TrustRadius Insights for Saba Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Integration of social aspects: Users appreciate Saba's integration of social aspects within the platform, allowing for a community of learners and collaboration. Several reviewers have highlighted this feature as a key strength.
Excellent customer support: Saba's customer support is highly regarded by users, with reviewers praising the attentive, caring, and eager-to-help personnel. The support teams are knowledgeable and prompt in finding solutions.
Intuitive and configurable nature: The intuitive and configurable nature of Saba Cloud is valued by users. Reviewers find it easy to navigate the platform and sign up for classes. Additionally, the flexibility in training delivery is seen as a positive aspect. Some users have specifically mentioned that they appreciate the system's ability to be used for more than just training modules.
We are currently using saba cloud as our primary learning management system. It does provides all the required functionalities for an organization to assign or remove mandatory or product trainings. It helps business to configure their own set of email notifications as per the domain. It is very user-friendly and makes your life easier.
Pros
Great Vendor Support
Dedicated help page for all questions
Community page for all users - where you can ask/answer/discuss
Cons
Account managers should be more pro-active or know the product well rather then depending on engineers all the time.
Course level notification configurations should be made easier
Likelihood to Recommend
We were able to track all learning assignments in detail or provide single report access to non-admins/managers to track the completions. Workspaces has been a great help. HTML is simple. We could put together all the required class links with details in workspace page and provide the links. It is very user-friendly as for admin or end-user
VU
Verified User
Administrator in Information Technology (Information Technology & Services company, 10,001+ employees)
The Saba Cloud application is a perfect tool to train all the staff of our company, both those who remain in the office area and those who remain in the field, it contains a vast amount of learning modules that are adapted to the area that each one develops. The Saba Cloud platform has been very easy to use for both our users and the content administrators, likewise, there are many communities within the application that help us answer questions and solve problems. Saba Cloud's integrated customer service has been a marvel, at the time of submitting a complaint in terms of operation or failures, the incidents are taken with great kindness and the solution or update we get it very quickly.
Pros
The application has a section that can provide a customizable and complete learning that allows us to visualize any type of information or data that is needed internally or that we need to provide to our clientele.
Saba Cloud provides us with a fairly simple and up-to-date training and learning platform. Which allows anyone related to the company; as customers or internal staff can access and orient themselves with the information.
Saba Cloud is very punctual and accurate with regular updates to its platform, it has an analytical algorithm that can adapt to any need or vicissitude that may arise in its use and then fix it.
Saba Cloud's ability to generate learning and training paths has completely helped us to establish very high standards of performance and effectiveness within the organization's staff.
With the reporting tool, the application has provided us with the opportunity to set a learning deadline and capture the effectiveness in metrics that are very compatible with the effectiveness of the information provided by our leadership groups.
The application is very effective in dealing with customer complaints when they present problems with their platform, when a problem occurs, the application applies the necessary changes within a month so that the error is not repeated.
Cons
Although the usability to load course information is very simple, we have problems to load or customize SCORM, AIC and CAN in the training modules so that later we get results in the reports properly.
Saba Cloud allows to generate customizable and automatic emails, however, it has certain flaws when customizing these emails, we believe that it should have options such as sending scheduling.
This tool has the problem of limiting the number of reports we can generate. Saba Cloud only allows us to generate a number of 9 reports every 24 hours, if the limit is met we must wait considerably which delays or limits our productivity.
Likelihood to Recommend
Our organization uses Saba Cloud primarily to manage all types of learning systems or staff training empirically. In addition, it provides us with a quick test-based follow-up to the trainees. We use Saba Cloud to train our clientele in a professional manner with respect to our worldwide online service. With this tool we are able to enhance the customer experience with the organization. Similarly, our organization uses Saba Cloud to monitor the performance and effectiveness of our employees and customers after having access to all the information provided by the application to subsequently make learning and development reports.
VU
Verified User
Supervisor in Marketing (Marketing & Advertising company, 201-500 employees)
We use Saba to house the learning activities and performance activities across the entire organization. It addresses the business problems that relate to the training and development of employees, supervisors, and managers. In addition, the performance platform has been configured to address the detailed specifications, ordinances, and requirements of a public organization. We are on the SEC platform.
Pros
SEC does the instructor space very well.
SEC also allows registration to events in more than one way.
SEC p erformance is very configurable.
Cons
SEC needs to have some of the functionality of SC adapted to it. For example, reporting/analytics update.
Security role updates and Impressions updates.
Likelihood to Recommend
SEC is about an eight, SC is effectively a 9 or 10
VU
Verified User
Professional in Human Resources (Human Resources company, 10,001+ employees)
Saba is the platform used to deliver online learning to franchisees and employees. It is also utilized for classroom registration, social/informal learning, and as a learning resource for materials and recordings.
Pros
Analytics/Reporting
Social learning spaces
Groups and Audiences
Cons
Certifications within the system need some enhancements
Likelihood to Recommend
Saba has strong reporting capabilities over our previous LMS.
It is used for all learning courses, soft skills, technical, and domain categories. It is used by all the participants. It address the new learning areas and we can find the new skills courses.
Pros
Soft skills are more [than alternatives].
Technical elearnings are good.
Cons
Some feedback reviews on the trainings.
Few help tips on the assessment-wise improvements areas, giving personal feedback.
Looking for few more domain trainings, healthcare solutions, payment gateway, credit analysis, banking analysis, and commercial bankings courses.
Likelihood to Recommend
For technical it is good, but in terms of Domain, I am looking for more improvement. Soft skills are fine.
