Ring.io Review
Use Cases and Deployment Scope
We've also tested out creating different designations that will allow business development representatives to log the status of a call with just one click (eg. LVM, spoke to gatekeeper, set up meeting).
Overall it's been a good experience and the phones are relatively easy to manage. All the data is synced to Salesforce for us, and setting up new users is pretty simple.
Pros
- Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
- Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
- Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
Cons
- Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
