Salesforce Commerce Cloud Manufacturing Reviews & Insights

Score8 out of 10

474 Reviews and Ratings

Community insights

TrustRadius Insights for Salesforce Commerce Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have praised the platform for its user-friendly interface and efficient management tools, making it easy to navigate, customize, and streamline their workflows effectively. They find the intuitive design and customizable features particularly helpful in optimizing daily tasks and enhancing overall productivity.

Customer Engagement: Many reviewers appreciate how the platform effectively engages them through accurate information display, enhancing communication within their operations, and improving overall operational efficiency. The interactive nature of the platform fosters better collaboration among team members and ensures a seamless flow of information.

Integration Capabilities: Users find the platform valuable due to its seamless integration with various technologies, easy organization of customer data for personalized experiences, and efficient note logging functionalities that enhance productivity. The ability to integrate with external plugins effortlessly streamlines processes while providing a comprehensive view of customer interactions across different channels.

Salesforce Commerce Cloud Reviews

14 Reviews

ManufacturingPharmaceuticals1Apparel & Fashion2Cosmetics1Consumer Goods7Sporting Goods1Medical Device1Luxury Goods & Jewelry1

Robust

Rating: 4 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

- It is a very nice solution for managing for managing your online B2C stores. Supports localization of language, currency, and catalog. - It is quite efficient for order processing across multiple channels, allowing businesses to automate fulfillment, manage payments, and manage returns efficiently. - Even the dealer management is quite easy to manage.

Pros

Organizing customer data is friction-free, so one can create personalized experiences for users
The platform's scalability for large customer base is too good
Page and Catalogue designing is seamless

Cons

More Automations : Almost everything is done manually
The platform UI is quite primitive, needs a revamp
Improve the documentation and Support service

Likelihood to Recommend

- I think it is most well suited for businesses that are huge in size, since the platform's scalability is really good for handling huge customer's bases, large catalogue sizes. - In my opinion, it is not at all appropriate for people who are not technical in nature. Not easy to build from scratch for non-technical folks

Verified User

Program Manager in Product Management (Luxury Goods & Jewelry company, 201-500 employees)

Vetted Review

1 year of experience

Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10

Incentivized

August 19, 2024

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find.

Pros

Easy to use
Easy to organize
Easy to manage dealer information
Easy to manage customer information

Cons

Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
More automations or easier to use automations, we do almost everything manually

Likelihood to Recommend

I think Salesforce Commerce Cloud is great. It is very easy to use and manage dealer information and customer information. We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find. I do really like Salesforce Commerce Cloud, but if I had to pick something, the integration does not work well for us or it is hard for us to figure out. We have tried many times to connect Hubspot to Salesforce Commerce Cloud but we seem to have to do things manually as it does not integrate well.

Verified User

Manager in Marketing (Medical Device company, 201-500 employees)

Vetted Review

3 years of experience

Powerhouse in the Ecommerce World

Rating: 8 out of 10

Incentivized

July 3, 2024

Use Cases and Deployment Scope

We use salesforce as our web hosting for our ecommerce brands. It allows integration from a wide array of vendors and can also host multiple sites on one single environment. On a wide scope you can drive your post-purchase emails, product pricing, page content, shipping methods, etc. all within one single platform.

Pros

Page Designer
Customization
Cataloging

Cons

Easier Product Build Process
Very developer/training heavy
Integrations can be complex

Likelihood to Recommend

Salesforce is well suited for large enterprise level business who host multiple brand ecommerce sites and want a single platform to manage all. It allows you to share code between multiple sites which can simply the development saving both time and money.

Verified User

Employee (Consumer Goods company, 201-500 employees)

Vetted Review

2 years of experience

High-level review of Salesforce Commerce Cloud

Rating: 7 out of 10

Incentivized

June 11, 2024

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud as our main system for our e-commerce platforms. We have been evolving our Salesforce platform during the last 3 years, and we are currently using the headless solution for Salesforce Commerce Cloud. It helps us to create a good user experience and visuals on the front by using l state-of-the-art solutions out of a Salesforce framework and gives our team of merchants a good environment for the backoffice tasks.

Pros

Scalability for multiple countries
Integration with our Salesforce products
Options in the back-office

Cons

Integration with ERPs like SAP or Microsoft Dynamics
Integration with payment platforms
Fraud management

Likelihood to Recommend

I will recommend it for big corporations with multiple ecommerce with high availability needs. I think it is less appropriate for little o middle ecommerce or big corporations that would like to start with MVPs or small frameworks.

Verified User

C-Level Executive in Information Technology (Pharmaceuticals company, 1001-5000 employees)

Vetted Review

5 years of experience

SFCC for the developer-ready OOTB organization

Rating: 7 out of 10

Incentivized

October 6, 2022

Use Cases and Deployment Scope

Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, multi-lingual environment. The people at Salesforce were always helpful at an account level. The software was certainly a beast but such is the realm of enterprise eCommerce software. It was adaptable enough for any global environment. Note that we were running the legacy architecture, not the latest SFRA architecture which has changed things for the better to my understanding.

Pros

Global eCommerce
Cross-selling

Cons

CMS built-in was very limited
Integration "cartridge" architecture was not plug-n-play

Likelihood to Recommend

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

Gary Penn

Global VP Digital & eCommerce in Sales at Nixon, Inc (Consumer Goods, 51-200 employees)

Vetted Review

7 years of experience

View profile

Best retail ecom hosted platform

Rating: 9 out of 10

Incentivized

March 5, 2019

Use Cases and Deployment Scope

It supports our retail ecom business in US and Canada. It is planned to support global expansion. We host a website with our 4 brands listed as separate storefronts but allow for a combined check out process. We use BM for controlling the content as well as the promos and coupons used on the site. We are connected to CyberSource for credit card and PayPal payments as well as using SVS for gift card processing. We will be expanding this ecom to other countries in Asia and European markets.

Pros

Great platform for ecom
Good management tools with business manager

Cons

Cost is higher than most of this type
Allow for this to be used for B2B websites
Add the ability for an OMS system to support WMS processing

Likelihood to Recommend

Best retail ecom platform in a SaS format. Lower costs to get up and running with no capital investment other than the development of the site. Costs are based on a revenue share with the ecom site.

Verified User

Director in Information Technology (Apparel & Fashion company, 501-1000 employees)

Vetted Review

8 years of experience

using this for a decade

Rating: 9 out of 10

Incentivized

February 7, 2019

Use Cases and Deployment Scope

Currently just for the eCommerce organization as a back-end platform solution. We share data across the organization, but do not use SF as a CRM system.

Pros

Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.

Cons

Need responsive platforms for people to quickly work on the go
Quicker feedback from account managers
Better training (for free for new company employees)

Likelihood to Recommend

I think it depends on the needs of the business area and the specific goals in mind. If looking to switch to a great out of the box platform, this will need some custom coding. This is nice when you have a brand/website looking to re-platform to a place where they are able to use all of the out of the box customization.

Verified User

Director (Apparel & Fashion company, 201-500 employees)

Vetted Review

10 years of experience

A Good Alternative to SAP

Rating: 9 out of 10

Incentivized

January 25, 2019

Use Cases and Deployment Scope

Salesforce Commerce Cloud is used by my organization to manage marketing forecasts, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. It is typically used by one Marketing Department we deployed it to. It addresses the problem of having multiple sporadic applications that don't communicate with each other. Salesforce succeeds in integrating all of their products like a Lego System.

Pros

Raised our Marketing Reach by 30%
Allowed us to adequately gauge social media reach
Increased our sales by 20%
Extreme scalability.

Cons

Price should be lower
I wish the UI was a little sleeker
More features in Social Media management

Likelihood to Recommend

If you're using SAP, SAP is straight up garbage. That's the system we used to manage everything. With Salesforce you get an actual system that works. If you are looking to upgrade your Sales/Marketing team with less hassle and unprecedented scalability, this is the software I recommend. Our sales team raves about it.

Michael Diaz-Suarez

Help Desk Specialist in Corporate at Getronics (Consumer Goods, 10,001+ employees)

Vetted Review

1 year of experience

View profile

Demandware: Held Back by an Inconsistent and Inconvenient User Experience

Rating: 4 out of 10

Incentivized

March 25, 2016

Use Cases and Deployment Scope

We are using Demandware as our commerce platform for our core website. The tool is administered by IT and by the Digital Commerce portion of the Marketing Department. Features and functionality are managed by IT, while content, pricing, promotions, and other Business Manager functions are handled by marketers. Demandware was adopted to replace or unify internally developed commerce tools and to provide a cohesive content management solution for the core website.

Pros

Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.

Cons

The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

Likelihood to Recommend

In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.

William Van Fleet

Manager II, Digital Commerce Operations in Marketing at 1-800 CONTACTS (Consumer Goods, 501-1000 employees)

Vetted Review

2 years of experience

View profile

Good ecomm platform but make sure you adapt your organization to work with it

Rating: 7 out of 10

March 28, 2014

Use Cases and Deployment Scope

Demandware is being used across our ecommerce division to support direct to consumer sales for all brands. It addresses scalability and efficiency issues.

Pros

Promotions: ability to easily develop and schedule promotions in a variety of structures including source codes, promo codes, thresholds.
Customer groups - change content and promotional offers based on a customer group like an employee, someone of another organization etc.

Cons

Middleware - would be great to have an all in one solution that incorporates an order management solution.
CMS - would be nice to have a content managment solution native to the platform so you didn't have to use a front end developer to put up EVERY banner - maybe you could identify certain content slots that can be edited and changed on the fly by a brand team
Speed - in the staging environment the sites run VERY slow. the interface to work in (business manager) is also VERY slow.

Likelihood to Recommend

Demandware is well suited for companies with multiple brands/sites/storefronts. Definitely not as appropriate for a brand who may have one site and not a large reliance on ecommerce sales. Regardless of who takes on using Demandware, they should definitely explore how processes and roles will need to change or adapt within their organization to meet the working needs of the platform.

Bill Saffold

eCommerce Manager - Warrior.com at New Balance (Sporting Goods, 1001-5000 employees)

Vetted Review

3 years of experience