TrustRadius: an HG Insights company

Reputation.com

Score7 out of 10

10 Reviews and Ratings

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What is Reputation.com?

Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.

Categories & Use Cases

Reviews

What users are saying about Reputation.com.
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Love Reputation.com!

Incentivized
Sara Schleske
Marketing in Marketing at Livermore Ford (51-200 employees employees)

Pros

  • review notifications
  • review responses
  • quick turnaround
  • great customer service

Cons

  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us

Most Important Features

  • review notifications
  • review responses
  • getting reviewers to the right contacts

Return on Investment

  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment

Alternatives Considered

Widewail - Engage

Amazing when works, but...

Incentivized
Vilen VlasovView profile
Local Marketing Manager in Marketing at VCA Antech (10,001+ employees employees)

Pros

  • Visually Appealing
  • Simplified Navigation Design
  • Allows posting on multiple days and times

Cons

  • Almost Daily glitches
  • Functions that are displayed do not function properly such as filtering
  • Appearance of old posts
  • Lack of weekend support
  • No proactive approach when there are issues

Most Important Features

  • Ability to post ahead
  • Asset and post library
  • Metrics

Return on Investment

  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues

Other Software Used

Adobe Acrobat Reader DC, Microsoft Teams, Microsoft Excel

Reputation Makes It Easy

Incentivized
Matthew CostanzoView profile
Digital Marketing Manager in Marketing at Lester Glenn Auto Group (501-1000 employees employees)

Pros

  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings

Cons

  • Adding additional platforms to their feeds

Most Important Features

  • Alerts for new reviews and surveys
  • Ability to respond across multiple platforms at once
  • Ability to add additional users to receive alerts

Return on Investment

  • It's allowed us to save customers based on feedback received
  • Allowed us to revamp and refocus our online reputation management process to enhance customer experiences

Other Software Used

Dealer.com, Cobalt

Reputation will save you time managing your online reputation

Incentivized
Crista HatfieldView profile
Director of Marketing and Business Development in Marketing at Hatfield Buick GMC (11-50 employees employees)

Pros

  • Allows you to respond to surveys and reviews from one place without having to log into different sites
  • Sends you notifications each time there is a new survey or review
  • Saves time in monitoring and responding to reviews
  • Provides reports to view overall reputation online

Cons

  • I wish you could respond to Yelp reviews on Reputation but I understand it's Yelp that won't let them integrate

Most Important Features

  • Monitoring reputation online
  • Responding to reviews and surveys
  • Sending surveys automatically after purchase

Return on Investment

  • Allows us to keep up to date with our online reputation
  • Allows us to respond to customer concerns or compliments quicker
  • Saves employee time in being able to respond easier

Repuation.com deserves strong consideration

Incentivized
Verified User
Employee in Marketing (5001-10,000 employees employees)

Pros

  • Survey customers
  • Report customization
  • Solicit reviews

Cons

  • Report customization could have increased customizations
  • Surveys could have increased customizations for skip and display pathing
  • Social media management wasn't great when we last tried it (perhaps it's improved)

Most Important Features

  • Customization
  • Scalability
  • Ease of use

Return on Investment

  • Improved operational insights to drive decisions
  • Respond to reviews quickly
  • Solicit reviews

Alternatives Considered

Qualtrics CoreXM, Birdeye, Astute Social and Podium

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