Salesforce Commerce Cloud Professional, Scientific, and Technical Services Reviews & Insights

Score8 out of 10

474 Reviews and Ratings

Community insights

TrustRadius Insights for Salesforce Commerce Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have praised the platform for its user-friendly interface and efficient management tools, making it easy to navigate, customize, and streamline their workflows effectively. They find the intuitive design and customizable features particularly helpful in optimizing daily tasks and enhancing overall productivity.

Customer Engagement: Many reviewers appreciate how the platform effectively engages them through accurate information display, enhancing communication within their operations, and improving overall operational efficiency. The interactive nature of the platform fosters better collaboration among team members and ensures a seamless flow of information.

Integration Capabilities: Users find the platform valuable due to its seamless integration with various technologies, easy organization of customer data for personalized experiences, and efficient note logging functionalities that enhance productivity. The ability to integrate with external plugins effortlessly streamlines processes while providing a comprehensive view of customer interactions across different channels.

Reviews

11 Reviews

Professional, Scientific, and Technical Services

10 out of 10 Ecommerce

Rating: 10 out of 10

Incentivized

October 21, 2025

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud to run our online shop and keep things simple for customers. It helps us handle products, payments, and orders in one spot. It fixes issues like keeping the site fresh and tracking sales. Our whole team uses it to make online sales smoother and faster.

Pros

Quick product updates
Price updating is easy
Better user experience

Cons

Simpler setup / deployment.
Easier to access and customize reporting data
Faster updates

Likelihood to Recommend

Salesforce Commerce Cloud is awesome for big online shops with tons of products and busy traffic. It keeps things running fast and smooth for shoppers. It’s not the best fit for small stores that just need basic features since it can be more than they need and a bit pricey to manage.

Verified User

Account Manager in Sales (Computer & Network Security company, 5001-10,000 employees)

Vetted Review

2 years of experience

Salesforce Commerce Cloud: Easy way to sell your products

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We have a commerce site build on Salesforce Commerce Cloud. It helps to define product, categories, catalogs etc. A customer add product to the cart and checkout/punchout as we are using B2B commerce. Shipments, packages and orders can also be maintained here. so it becomes easy for the customer to have a wider view of their consignment.

Pros

Product catalogs
Cart and checkout
Orders
Shipment and packages

Cons

Search functionality
Recommendations
Low code

Likelihood to Recommend

Salesforce Commerce Cloud is well suited to build both B2b OR B2C commerce sites. Its easy to integrate with Salesforce and other externa systems. Best used for Product ordering and checkout. Less appropriate if you want to achieve more complex things with low code and also needs better search functionality.

Verified User

Employee in Information Technology (Information Technology & Services company, 10,001+ employees)

Vetted Review

10 years of experience

End to end ecommerce made easy.

Rating: 9 out of 10

Incentivized

September 26, 2022

Use Cases and Deployment Scope

It is easy to use; it will easily integrate with other salesforce clouds such as sales, service, and marketing clouds. We were able to manage the end-to-end commerce, including the promo codes distribution, with the help of marketing integration. If you are already a Salesforce user, you will definitely love it.

Pros

Order management.
Scalability
Product management.
Availability

Cons

UI
Response time for low latency networks.
Cloud only solution.
Maintenance schedules of Salesforce.

Likelihood to Recommend

It suits all most businesses from small to large as the licensing goes based on no of licenses cost side it is efficient. Commerce cloud borrows features/ objects from salesforce core experience cloud, CPQ. Etc, if you are already familiar with them, that makes it easy to go live. High availability and scalability as the platform is a SaaS solution.

Verified User

Consultant in Information Technology (Information Technology & Services company, 10,001+ employees)

Vetted Review

2 years of experience

Salesforce Commerce Cloud Review

Rating: 5 out of 10

Incentivized

March 6, 2020

Use Cases and Deployment Scope

I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could likely and probably be more responsive to client requests for products on the road map. In addition, one might think for a company as big as theirs, their servers wouldn't constantly be slowing down the UI.

Pros

User interface
Updates
Support

Cons

Slow at times
Product road map
Administrative control

Likelihood to Recommend

Salesforce Commerce Cloud is well suited for a company that operates in the e-commerce world. I feel as though, as a company that is more traditional, that it does not allow us to have the flexibility we need. Our commerce is done in a more traditional way so it would be nice to accommodate.

James howard

SDR in Sales at LiveRamp (Marketing & Advertising, 1001-5000 employees)

Vetted Review

1 year of experience

Good, but needs to speed up

Rating: 8 out of 10

Incentivized

January 16, 2020

Use Cases and Deployment Scope

Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.

Pros

Easy visualization of consumer journey.
No coding required.

Cons

Lack of customer service.
Product delays.

Likelihood to Recommend

The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.

Joseph Alleruzzo

Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees)

Vetted Review

3 years of experience

View profile

Salesforce Commerce Cloud Review

Rating: 10 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud to sell optical glasses and sunglasses. We increased the customer experience for our customer journey making it simple to use at a lower cost. We can use social and web campaigns.

Pros

Advice from artificial intelligence to change predictive products.
Insights into the customer journey to know what we need to change or do better.
Products and catalogs sections are easy to use and to go live with new products.

Cons

It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.

Likelihood to Recommend

Salesforce Commerce Cloud really helps you if you want to change your strategy guide to a digital transformation.

We changed our strategy completely from selling in the traditional way with sales representatives to having a complete digital transformation. It helped us manage our sales over our webpage, apps, and social profiles from the start. It helped us increase brand awareness online, and sales really increased because we didn't depend on our sales representative to go to a town where they only go once every two months.

ABRAHAM PABLO

Commercial Account Executive in Sales at Hootsuite (Marketing and Advertising, 501-1000 employees)

Vetted Review

2 years of experience

View profile

Salesforce: Best in Breed!

Rating: 8 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

Salesforce is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.

Pros

Integrates into every part of your technology stack.
It provides an easy way to log notes, calls and any customer details.
An easy way to organize every customer within your organization.

Cons

Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
Salesforce goes more often than expected in the last two years.

Likelihood to Recommend

Salesforce is well suited for organizations looking to work collaboratively within their organizations. I believe all organizations should be enabled by this software or something similar however for a very small team that is just starting out it might be slightly less necessary.

alim mukhida

AE in Sales at Hootsuite (Accounting, 51-200 employees)

Vetted Review

2 years of experience

Salesforce Commerce Cloud Helps You Deliver

Rating: 10 out of 10

Incentivized

July 18, 2019

Use Cases and Deployment Scope

We implement solutions like Microsoft Dynamics 365 and Salesforce to customers across industries and of different business sizes. There is no one-size-fits-all approach, but customers have inquired about and used this particular product in the Salesforce ecosystem with our services before and liked it. I write about this product as a marketer and help promote its features and functionality working in the business and technology sector.

Pros

A good solution for a variety of endustries.
Small and large businesses reap the benefits.
Our customers create more personalized shopping experiences for their customers with this tool.

Cons

None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.

Likelihood to Recommend

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.

Verified User

Employee in Marketing (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

Implementing Demandware, Notes from the Front Lines

Rating: 8 out of 10

Incentivized

October 27, 2015

Use Cases and Deployment Scope

I work for an agency and technology firm who designs unique eCommerce storefronts for top name brands and implements them on the Demandware platform. Our core business involves taking the core Demandware offering and customizing it for our clients to meet their business needs, and according to industry best practices. Our parent company is full service eCommerce logistics provider and works extensively with Demandware and a few other major platforms.

Pros

Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.

Cons

The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.

Likelihood to Recommend

Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.

Peter Kowalczyk

Sr. Software Engineer in Information Technology at LiveAreaLabs (Marketing and Advertising, 51-200 employees)

Vetted Review

3 years of experience

Demandware SEO Capabilities Review

Rating: 8 out of 10

March 18, 2014

Use Cases and Deployment Scope

We're using Demandware for a number of our fashion clients that my agency manages digital marketing campaigns for. I have personally managed many site cutovers for clients from an SEO perspective which included implementing 301 redirects, title tags, meta descriptions, XML sitemaps, robots.txt files, et al.

Pros

Demandware has a very friendly user interface and allows you to make site changes without needing to be a web developer or programmer.
Demandware allows you to maintain very good SEO in terms of URL structure, title tags, meta descriptions, alt text, et al.

Cons

It is not immediately clear in Demandware on how you can build out content blocks on site's category pages.

Likelihood to Recommend

I am very likely to recommend Demandware to a client, especially a large brand in the retail space.

Verified User

Strategist in Marketing (Marketing and Advertising company, 51-200 employees)

Vetted Review

1 year of experience

Loading Reviews List....

Implementing Demandware, Notes from the Front Lines

Rating: 8 out of 10

Incentivized

October 27, 2015

Use Cases and Deployment Scope

Pros

Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.

Cons

The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.

Likelihood to Recommend

Peter Kowalczyk

Sr. Software Engineer in Information Technology at LiveAreaLabs (Marketing and Advertising, 51-200 employees)

Vetted Review

3 years of experience