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Salesforce Identity

Score7 out of 10

13 Reviews and Ratings

What is Salesforce Identity?

Salesforce Identity is a mobile identity platform.

Categories & Use Cases

Need to improve the interface

Use Cases and Deployment Scope

With Salesforce Identity I have one-time access and I can access multiple apps all time. I don't need to remember so many usernames and passwords. I spend less time dealing with user login issues. Salesforce Identity uses multi-factor authentication (MFA) that makes the login process several times more secure for my company. I can access the apps on my mobile or desktop at the same time

Pros

  • I can use it anywhere
  • easy to access
  • easy to understand

Cons

  • Is hard to use
  • too much information on the screen

Most Important Features

  • customer information
  • sales information
  • information about the team

Return on Investment

  • Information in a single system
  • Ease of finding information

Alternatives Considered

Salesforce CMS

Other Software Used

The Okta Identity Cloud, Google Authenticator

Salesforce Identity makes life easy for users

Pros

  • Not only works for salesforce orgs but allow seamless login external applications as well
  • User credentials are stored only in one place while available for other applications to use them in a secured way.
  • Easy to implement. Provides good control over adding/removing access of multiple users. Support SAML, oAuth2.0 etc.
  • Nice documentation available. Trailheads are awesome.

Cons

  • Can't think of any other than pricing.

Return on Investment

  • Users had positive feedback having to remember less passwords

Other Software Used

Salesforce Analytics Cloud, Dataloader.io, Jitterbit, SoapUI NG Pro

SFI solved the password nightmare

Pros

  • SFI, allows you to connect and manage all your applications in one easy to use interface.
  • It has the ability to use many different authentication standards to fit all the different needs of the applications.
  • If the standard isn't supported it has the flexibility to create your own custom solution.

Cons

  • Not really anything, but perhaps the price, but it is fully featured and robust.

Return on Investment

  • The biggest return is on the auditing and ease of use for the users.