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Redmine

Score6.4 out of 10

41 Reviews and Ratings

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What is Redmine?

Redmine is a project management web application written using the Ruby on Rails framework. It is cross-platform and cross-database, and free to download and use as an open source project available on the GNU 2.0 license.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Redmine has to offer, as determined by TrustRadius' reviewers.
Based on 41 ratings of Redmine's features
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Top Performing Features

  • Email integration

    Email integration allows work requests to be made directly from email.

    Category average: 8.3

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9.1

  • Budget and Expense Management

    Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

    Category average: 8.5

Areas for Improvement

  • Support for Agile Methodology

    Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

    Category average: 8.1

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 8.6

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8

Reviews

What users are saying about Redmine.
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Redmine review.

Incentivized
Verified User
Partner (201-500 employees employees)

Use Cases and Deployment Scope

We use Redmine to issue support tickets, track the time required to complete tasks, and resolve problems. It is also used as a knowledge base, in case the same or similar situation arises again, and to store configurations for later use. It is highly configurable and extremely easy to use, logical, and well-organized.

Pros

  • Easy configurable.
  • Logical
  • Well laid out.
  • Fast

Cons

  • The UI could be nicer.
  • There could be more graphical interfaces to choose from.
  • I can't really find any more downsides.

Return on Investment

  • It's free - so, that's always good.
  • The learning curve is not steep.
  • Easy to adapt to our needs.

Usability

Alternatives Considered

SysAid and Atlassian Jira

Other Software Used

Atlassian Jira, Microsoft 365 Business Premium, Microsoft Azure

Redmine A Simple Lightweight Project Management and Task Tracking Solution

Incentivized
Ye Yint MoeView profile
Functional Consultant in Product Management at Vanguard Business Solution & Consulting (51-200 employees employees)

Use Cases and Deployment Scope

Redmine is a project management and task tracking tool used by the external vendor that my company has made a partnership with it. I mainly used Redmine to review the project progress and the issues from the client raised to the third party software vendor and liaised between our partner and the customer for the issue escalation, first level technical support, follow-up for the second and third level support from the partner vendor and finally informed back to the end-user customer.

Pros

  • Redmine is features rich for the task tracking requirements.
  • Easy manageable for the project progress and over project management.
  • Can be used like Support portal for the issue raising and ticket system.

Cons

  • Improve user-interface for better user experience.
  • Enable notifying the originator if the ticket or issue has been followed up for completion.
  • Mobile Application support in the future.

Return on Investment

  • Redmine is an easy-to-use for lightweight project management and task tracking solution.
  • Enable a collaboration tool for the internal and external organization and information visibility for the project progress monitoring.
  • Each user access rights can be managed upon per project easily.

Alternatives Considered

Jira Software

Other Software Used

TeamViewer, SAP Business One, SAP Business Technology Platform

Redmine: an integrated project management tool

Incentivized
João AlmeidaView profile
Researcher in Engineering at Instituto de Telecomunicações (501-1000 employees employees)

Pros

  • It includes an internal Wiki to explain step by step how to do what we need.
  • A very complete project management and team collaboration platform.
  • Allows everyone to see all projects and tasks - no assigning to certain people.

Cons

  • Some of the dashboard features are tough to figure out.
  • Lacks an overview project main indicators dashboard.
  • It takes some training time to become an expert on using it.

Return on Investment

  • It requires some effort for configuration and training, but it's very useful after some short period.
  • Redmine does need a lot of data entry, but it's fairly easy to do.

Alternatives Considered

Microsoft Project Server and Jira Service Desk

Other Software Used

Google Drive, Slack, ownCloud

Usability

Basic lightweight project management and issue tracking tool for non-agile projects

Incentivized
Richard DaviesView profile
Senior Web Application Developer in Information Technology at City of Portland (5001-10,000 employees employees)

Pros

  • Basic, lightweight project management tool with issue tracking, wiki, Gantt charts, calendars, and document/file storage, etc.
  • Flexible hosting options. You can host it yourself on your own web server for free or pay to have it hosted as a software-as-a-service.

Cons

  • The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
  • It's not particularly designed to support agile-based project management methodologies such as Scrum.

Return on Investment

  • Redmine was a great improvement over using email and shared spreadsheets to manage bug/issue tracking for our software projects. It made it easy for anyone to look up the status of various issues and track the project's progress.
  • It's been a critical tool for team collaboration and issue tracking on a project with remotely located team members.

Alternatives Considered

JIRA Software and Basecamp

Other Software Used

TeamViewer, Apache Subversion, Slack

Simple, Succinct, and Agile Project Management Tool

Incentivized
Ashley LeeView profile
Project Manager for Software Development in Engineering at CTI Solutions Inc (11-50 employees employees)

Pros

  • Easy to upgrade and or change to your own particular use-cases.
  • Straightforward set-up and easy to create custom fields and workflows.
  • Communication between multiple teams.
  • Track multiple sprints through their chart views.
  • Keep a historical record of changes done to instances.

Cons

  • More flexibility for when fields are mandatory by type of user.
  • Create drag and drop updates in the list views for easy re-ordering of to-do-lists.
  • More ready-made analytics on time spent.

Return on Investment

  • Customers receive updates on all progress made for their issues -- this results in an informed customer who is being given transparency on all steps of our process.
  • Customers have responded well from being able to not have to track down emails and instead come to a central place for requests.

Alternatives Considered

Basecamp

Other Software Used

Slack, Pingdom, Twilio SendGrid Email API

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