Salesforce Experience Cloud Professional, Scientific, and Technical Services Reviews & Insights

Score7.9 out of 10

411 Reviews and Ratings

Community insights

TrustRadius Insights for Salesforce Experience Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable UI: Users have consistently appreciated the platform's customizable interface, which allows for extensive design flexibility and easy configuration, enhancing user experience. The ability to tailor the UI to specific preferences has been a key factor in users' positive feedback.

Easy-to-use plugins for customization: Many reviewers have highlighted the availability of easy-to-use plugins for full-page customization without the need for coding skills, simplifying the process of creating personalized designs. This feature has contributed significantly to users' satisfaction with the platform's customization options.

Integration with Salesforce sales: Customers have valued the seamless integration with Salesforce sales, emphasizing how it streamlines data manipulation and enables effortless modification of data structures. This integration has proven to be a valuable asset in optimizing sales processes and overall efficiency for many users.

Salesforce Experience Cloud Reviews

14 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services8Marketing & Advertising2Market Research1Human Resources3

One of the best CRMs on the market

Rating: 10 out of 10

Incentivized

May 26, 2021

Use Cases and Deployment Scope

Salesforce is used by everyone in our company. This is how we find information about customers, prospects, and sales stages. It also helps our company with forecasting revenue and managing pipeline. Leadership can see data easily and users, in general, can create their own reports and customize their own data.

Pros

Pipeline management.
Reports.
Account information.

Cons

It can be complex sometimes.
one department might only be comfortable using a specific section of the dashboard.
It's boring to update contact information.

Likelihood to Recommend

Salesforce is well suited when I need to access information about my clients, for example, industry, revenue, website, contacts, opportunities (upsells, closed-wons). It is also good to keep track of pending activities such as onboardings and progress review calls. It is less appropriate when I need to see a record of all emails sent to a specific customer.

Verified User

Account Manager in Sales (Information Technology & Services company, 1001-5000 employees)

Vetted Review

3 years of experience

Best e-commerce SaaS on the market

Rating: 9 out of 10

Incentivized

May 6, 2020

Use Cases and Deployment Scope

Firstly, Salesforce Community Cloud is one of the best cloud-based SaaS eCommerce solutions in the market. We at our company using it mostly in our marketing team. The best feature, which is working perfectly for us, is the creating of sites. It helps to be in touch with all peers, members, and clients at one spot. Many inbuilt features like data/file sharing, customization, personalization, integration, chatter, etc. are working perfect for us.

Pros

Best customer experience
Helps accelerate sales
Best productivity outcome
Creation of communities
Still many to mention :)

Cons

Pricing can be better
Mostly works better for mid-size or big companies

Likelihood to Recommend

We knew what features we wanted and after evaluation, we zeroed in on Salesforce Community Cloud. There are many scenarios, like business integration, in which it helps us fetch the data from any system. In sales, it helps creation opportunities. It helps to share files/data without any issues. We can access it on mobile that one of the best parts I would say as one is not always on the system. Doesn't matter wherever you are or at what location it helps to be in touch with other members or clients at any time.

Siddarth Upadhya

Manager, Global Business Alliance in Sales at R Systems (Information Technology & Services, 1001-5000 employees)

Vetted Review

5 years of experience

View profile

Community Cloud from an implementation perspective

Rating: 8 out of 10

Incentivized

February 18, 2020

Use Cases and Deployment Scope

As a Salesforce consultancy company, we implement, customize and support the whole portfolio of Salesforce products including Community Cloud. We've been able to successfully deliver Community Cloud based solutions that range from a simple portal that convert user data from a contact form into a lead within Sales Cloud to a complete portal where salesman are capable of tracking the whole lifecycle of a initial lead coming from multiple sources to a conversion to opportunity, all within Community Cloud with data synchronized to the main Sales Cloud.

Pros

Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required

Cons

Initial configuration can be quite overwhelming for unexperienced users due to the large number of customization options
As a SaaS solution, speed and stability might present surprises as it's not directly under the control of the system manager

Likelihood to Recommend

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.

Pedro Henrique de Almeida

Salesforce Developer Intern in Information Technology at JFOX IT Partners (Information Technology and Services, 11-50 employees)

Vetted Review

1 year of experience

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Salesforce Community Cloud, a Great Foundation for CRM

Rating: 9 out of 10

Incentivized

February 13, 2020

Use Cases and Deployment Scope

Salesforce Community Cloud is primarily used as a CRM platform for customer data holding. I am able to get a full view of my client's customers enabling us to deliver smarter, faster, and more personalized communications. One of the best parts is when we automate service processes, streamline workflows, and surface key articles, topics, people for customer service.

Pros

Save costs by hiring a support service.
Reach the customers quickly.

Cons

Risk of instability.
Data loss.

Likelihood to Recommend

Salesforce Cloud has and integration with Microsoft Flow, allowing us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events. The search function does not allow complex queries and is not presented in any logical order. It is just a basic "free text" search.

Joseph Alleruzzo

Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees)

Vetted Review

5 years of experience

View profile

Salesforce is great!

Rating: 10 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

I use Salesforce as my participant database. I own a user research recruiting company. I find Salesforce to be user friendly.

Pros

Keeping data safe
Easy to use

Cons

I like the classic version better than the new lightening
I wish there was better technical support

Likelihood to Recommend

Salesforce works wells for my business. It is simple to use and affordable.

Kimberly Devane

Founder & Managing Director at Entrust Research & Recruiting, LLC (Market Research, 1-10 employees)

Vetted Review

4 years of experience

View profile

Community Cloud is for everyone

Rating: 10 out of 10

Incentivized

January 16, 2020

Use Cases and Deployment Scope

Salesforce Community Cloud is the tool we leverage to enable our partners with more insights and business updates from our company. They can see the information we have in our internal Salesforce instance.

Pros

Links to sales information in Salesforce.
Can sync to other software platforms.

Cons

Out of the box options are limited.
More features should be released.

Likelihood to Recommend

Best suited for use as a customer or partner portal to provide data related to Salesforce Community Cloud and lead and opportunity management.

Verified User

Employee (Information Technology & Services company, 1001-5000 employees)

Vetted Review

2 years of experience

Community Cloud: User Perspective

Rating: 9 out of 10

Incentivized

December 17, 2019

Use Cases and Deployment Scope

The entire organization was using SalesForce Community Cloud but my experience was focused around the customer success department. Streamlined everything into one spot for our team to log our information and keep up with what was happening with our customers and partner ecosystem.

Pros

Streamlined all information into one spot.
Allowed our team to keep up with what was going on with our customers and partner ecosystems.

Cons

Definitely experienced some bugs saving information.
Lag time when loading between pages was rare, but did happen on several occasions.

Likelihood to Recommend

Perfect for the partner network our company was building out at the time. It definitely helped us figure out how to best manage those relationships.

Verified User

Contributor in Customer Service (Information Technology & Services company, 201-500 employees)

Vetted Review

2 years of experience

A wonderful tool

Rating: 8 out of 10

Incentivized

October 15, 2019

Use Cases and Deployment Scope

SFDC is used across the entire organization. It is our system of record for opportunities. It is used for sales reporting and compensation.

Pros

Integration with Outlook.
Ease of dashboard creation.
Ability to lock down an opportunity once it is won.

Cons

I would like the ability to see the change history of all fields.

Likelihood to Recommend

SFDC is a great tool for sales and pipeline tracking. No complaints here!

Verified User

Analyst (Human Resources company, 10,001+ employees)

Vetted Review

5 years of experience

Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention

Rating: 10 out of 10

Incentivized

July 29, 2019

Use Cases and Deployment Scope

In my role and at my organization, we recommend products like Salesforce Community Cloud (within the Salesforce Ecosystem) to clients that could benefit from it. Certainly, there are many use cases for our successes with this particular product, but what I often find and reflect on in my role is what's possible with Salesforce Community Cloud to create more interconnections between our organization, our partners, and our customers. The overlap helps us refine and enhance our processes to deliever better outcomes and help our clients do the same. Though I'm fairly new to this particular product, my understanding of it through Salesforce Trailhead and work with our clients through the digital marketing realm has enlightened me with conversation.

Pros

Enables Stronger Business Relationships
Creates Brand Identity
Facilitates Personalized Digital Experiences

Cons

None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.

Likelihood to Recommend

I would recommend Salesforce Community Cloud to any organization that aims to develop stronger connections internally, and with their customers and business partners. In the current marketplace, it's essential for businesses to be a part of the social media space, and Salesforce Community Cloud helps you do that while connecting important customer data that leads to other departmental successes and your collective growth as an organization.

Verified User

Employee in Marketing (Information Technology and Services company, 51-200 employees)

Vetted Review

1 year of experience

Easy tracking and metrics, all in one place

Rating: 8 out of 10

Incentivized

November 18, 2018

Use Cases and Deployment Scope

Our Sales Department uses Salesforce to keep track of our customer interactions. It's great to see what the other team members are accomplishing and track metrics that matter to our sales team.

It works on mobile platforms, making it easier to get things done when away from my desk as well as collaborate with colleagues on the go.

Pros

Easy platform to navigate
Real time tracking of events makes it nice to compare tasks with the team
Integrates with Outlook and Toutapp
Convenient to view on any mobile device, making it easier to engage outside of the office

Cons

Nothing I can think of

Likelihood to Recommend

Great for an internal social network across our sales team, keeps us up to date on what others on the team are doing and tracking activities, which we measure for bonus purposes. Also helps to measure metrics and even pull reports based on product history, predictive analytics etc.

Verified User

Representative in Sales (Information Technology and Services company, 11-50 employees)

Vetted Review

4 years of experience