Robin Information Reviews & Insights

Score9.4 out of 10

38 Reviews and Ratings

Community insights

TrustRadius Insights for Robin are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users consistently praise the UI for its simplicity in navigation and understanding, streamlining booking and workspace management tasks effortlessly. The intuitive design facilitates a smooth user experience, allowing for efficient reservations and improved productivity.

Efficiency in Booking: Many users have highlighted the system's swift task completion with minimal clicks required, complemented by a user-friendly online dashboard that simplifies the process of managing future bookings effectively.

Integration with Microsoft Outlook: Seamless connectivity with Microsoft Outlook is lauded as a valuable feature by users, enhancing organizational tools and workflow coordination within existing frameworks. This integration contributes to smoother operations and increased efficiency in handling bookings.

Robin Reviews

4 Reviews

InformationComputer Software3Internet1

Excellent Customer Service, New Features

Rating: 10 out of 10

Incentivized

August 20, 2020

Use Cases and Deployment Scope

We use Robin primarily for conference room booking management at all of our leased office locations. It is used by employees across the entire organization in all departments. Recently we started using the desk booking and space planning modules to help us get away from using a spreadsheet to track seating assignments. We also used the distance planning feature of the space planning module to help us configure our floor plans for our post-COVID return to the office.

Pros

Customer Support - I have personally had great experiences with the sales and implementation folks.
Research - I have personally been asked to attend a user focus group to help improve their product.
Compatibility- The product can integrate with almost anything you can imagine, but mainly it is easy to connect with Calendaring platforms and occupancy sensor technology.

Cons

Refinement of new features - space planning module is fairly basic compared to competitors
UX/GUI - the interface is clean and simple, but a richer experience is needed in the area of space planning /wayfinding

Likelihood to Recommend

Best suited to companies who don't already have a meeting room management/booking platform, offices that have a lot of disputes over calendar bookings made "the old fashioned way" via outlook or post-it notes on the door. Also, any organization that is looking to more effectively use the meeting spaces they already have, who may be under pressure from employees that there is not enough meeting space. Robin can help you get a better idea of utilization through data, although not a complete picture unless you pair it with sensor technology.

Probably not as well suited for very small offices where meeting room space is not at a premium, and bookings are not often contested.

Adam Gallant, FMP, LEED GA

Facility Manager at PagerDuty (Computer Software, 501-1000 employees)

Vetted Review

3 years of experience

View profile

Robin Check-In and Kiosk

Rating: 8 out of 10

Incentivized

August 16, 2020

Use Cases and Deployment Scope

Robin is being used globally by our organization. We primarily use the conference room booking product along with the kiosk product. Employees use Robin to find, book, and confirm check-ins to rooms.

Pros

Keeping the product up to date. Robin uses a method I have yet to see another company use where their iOS application will update without intervention in MDM software or the App Store. Install once and you'll never need to update again.
Analytics. Robin has provided us with insight and analytics to the nuances of our organization. This information has helped us with our growth and assisted our team with making data-driven decisions.

Cons

Slower innovation. Robin was ahead of their time and it's shown in their product. Having used it for the past three years I haven't seen much innovation in the product.
At times it can be stressful and unintuitive to use the web UI as an administrator. There are some tasks that are common that take upwards of 3 to 4 clicks to get to, and when you're done saving, you have to go back to the beginning to start over.

Likelihood to Recommend

I think Robin is well suited for small to medium businesses, but they may not be the best decision for enterprise-level organizations. Turn around times can be longer for large projects.

Verified User

Engineer in Information Technology (Internet company, 1001-5000 employees)

Vetted Review

3 years of experience

You really can't go wrong with Robin

Rating: 6 out of 10

Incentivized

February 27, 2020

Use Cases and Deployment Scope

We are currently using Robin for our conference room scheduling displays. We run the software on Apple iPad Airs. We have rolled this system out across our four main campuses, with a total of about 50 units deployed. The system allows users to easily see room booking status and empowers them to make ad-hoc reservations for available rooms.

Pros

Easy to understand UI.
Very easy to deploy.
Room usage analytics can be helpful.

Cons

Web dashboard could be organized a little better.
It would be nice to be able to see what display battery levels are.
Viewing schedules via dashboard is slow.
Some roles do not have the features the descriptions say they do.

Likelihood to Recommend

Robin is my benchmark for room displays. It effectively does what it is meant to do without additional fluff. The default theme is more than you'll ever really need, but customization is available. I just really wish there was a simpler way to remove check-in requirements for events. I would always recommend them first for most situations, but my company has a special use case that Robin, or any other competitors for that matter, have not been able to achieve yet.

Isidoro "Roy" Jovero

IT Support Engineer in Information Technology at Confluent (Computer Software, 1001-5000 employees)

Vetted Review

2 years of experience

View profile

Robin - a complete, highly configurable, low-cost meeting room solution

Rating: 10 out of 10

Incentivized

January 25, 2019

Use Cases and Deployment Scope

Our entire organization uses Robin as our meeting room scheduling app. We have a Kindle Fire HD8 tablet running Robin outside of each meeting room, and Robin accesses our GSuite calendar. Robin is not only easy to setup, but also extremely customizable, which has been nice...we tend to want to bring a bit of ourselves to the office and as such use a different scene from Office Space as a background for each meeting room tablet.

Pros

The integration to GSuite calendars is fantastic. Very simple and straightforward.
The ability to customize the interface a very nice feature to have in Robin, as it offers you to allow the UI to reflect the vibe/brand of your company, and not force its own brand on you.

Cons

The configuration UI and corresponding terminology can be a bit confusing in the beginning (having separate spaces and devices seems odd since we use them in a 1:1 manner). Maybe some clearer quick start guides would be useful.
Many people do not use the "Check in" function. Therefore their meeting shows up in the stats as one which was scheduled but never held. Maybe having an option to remove the check-in button/function would be good.

Likelihood to Recommend

I find it extremely useful in settings where power is available. Perhaps if Robin was available in a lower power consumption device it could increase its potential.

Verified User

Engineer in Customer Service (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Loading Reviews List....

Excellent Customer Service, New Features

Rating: 10 out of 10

Incentivized

August 20, 2020

Use Cases and Deployment Scope

Pros

Customer Support - I have personally had great experiences with the sales and implementation folks.
Research - I have personally been asked to attend a user focus group to help improve their product.
Compatibility- The product can integrate with almost anything you can imagine, but mainly it is easy to connect with Calendaring platforms and occupancy sensor technology.

Cons

Refinement of new features - space planning module is fairly basic compared to competitors
UX/GUI - the interface is clean and simple, but a richer experience is needed in the area of space planning /wayfinding

Likelihood to Recommend

Adam Gallant, FMP, LEED GA

Facility Manager at PagerDuty (Computer Software, 501-1000 employees)

Vetted Review

3 years of experience

View profile