#1 most frequent
United States of America
87.5%7 installations of 8
What is Rackspace Email?
Rackspace Email presents what the vendor describes as a reliable, cost-effective solution for small business email hosting. Hosting services start at 25GB, and services include email migration, spam and virus protection built-in, an upgrade to include archiving, and 24x7x365 support.
Categories & Use Cases
Who Buys & Uses Rackspace Email
#2 most frequent
Canada
12.5%1 installation of 8
Rackspace Review
Use Cases and Deployment Scope
Rackspace Cloud Hosting is utilized by our entire company to host our email needs. Especially with the number of remote workers we have, it was important to have an email provider that could be used equally in a controlled environment, such as the office, and by those remote workers scattered throughout the United States. This program does that and more, providing easy integration with email applications such as Outlook, while still having an in-browser login portal for workers that prefer to go that route.
Pros
- Excellent customer service - Their support teams respond quickly.
- Simplified migration services, limiting downtime.
- Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
Cons
- Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
- Login speed - It takes a bit longer than what most users would like to login to the admin panel.
- Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.
Return on Investment
- Savings - Switching to Rackspace provided instant savings, with our average bill being $100 cheaper.
- Time - The simplicity of the admin tools make it easier for me to perform actions and move on to my next steps, instead of wasting time attempting to figure things out.
- Security - We know they take our hosting security very seriously and provide tools to ensure our emails remain secure.
Other Software Used
HubSpot, NetSuite, GoDaddy
Rackspace Email Hosting
Use Cases and Deployment Scope
Rackspace offers a wide array of cloud-based hosting services. We are currently just using Rackspace for email hosting. We use their email service for the whole business. We use Rackspace for email hosting because it is very flexible to run on Outlook, Apple Mail, etc., and can be accessed via a webmail URL. We use a SaaS company for our website currently, so with our email system being independent of that, we don’t have to worry about disruptions if we ever change providers.
Pros
- Racksapce is quick and helpful when contacted for support.
- Rackspace is easy to set up and run on various email clients.
- The service is affordable and compares well with any similar services.
- It has a nice admin panel which is easy to follow and understand.
Cons
- No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
Return on Investment
- We have had little disruption with our emails. I can think of only one problem in the last three years.