Low latency, Highly Secure, Improves our ROI by Being Able to Deliver a Higher Level of Technical Support
Use Cases and Deployment Scope
RemoteView helped me in my day-to-day responsibilities at work by allowing me to quickly remotely manage, view, and control another user's device, regardless of where the end user is. This is extremely helpful when we are troubleshooting any errors or enrollment errors with any OS, but specifically when we support our customers with ChromeOS enrollment questions.
Pros
- Smoother control/access
- Ability to control smartphones, tablets, laptops, desktops
- Works with multiple browser options (Chrome, Firefox, Edge, Safari)
Cons
- Latency is much better than previous versions of RemoteView, but could always use some improvements
Most Important Features
- Privacy controls (screen lock/hiding the screen, user access)
- Lower latency compared to old versions
- Ability to view, manage and control devices that we don't have physical access to
Return on Investment
- Allows us to support our customers/users who are not physically on-site
- Increases our ability to support customers, regardless of where they are
- Customer satisfaction is greatly improved due to quality of support delivered
Alternatives Considered
TeamViewer
