A social aspect to the application I don't find much use for.
Rating: 4 out of 10
IncentivizedUse Cases and Deployment Scope
Salesforce Communities is a feature that we have at our organization, but we don't really use it especially often. That is to say, it's not something that was mandated by the company. It seems like a haphazard way of trying to add communication or a social integration to a product that doesn't really need to have those elements. Or at least, it's not well executed enough to use.
Pros
- Easy to connect or "follow" other employees
- Pretty intuitive to use
Cons
- It doesn't offer enough value for what it is (It's like Google Circles with no user base)
- Too simple
- Visibility between users is often different and thus confusing
Likelihood to Recommend
It's good for connecting among coworkers in the same, or different department that are using Salesforce. The button is literally called "connect." By doing this you can follow cases that others are working on, almost like a Facebook feed, except for work. Though in my context, it's just not useful. I don't need most of the information that it shows.
Vetted Review
2 years of experience