#1 most frequent
United States of America
25.0%537 installations of 2,146
What is Redmine?
Redmine is a project management web application written using the Ruby on Rails framework. It is cross-platform and cross-database, and free to download and use as an open source project available on the GNU 2.0 license.
Categories & Use Cases
Videos
Top Performing Features
Email integration
Email integration allows work requests to be made directly from email.
Category average: 8.4
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9.1
Budget and Expense Management
Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.
Category average: 8.6
Areas for Improvement
Support for Agile Methodology
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
Category average: 8.1
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 8.7
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 8
Who Buys & Uses Redmine
#2 most frequent
Japan
12.0%258 installations of 2,146
#3 most frequent
France
11.3%242 installations of 2,146
Redmine review.
Use Cases and Deployment Scope
We use Redmine to issue support tickets, track the time required to complete tasks, and resolve problems. It is also used as a knowledge base, in case the same or similar situation arises again, and to store configurations for later use. It is highly configurable and extremely easy to use, logical, and well-organized.
Pros
- Easy configurable.
- Logical
- Well laid out.
- Fast
Cons
- The UI could be nicer.
- There could be more graphical interfaces to choose from.
- I can't really find any more downsides.
Return on Investment
- It's free - so, that's always good.
- The learning curve is not steep.
- Easy to adapt to our needs.
Usability
Alternatives Considered
SysAid and Atlassian Jira
Other Software Used
Atlassian Jira, Microsoft 365 Business Premium, Microsoft Azure
Redmine A Simple Lightweight Project Management and Task Tracking Solution
Use Cases and Deployment Scope
Redmine is a project management and task tracking tool used by the external vendor that my company has made a partnership with it. I mainly used Redmine to review the project progress and the issues from the client raised to the third party software vendor and liaised between our partner and the customer for the issue escalation, first level technical support, follow-up for the second and third level support from the partner vendor and finally informed back to the end-user customer.
Pros
- Redmine is features rich for the task tracking requirements.
- Easy manageable for the project progress and over project management.
- Can be used like Support portal for the issue raising and ticket system.
Cons
- Improve user-interface for better user experience.
- Enable notifying the originator if the ticket or issue has been followed up for completion.
- Mobile Application support in the future.
Return on Investment
- Redmine is an easy-to-use for lightweight project management and task tracking solution.
- Enable a collaboration tool for the internal and external organization and information visibility for the project progress monitoring.
- Each user access rights can be managed upon per project easily.
Alternatives Considered
Jira Software
Other Software Used
TeamViewer, SAP Business One, SAP Business Technology Platform
Redmine: an integrated project management tool
Pros
- It includes an internal Wiki to explain step by step how to do what we need.
- A very complete project management and team collaboration platform.
- Allows everyone to see all projects and tasks - no assigning to certain people.
Cons
- Some of the dashboard features are tough to figure out.
- Lacks an overview project main indicators dashboard.
- It takes some training time to become an expert on using it.
Return on Investment
- It requires some effort for configuration and training, but it's very useful after some short period.
- Redmine does need a lot of data entry, but it's fairly easy to do.
Alternatives Considered
Microsoft Project Server and Jira Service Desk
Other Software Used
Google Drive, Slack, ownCloud
Usability
Basic lightweight project management and issue tracking tool for non-agile projects
Pros
- Basic, lightweight project management tool with issue tracking, wiki, Gantt charts, calendars, and document/file storage, etc.
- Flexible hosting options. You can host it yourself on your own web server for free or pay to have it hosted as a software-as-a-service.
Cons
- The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
- It's not particularly designed to support agile-based project management methodologies such as Scrum.
Return on Investment
- Redmine was a great improvement over using email and shared spreadsheets to manage bug/issue tracking for our software projects. It made it easy for anyone to look up the status of various issues and track the project's progress.
- It's been a critical tool for team collaboration and issue tracking on a project with remotely located team members.
Alternatives Considered
JIRA Software and Basecamp
Other Software Used
TeamViewer, Apache Subversion, Slack
Simple, Succinct, and Agile Project Management Tool
Pros
- Easy to upgrade and or change to your own particular use-cases.
- Straightforward set-up and easy to create custom fields and workflows.
- Communication between multiple teams.
- Track multiple sprints through their chart views.
- Keep a historical record of changes done to instances.
Cons
- More flexibility for when fields are mandatory by type of user.
- Create drag and drop updates in the list views for easy re-ordering of to-do-lists.
- More ready-made analytics on time spent.
Return on Investment
- Customers receive updates on all progress made for their issues -- this results in an informed customer who is being given transparency on all steps of our process.
- Customers have responded well from being able to not have to track down emails and instead come to a central place for requests.
Alternatives Considered
Basecamp
Other Software Used
Slack, Pingdom, Twilio SendGrid Email API
