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Regpack

Score5 out of 10

7 Reviews and Ratings

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What is Regpack?

Regpack is an event registration solution built around implementing workflow automation to automate the registration process.

Categories & Use Cases

Reviews

What users are saying about Regpack.
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Regpacks not for sports management

Incentivized
Jess AndersonView profile
President/ Registar in Professional Services at Countryside Jr. Cougars (201-500 employees employees)

Use Cases and Deployment Scope

Regpack was used for online registration purposes for youth sports. It worked really well for what it was used for, it served its purpose to allow for e-signing and uploading of documents, i.e. birth certificates, photos. The only issue was returning participants - it would not prompt users to update their team which would leave them in the wrong age group and the registrar had to manually change.

Pros

  • e-sign
  • uploads
  • user friendly
  • registration

Cons

  • forcing updates
  • prompting for correct information
  • verifying

Most Important Features

  • Registration
  • esigning
  • uploads

Return on Investment

  • reporting
  • registration
  • uploads

RegPack: A Quality Product and Amazing Customer Service!

Arrienne TylerView profile
Program Manager, Europe at Austral Education Group (51-200 employees employees)

Pros

  • Set and forget payment plans, meaning less human intervention resulting in a reduction of errors.
  • Collection of vital information on our clients, adding to their enjoyment while they are with us
  • Creating professional and attractive registration pages, meaning that from the very first interaction with us, our clients get a sense of our seriousness and dedication to their experience.

Cons

  • We work in a very niche market, and so have some very nice needs, especially in reporting. We are currently working with RegPack's development team to find a solution to this.

Return on Investment

  • Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found.

Alternatives Considered

RegOnline by Cvent (Discontinued)

Other Software Used

Salesforce CMS, QuickBooks Desktop Pro, Google Drive

A worthy program for saving time and labor costs

Incentivized
Cheryl Holkan
Museum Experience Director in Marketing at Aerospace Museum of California (1-10 employees employees)

Pros

  • Provides e-signature
  • Provides terms and conditions.
  • Easily add multiple sessions with time, date and required paperwork.

Cons

  • I've had trouble with the payment portal.
  • I wish there was an easier way to add graphics.
  • I wish there was a way to show all of the catalogs without registration; if there is I cannot find it.

Return on Investment

  • It saves time and therefore reduces labor costs.
  • Some users find it confusing so that takes a bit of time away from staff.
  • It would be helpful to run the payments through the processor of our choice, i.e. Square.

Usability

Other Software Used

monday.com

We use Regpack for Summer Camp Registration

Incentivized
Judson MillarView profile
Owner at Stone Mountain Adventures (11-50 employees employees)

Pros

  • E-mail Communication
  • Billing
  • Registration

Cons

  • Customer service is slow and there is no way to speak to a human.
  • There are small problems with the system that developers never seem to fix.

Return on Investment

  • None positive or negative

Other Software Used

HubSpot

Regpack is AWESOME!!

Verified User
Account Manager (51-200 employees employees)

Pros

  • Reports - we are able to pull so many reports on any information in the system. Anytime someone asks for data we are able to pull it from the system.
  • Registration - this was our first year using the system and there were bumps but once we all got used to the system it was easy for users and the information will save year to year saving our families time.
  • Payment - all users are automatically signed up for a payment plan ensuring that no one shows up to camp without having paid their full balance. This also means there is less administrative time used to track payments.

Cons

  • Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
  • Payment Method - users can’t change their payment methods on their own.

Return on Investment

  • Time - the staff time has been cut down significantly.

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