will be managing our products' "source of truth" centralization.
Pros
Product Management
API integration
Data Library
Data Management
Cons
Reducing complexity
Long time to implement
Need of technical resources to implement
Likelihood to Recommend
Besides the obvious need for a lot of technical resources in the form of technical support and specialist hours, and also from probably a long timeframe of deployment time. The resulting tool might have the power to change your organization as the Product data "source of truth", which means in other words, to have all your product data and management in a single reliable tool. Looking forward this change will definitely pay out and make it possible to update product offerings and respond faster to changes moving forward.
Salsify is used to manage the cards and loans product catalogue in my organization. Salsify was chosen so that we could use one single platform for multiple product sites and leverage the cross-site analytics that it offers. It has a very simple-to-use intuitive UI that all product managers prefer and hardly any learning curve.
Pros
Customer Analytics
User Interface
Product Categorization & Tracking
Cons
Needs more regular updates
On call support option
More tier packages based on components used
Likelihood to Recommend
Salsify is a must-have for any product-based organization which runs and maintains individualized product brand sites. The convenience of having just one platform run all sites is simply unmatched and not just saves time but also cost in the long run. Viable for small organizations as well if they opt for the lower m ore simpler tiers of service.
