Responsive Reviews & Insights

Score8 out of 10

37 Reviews and Ratings

Community insights

TrustRadius Insights for Responsive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Import/Export Feature: Users have found the import and export functionality to be invaluable, saving them a significant amount of time and enabling easy exporting of pre-formatted content. The flexibility of exporting into native formats or customized templates for Word, Excel, and PDF has been highly appreciated.

Auto-Response Feature: The auto-response capability has received high praise from users as it greatly reduces the manual effort required to respond to questionnaires. Reviewers mentioned that the system can automatically generate responses based on past answers, becoming smarter over time and handling a substantial percentage of the responses.

Keyword Field Mapping Functionality: Reviewers have highlighted the value of the keyword field mapping feature. It allows users to seamlessly map fields into their desired export template and responses, resulting in customized responses without additional effort. This functionality has proven particularly useful for mapping salesperson information, client names, and client nicknames.

Responsive Reviews

9 Reviews

Enterprises (1,001+ employees)

Optimizes the RFXs process by leveraging AI tools

Rating: 9 out of 10

Incentivized

March 30, 2024

Use Cases and Deployment Scope

We use Responsive tool for responding to RFXs and security questionnaires. The acts as a data repository for the RFXs which helps us to retrieve the appropriate response from the previous RFXs. In addition, the latest addon AI capability helps us to respond the RFXs automatically by using OpenAI. This feature helps us to draft the response which can be modified as per the question.

Pros

Data repository with key word search
AI regenerative response creation using various controls
Data segregation as per the projects
Auto mapping of questions and answers by reading excel sheet while uploading Q&A pairs

Cons

Project management setup process needs to be optimized
AI data model needs more training to increase accuracy
UI can be improved

Likelihood to Recommend

I recommend Responsive tool to other organizations, as it optimizes their internal RFXs process. All the RFXs activities can be tracked in tool which helps organizations. It has excellent data repository with filters to retrieve the desired response. New AI features makes the tool more attractive as it creates the content as required.

Verified User

Executive in Marketing (Information Services company, 1001-5000 employees)

Vetted Review

2 years of experience

RFPIO always exceeds my expectations!

Rating: 10 out of 10

Incentivized

November 24, 2021

Use Cases and Deployment Scope

We are currently using RFPIO primarily as a content library. While I managed RFPIO initially, we've recently transitioned to using a Content Manager who oversees our library and who is working to include Process Management as part of our leveraging the tool. With encouragement our users are beginning to use RFPIO more comprehensively, and I am confident the tool will help us with efficiency and simplification as we respond to RFPs. I've been fully immersed in RFPIO processes and functionalities, collaborating with other company-users, and the tool is absolutely phenomenal!

Pros

functionality around content management is agile and intuitive
response process functions are simple to use and help with even the most complex proposals
customer service is extraordinary!

Cons

Formatting issues are sometimes problematic when downloading templates.

Likelihood to Recommend

I have been an RFPIO user for over 4 years and continue to be impressed by its ever-evolving functionalities and ease-of-use. The team behind the product is extraordinary! They are responsive in ways that are rare these days, replying to inquiries quickly and positively. We've asked them to do some really difficult things for us, and they've come through with aplomb! I have not been disappointed once. That's amazing! The product and the team are simply the best.

Lori Coffae

Director: Proposal Writing at SHI International (Information Technology & Services, 5001-10,000 employees)

Vetted Review

4 years of experience

RFPIO Makes Proposal Managers' Lives Easier Every Day

Rating: 10 out of 10

Incentivized

August 12, 2021

Use Cases and Deployment Scope

RFPIO is our primary response management tool for multiple divisions. We use it for both project management and content management. RFPIO allows us to respond to RFPs, RFIs, and security questionnaires, collaborate across departments, and accurately track project progress. RFPIO's content management capabilities allow us to split our content and only see things that are relevant to the division we work in, as well as manage a set of content applicable to all users.
RFPIO saves time on multiple fronts, and routinely allows additional internal and external resources to jump into a project without extensive training for collaboration and additional support.

Pros

Makes it easy to respond to RFPs, RFIs, etc. and security questionnaires.
Manage response content, check with content owners, and regularly review to ensure accuracy
Allows for team members to collaborate across departments, divisions, and locations - seamlessly

Cons

Honestly, there are very few things I would criticize RFPIO for. They are always seeking feedback and suggestions for changes and improvements, and then making them.

Likelihood to Recommend

RFPIO is the easiest to use, most robust, flexible, and best response management software out there, period. If you have any sort of need for a reusable content library, if you answer any type of questionnaire, or even for customer service or SOWs, RFPIO will definitely help you save time and maintain your sanity in today's busy environment.

Lauren Daitz, CF APMP

Senior Manager, Proposal Department at HALO Recognition (Human Resources, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

RFPIO User Review

Rating: 8 out of 10

Incentivized

August 12, 2021

Use Cases and Deployment Scope

Answer library and program management for RFx opportunities

Pros

Project Management / Dashboard
Answer Library
Document Repository

Cons

AI-based search results
Search results based primarily on key words or exact phrases

Likelihood to Recommend

RFx responses with common questions & answers (Word & Excel).

Steve Beus

Proposal Manager in Sales at Adobe (Computer Software, 10,001+ employees)

Vetted Review

4 years of experience

RFP Response made easy with RFPIO

Rating: 9 out of 10

Incentivized

August 10, 2021

Use Cases and Deployment Scope

RFPIO is used as a collaborative solution to allow cross department and cross-functional teams to support and contribute to the responses in an RFP. A couple of the key features I enjoy the most are the ability to search a library of answers and simply click to add the response I like to the question. If need be, you can modify the provided answer to fit your situation, but you don't have to start from scratch and write a response to each question. I also like the dashboard capabilities to show me what sections/questions I am responsible for and the amount of progress that has been made. Using RFPIO is quick and convenient and significantly reduces the amount of time it takes to compile your answers.

Pros

Leveraging an Answer Library that allows you to click to add to a question
Dashboards showing what sections/questions you are responsible for
consolidated final response that is pulled together for you

Cons

Additional expansion on the search capabilities/criteria used to find answers to your questions.

Likelihood to Recommend

Well suited for medium to large scale RFP's that have a significant amount of questions and required information surrounding corporate standards, governance, security and the like.
Where it needs some improvement in how to handle small scale RFP's. Some time the loading of the RFP, assignments, etc is as much effort as just answering the questions.

J. Brent Donelan

Advisory Solutions Consultant in Sales at ServiceNow (Consumer Services, 10,001+ employees)

Vetted Review

3 years of experience

View profile

RFPIO--Great Tool for Effective and Efficient Form Completion

Rating: 9 out of 10

Incentivized

June 30, 2021

Use Cases and Deployment Scope

It is being used as an intermediary portal to help answer lengthy security questionnaires from our clients. It is being used across our entire organization in all departments, but mostly in the sales, customer success, and customer service departments. The problem it solves is answering SIG Security questionnaires mostly to ensure the security and compliance needs of our customers are being met by our products and services.

Pros

Intuitive
Friendly UI
Easy to learn

Cons

Missing introductory tutorials
Ability to edit sections already marked as complete
Required hands-on assistance from previous user to learn all features

Likelihood to Recommend

RFPIO is well suited for lengthy questionnaires or forms that need to be completed in a timely manner. The system allows for cross collaboration amongst other individuals in your organization regardless of department or team. RFPIO would be less appropriate for short forms that need to be filled out. It would probably take more time using RFPIO to complete a short form than just doing it outside the system, unless it requires input from multiple people across the organization that cannot be resolved by another quick outlet.

Jeffrey Serra

Customer Success Manager in Sales at Synopsys (Information Technology & Services, 10,001+ employees)

Vetted Review

1 year of experience

Simplify RFP response searches with RFPIO

Rating: 8 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

Our entire US sales organization uses RFPIO to help us complete RFPs. It had robust search functionality to empower the users to find the right answer to standard RFP questions, curated and maintained by our internal RFP team. (It may be used internationally, as well, but I don't have that visibility).

Pros

Capable, accurate search functionality.
Ease of maintaining content (for administrators).
Ease of reporting content and/or making suggestions (for end users).

Cons

For questions that contain generalized words, the ability to pinpoint better responses with AI.
As an end user, I always start with the Answers tab. It would be nice for RFPIO to open on the Answers tab, because I always go there first (learn my preferences).
It would be nice to have guided paths the first time I open after new enhancements have been added.

Likelihood to Recommend

For my role as an end user who searches RFPIO for RFP response content, the most critical factor of an RFP tool is the ease of search and the accuracy of results. From this lens, RFPIO is an excellent tool. It yields results for the question I'm seeking to ask more often than not. Considering that sometimes RFP questions can be written quite vaguely, I consider it impressive that RFPIO more often than not brings me accurate, relevant results on the first try.

Verified User

Representative in Sales (Computer Software company, 10,001+ employees)

Vetted Review

3 years of experience

RFPIO - the solution you've been waiting for!

Rating: 10 out of 10

Incentivized

March 18, 2021

Use Cases and Deployment Scope

RFPIO is currently a product that we use throughout different departments, roles and functions throughout our organization. It is leveraged most heavily by both our sales and marketing teams across the nation.

The problems that it continues to solve for us as a rapidly growing company are the consolidation of our national resources and the ability to efficiently collaborate and share information/resources with other teammates. This tool has revolutionized our entire RFP response process and given us the ability to be more strategic, efficient and effective.

Pros

Live collaboration - the ability for multiple experts to simultaneously work on the same RFP.
Artificial intelligence - the ability for the product to continually learn what the best answers are and serve them up to our teams.
Dynamic branding - the ability for custom brand different templates by vertical, line of business, local branding, etc. with seamless transition.
Content review & moderation - the ability for our national content team to bulk review, edit and share content with our teams in a methodical way.

Cons

Teams Integration - I wish that the Teams integration was a bit more robust.

Likelihood to Recommend

RFPIO is suited for many scenarios. You can use it to arm your sales team with content and answers, you can use it for proposals and you can use it as a content management system. The uses of the system are truly endless! Think outside of the box because you can creatively leverage the system to serve the needs of many teams within your organization.

Hope Henderson

Marketing Communication Coordinator in Marketing at Alera Group, Inc. (Insurance, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

RFPIO has greatly increased efficiency and value in our organization

Rating: 10 out of 10

Incentivized

March 15, 2021

Use Cases and Deployment Scope

RFPIO is being utilized across our sales organization for incoming RFP's. There are many departments involved, such as; Sales, Presales, Marketing, Customer Services, Business Alliances, etc...RFPIO helped us solve quality, consistency and language issues across the globe.

Pros

Manages structure responses well
Manages permissions from the various users that access the solution
Allows for a global deployment with built in language capabilities
Allows for 100% visibility into the RFx process for all stakeholders
Allows for ease of answering via ML that has been built in

Cons

Reporting and Analytics is basic, you can purchase advanced analytics though
It would have been nice to have a set structure in mind or a example/case study to structure our responses in the most appropriate way, but we are working through that with their stellar support team
Really great new features, but expensive

Likelihood to Recommend

If you have a game plan mapped out how you want your data structured, tagged and reviewed and you have multiple stakeholders involved to do this, RFPIO is the one for you. If you can't get the right stakeholders involved to review the content, it takes some getting use to, in understanding the reviews, frequency and the flows.

Brendan Blok

Sr. Global Business Advisor in Sales at Basware (Information Technology & Services, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

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