is critical. The program Salesforce CMS allows our company with minor training to manage our Revenue better internally. Our company primarily generates revenue through our sales department, so having any boost in tha sector. Salesforce CMS allows us to "track and trace" customer/prospect interactions easier, with a wider net of "catch". It helps with us providing live data as well, as our rates and services vary from region to region, and change daily.
Pros
Easy setup, perfect integration with current and older sales tools we use(d).
Works very well with our company in house preferred CRM
helps us work with marketing to create and maintain healthy pipelines
Cons
Needs more AI and Automation tools, especially for making fine granular data.
Lack of add ons and a bit less customizable
Works great with Salesforce products, but does need supporting programs
Likelihood to Recommend
Salesforce CMS is well suited for interactions with customers that need to be eventually stored in a CRM. It has great security, privacy, and is a powerful tool that works very well with other Salesforce tools and our sales and marketing team. It is most useful for us in terms of our reporting. It could use some help in the areas of integration, customization, and custom algorithms.
We are using Salesforce CMS as
CRM tool where we have all the business needs in one place such as Content
creation,managent,scheduling collboration many more things it does, Majority of
our organization data stored here. also it helps for the reports
that we use every business reviews that we have with the clients and
its secured as well.
Pros
It does great job in content organization and alligning as per our need
It has enormous potential to so various integrations which helps in data gathering.
I can confidently say that It has all Security norms set as needed to keep data safe.
Cons
Initial installtion could have been better
Still has bugs relating to graphs and in resolution kind of stuff.
Customization is not that simple
Likelihood to Recommend
If you are looking for any of the following features, in yout organization,simply go for it.
Content
Creation
Content
Management
Content
Personalization
Multi
Channel Delivery
Content
Scheduling
Content
Analytics
Content
Collaboration
Content
Versioning
Content
Approval Workflows
Content
Search
Content
Tagging
Content
Templates
Content
Localization
Content
Security
Content
Integration
Content
Api
Content
Preview
Content
Publishing
Content
Archiving
Content
Performance Tracking
VU
Verified User
Engineer in Information Technology (Logistics & Supply Chain company, 501-1000 employees)
Salesforce integrates well with out proprietary program used by the business and is used to capture interactions, communications, emails, entries etc.. It is an all encompassing program that is user-friendly and has a diverse/myriad access and capability to store a lot of information about our clients and vendors. The all encompassing program provides our company with all the valuable data and tracking and information needed to run our business and needs.
Pros
Case notations/tracking and reporting.
Dashboard. Ability to create and manage reports.
Store countless documents like Knowledge Articles for the business.
Streamlined vendor and client data matrix
Secured and User-friendly with loads of capabilities that can be tailored for the business
Cons
All encompassing, It seems Salesforce is able to be tailored to specific needs.
Offline access.
Likelihood to Recommend
Most definitely recommend Salesforce.
VU
Verified User
Supervisor in Customer Service (Logistics & Supply Chain company, 1001-5000 employees)
