Raiseaticket Reviews and Ratings

Use Cases and Deployment Scope

As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.

Likelihood to Recommend

Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support.

It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback.

Sometimes customization can be trickier as the userbase grows over time.

Use Cases and Deployment Scope

We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets by selecting the correct subject and category in a moment through this tool. Now our support agents don't need separate emails to access the issues or tickets. Here every agent with different roles can access their assigned tickets according to category and reply to them front the same platform. We also use this tool for our internal support where our team can raise tickets on any bugs, or technical issues and they don't need to find higher authority email addresses or usernames. Here this tool helps to connect with the perfect team for resolution. It helped our internal system and our end-users as well. Here we can respond to our user's problems through our available agents without any down hours.

Likelihood to Recommend

Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.

Use Cases and Deployment Scope

We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the company, along with pitching it to our clients. The system is extremely flexible and can satisfy all our demands and more. The interface is extremely easy to use but holds all the necessary info you need ready to view on-screen.

Likelihood to Recommend

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.