TrustRadius: an HG Insights company

RollWorks Professional, Scientific, and Technical Services Reviews & Insights

Score8 out of 10

31 Reviews and Ratings

Community insights

TrustRadius Insights for RollWorks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use Platform: Users have found the platform to be user-friendly with a straightforward and intuitive interface. Several reviewers appreciated the simplicity of tasks such as sending automated emails, sharing information, and uploading new ad sets. Additionally, they liked how easy it was to track product changes through the dashboard.

Robust Reporting Capabilities: Many reviewers have praised the platform's strong reporting capabilities. They mentioned that it provides detailed reports, making it simple to analyze and consolidate sales data. Some users also mentioned that setting up reporting dashboards is a breeze, which further enhances their experience with data analysis.

Responsive Customer Support: The customer support team has received positive feedback from several reviewers for being responsive, flexible, and going above and beyond to ensure success. Users appreciated their willingness to assist in optimizing marketing and sales display campaigns based on accounts, leading to improved campaign results.

RollWorks Reviews

10 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services5Marketing & Advertising2Computer & Network Security2Translation & Localization1

A great entry level tool for account based marketing

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use RollWorks to spread awareness about our company and solutions. One of our objectives for this year was to spread brand awareness and we are using RollWorks to place display ads in front of not only our prospects but also similar people based on our audience profiles. Have been using the platform for a few months now.

Pros

  • Industry data based on search criteria.
  • Easy to use platform and UX.
  • Reporting dashboards are very easy to set up.

Cons

  • I think there is great room for improvement in terms of industry customization and options.
  • There is also an opportunity in terms of account evaluation after sales and consistent relationship building given the level of investment required.
  • As this is a growing product, I feel they can do a better job when it comes to industry visibility around B2B. For example, partnerships with Bombora, Gartner, Zoom info, etc.

Likelihood to Recommend

I feel the RollWorks platform is a great way to dip your toes into an account-based marketing approach. The easy-to-use features and limited initial requirements as a great way to understand the pillars of a good B2B or account-based strategy. I also feel the support team is strong, especially during onboarding.

An evolving Retargeting Ad Platform that does the job

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use RollWorks for retargeting advertising and intent-based intel focused on our core audiences. This tool helps with delivering retargeted ads from a number of sources including site pages and social profiles.

Pros

  • Pretty straightforward dashboard
  • Aligned targeting
  • Embedded intent-based insight

Cons

  • Make sure account reps notify customers when changing

Likelihood to Recommend

RollWorks is well suited for retargeting produce for marketers with simple setup, creative assets if you don't build your own, and an intuitive dashboard to understand campaigns. If you are looking for a retargeting solution that is adding functionality, RollWorks does a great job.

ABM Strategy for Growth-Stage Companies

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize RollWorks as part of our ABM strategy to support our clients through targeted campaigns based on specified targeted accounts and personas. The programmatic display option allows us to be more strategic in our messaging and align better overall to support outbound efforts.

Pros

  • Superior customer service and onboarding
  • Low-cost entry into programmatic display
  • Good UX

Cons

  • Improved education around reporting metrics

Likelihood to Recommend

RollWorks is a great solution for companies looking to start an ABM strategy on a budget. Their functionality is great, and while it is not as robust as other programmatic tools, it is a great improvement to any marketing tech stack.
Vetted Review
RollWorks
1 year of experience

How to get Started with ABM

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

RollWorks is leveraged in our organization to help target specific users/accounts and is the backbone of our ABM strategy. NS1 also uses the Journey Stages to keep track of how accounts are progressing down the funnel. We are looking to start using its predictive modeling tool to rate accounts for how likely they are to purchase our products and become an opportunity.

Pros

  • It is very good at targeting who we want to see in the business.
  • They are great business partners and communicate quickly and often.
  • RollWorks is consistently launching new features.

Cons

  • The price is a little high for the product provided.
  • Some features require a certain number of won opportunities or open opportunities to leverage, which could be difficult for a small/new business.
  • This product has fewer features than some competitors like it does not include attribution modeling for other pieces of the funnel or predictive models I have seen in other products.

Likelihood to Recommend

I believe if you have a good sense of who your target customers are RollWorks can help you target those people specifically. They are a great business partner if you are new to ABM and need guidance on how to set up campaigns or want to push your ABM to the next level.
Vetted Review
RollWorks
1 year of experience

RollWorks works in most cases if you set the expectations right

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

I initially chose RollWorks to drive form submissions from my target audiences from my target account list across the globe. However, what we noticed is that RollWorks was not of any help in driving form fills, even if everything else was done right. So we changed our tactics a bit and limited our expectation from RollWorks to generate brand awareness by delivering ABM ads. And that is how we are using it.

Pros

  • Awareness throughABM ads
  • Driving traffic from the right accounts
  • Re-targeting
  • Linkedin ad management
  • Integration with HubSpot

Cons

  • Audience segmentation
  • Integration with HubSpot
  • Integration with ZoomInfo
  • Dayparting
  • City level location targeting

Likelihood to Recommend

Scenarios where RollWorks will do well: Account targeting Driving traffic from target accounts Brand recall by re-targeting Scenarios where RollWorks will not deliver as per expectation 1. It will not target the right contacts when the targeting is too tight. In our case, we go after the C-Level for high-value deals and RollWorks could not perform well in terms of delivering the ads with accurate targeting 2. It will not drive form fills

Rollworks Core Strength is Account Based Advertising

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We rolled our Rollworks to support our account-based ad campaigns as well as supporting [our] sales [team] with top-level insights.

Pros

  • Account based display campaigns
  • Account journey insights

Cons

  • Linkedin and Facebook ads: does not support all types of ads
  • Orchestration with other channels like email

Likelihood to Recommend

[RollWorks has] great entry-level ABM platforms.
Vetted Review
RollWorks
1 year of experience

ABM tool, hard to see results

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use Rollworks to increase our outreach to prospects, mostly focusing on companies with intent and the ABM list. It was initially thought that this tool could also be used as a lead generation channel, but we quickly realized this was not true. In addition to ABM ads, we also use this platform for website retargeting and some LinkedIn campaigns.

Pros

  • Budget forecast
  • Ability to segmentate targeted accounts
  • Technical onboarding and integrations with HS

Cons

  • Targeting personas - plenty of contacts are under "other" job function
  • Cookies for EMEA and APAC regions
  • Salesforce reports - very unfriendly

Likelihood to Recommend

I can't tell if we are extremely satisfied with the platform. We are having a hard time understanding the impact of Rollworks campaigns on our pipeline. There is traffic from these campaigns, but no conversions have been tracked. The account manager does not provide much help in improving our experience. Most of his suggestions are based on a "guess and check" approach. For B2C companies, this platform may be more relevant.
Vetted Review
RollWorks
1 year of experience

Great Tool for Mid-Market Company With Growing ABM Needs

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Rollworks as our account targeting platform. We are a relatively small organization so we do not have the capacity to do a full ABM program however Rollworks serves as our primary MarTech platform to enable us to target accounts in an open opportunity stage or on a target account list. The new Journey Stages feature has been really helpful in visualizing our deal cycles and we also use Bombora which is a direct integration that allows us to feed real-time intent data into our campaigns to hit surging accounts.

Pros

  • Journey Stages - great new feature that allows us to visualize our deal cycles
  • Playbook targeting by engagement stage
  • Integrations
  • Easy to upload new ad sets
  • Strong salesforce integration
  • Easy to use, user-friendly interface

Cons

  • Flexibility when it comes to adjusting spend without support of a CSM
  • Stronger targeting by job function/industry
  • LinkedIn Campaign integration needs to be improved

Likelihood to Recommend

Rollworks works for us because we do not have a large budget and we generally do not run super in-depth ABM campaigns. If we had a more focused ABM strategy I could see some of the capabilities falling short. Rollworks checks all the boxes we need at this time, but being a more niche industry we do often struggle with understanding whether we are reaching the right audience through their targeting filters. That being said, we have had a fantastic experience with Rollworks and have a great relationship with our CSM who is consistently assisting with enablement, explaining new features, and helping with strategy and campaign performance. There are new features rolling out regularly and Rollworks has been very upfront and forward about their upcoming roadmap, leaving us excited about future releases.
Vetted Review
RollWorks
1 year of experience

RollWorks Delivers on Data

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

At Gubagoo, RollWorks was one of the first additions to our Martech stack. Our goal was to be able to target highly segmented prospects to create and improve brand awareness, while also actioning personalized marketing campaigns to book demos. We were very glad to partner with RollWorks because of their data - we tested a few other companies and RollWorks beat all the competition for data matching.

Pros

  • Great Account Managers
  • Competitive Pricing
  • Easy-to-Use Platform
  • Amazing Data!

Cons

  • Keeping lists cleaned and up-to-date for users with home-grown CRMs

Likelihood to Recommend

Because of our industry's challenge with data, RollWorks is great to help you reach customers you may not have otherwise. It's great to use if you have a lean team and need to manage your own ads in-house. RollWorks seems like it would perform best if you have a plug & play CRM that will integrate with their platform. If you have a homegrown CRM, there is a lot more manual effort going into keeping lists clean, pulling newly sold customers, etc.
Vetted Review
RollWorks
2 years of experience

Maximize your ABM opportunities with RollWorks - stop leaving money or accounts on the table!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

RollWorks is an important component of our omnichannel marketing model. We conducted a channel analysis and found we were leaving 98% of our web visitors on the table. They'd leave without taking an action and we had no way to bring them back and engage them. Implementing RollWorks into the model was an easy sell to our CFO as the opportunity cost of not doing it - and letting all those potential leads get away - was brutal. Our entire organization was informed of the decision. Marketing is the custodian and most of the team is trained on RollWorks capabilities - or the front end or the back end. We have a few people dedicated to producing high-quality content and campaigns that are critical to getting results that our analysts mine and provide to our sales team. Having that interaction of a high-tech, intelligent tool along with the necessary human follow-up is a winning combination that RollWorks expertly powers. RollWorks also helps us with attribution of the marketing campaigns that are critical to driving performance throughout the funnel. We've had better insights and reporting than ever before.

Pros

  • Lead identification and scoring against your Ideal Client Profile.
  • Engagement and conversion of website visitors.
  • Discovering new accounts that fit your Ideal Client profile.
  • Intent topic identification and trends among audiences.
  • Enabling tailored campaigns based on segmentation and intent.

Cons

  • Better integration with HubSpot.
  • Buildout of intent campaign capabilities (which is in process).
  • Not much else - RollWorks is a well thought out, user friendly product that delivers measurable results.

Likelihood to Recommend

RollWorks is very well suited for:
  • Optimizing capture of potential clients interested in your brand (encouraging visitors who take no action on our website to return).
  • Building brand awareness through specific campaigns.
  • Driving engagement down the funnel for those who become aware or are aware of your brand.
  • Identifying net new accounts to build your lists and outreach.

As for where RollWorks is less appropriate, it would be difficult to run RollWorks without a more mature content marketing machine. To make it run and deliver, RollWorks needs quality advertising and content campaigns, refreshed at regular intervals. It also requires a solid website as a "hub." Organizations with low content marketing maturity will not get the results they might expect. Quality in, quality out is a rule here.