I work for a healthcare company in the Greater Twin Cities. I have been using Quickbase for 2 years in our Provider relations. Quickbase has been our one stop shop for provider data. I have been able to work with Quickbase developers and learn a lot of technical skills. I have been able to complete 2 certifications. I really enjoy the Empower work shops.
Pros
relate data to different tables
notifications
user friendly
Cons
training on notifications
training on pipelines
beta reports not that useful
Likelihood to Recommend
Tracking, project management, CLM tool, process flows are all suited for Quickbase. We use all these functions in some way or form. For providers data, networks, campaigns, terminations, contacts, renewals, and projects.
VU
Verified User
Employee in Professional Services (Insurance company, 1001-5000 employees)
Prior to using Quickbase, we were using a lot of Microsoft products (Excel, Outlook, Sharepoint, Project) to help manage our resource, business and project requests for our contract. While those products were sufficient, they were not efficient. Once we moved the major part of our contract into Quickbase, we have been able to link them together to track data better, create better reports at all levels, set reminders and notifications for teams and validate all requirements in one place rather than moving between systems and only having a partial picture at any given time.
Cons
Being able to build an app and change it on the fly is great but if there is a suggestion for Quickbase as a whole, it has to go into the queue for development just like all other software companies which sometimes can lead to a delay in efficient functionality, unless you find a workaround.
There are a lot of integrations that Quickbase has already created for pipelines but there are so many more that would be useful (top of mind would be links into shipping company programs to do real time data pulls for tracking packages).
Pros
Being able create apps that are tailored directly to your own use cases is huge. Quickbase gives you the flexibility and the tools to be able to create, link data and report on data in a ton of different ways for every level of user.
I love the Quickbase has the ability to create roles for users which allows administrators the ability to show/hide data down to the field level to make sure that only groups who have the need to know, have the ability to see.
Reporting is one other area that Quickbase truly shines. There are many different types of reports that a user can create themselves or have created for them that can be filtered, sorted or grouped depending on requirements. Quickbase also has the ability to display those reports on dashboards or homepages and send reports via e-mail as notifications, reminders or subscriptions.
Likelihood to Recommend
I have not found a use case yet where Quickbase would not be a viable option. It is well suited to any scenario or business that could benefit from faster assignments, improved productivity, centralized data, improved utilization of assets or workflow automation. With its ability to lock down fields based on roles, there isn't a concern of users accessing data they should not be privy too (like financial data).
I use Quickbase to replace old disparate processes. I have developed a variety of applications that have replaced a lot of business processes, and a lot of paper. The scope is whatever the Executives want me to work on. Currently, we are releasing a Timesheet App to our Field workers (over 1,200 union electricians). At which point, it will cut down on payroll processing time, because currently our payroll department has to collate over 100 Excel files.
Cons
Pipelines - still break when you change a field name inside of Quickbase settings, and the search functionality took a hit inside of the new designer.
New Forms - does not have parody with the old forms, but became the default. Biggest things for improvement are, searching for other records inside of a record picker, certain records are not selectable inside of a record picker, the child record report link buttons do not function properly, and you can't print the form.
"Enterprise-only features" - Specifically what they call the "Advanced Security Features" - They have begun releasing items inside of their top plan tier only. Several of these things are just basic things like knowing the field types and other things that I haven't really cared about. However, in several of these "Advanced Security Features" they display it to the realm administrators and say that you can't use it because you don't pay them enough. The setting in this case leads to clutter and confusion for the general user population at any company that doesn't pay for their top plan tier, and that is unacceptable. It also is a huge slap in the face of myself and other beta testers who requested the ability to hide it months ago, and they released it this month behind that paywall.
Mobile App - The mobile app is lacking in capability and needs a lot of work. I was hopeful with the acquisition of FastField, but that hope is fading with these "Enterprise-only features". It seems that they are not going to continue to invest in developing their mobile app, and have parody with their web experience has not occurred since it was released. FastField was going to enable them to take a huge leap in the mobile space, but they seem to just be running it separately.
Pros
Adaptable - You can make changes in a matter of minutes without having to redeploy the code to every machine in the company.
Speed of development - I can get very complex business processes developed and deployed in hours, days, weeks, or months rather than in years.
Likelihood to Recommend
I no longer think that Quickbase is the way of the future. They do not fix major bugs in a timely manner, and are releasing basic functionality behind a paywall. I believe that Enterprise Level Tier should be given certain things, like SLAs on Support and up-time. However, as a low-code no-code platform the majority of the accounts, "builders", and users are not going to be able to justify the cost of an Enterprise Tier Plan, and won't be able to use the features that Quickbase continues to advertise.
VU
Verified User
Engineer in Research & Development (Construction company, 1001-5000 employees)
When we're trying to get info from other departments in order to do our daily work, we tend to use email. But it seems we're constantly replying to those emails asking for more detail needed to complete tasks. This is where we need to pause and ask if there's a better way. The answer is Yes there is. It's Quickbase! With how easy it is to create a tool (with no coding experience) that captures everything you need onto one form with built in rules that prevent users from being able to save and close a form without the info you need, there's no excuse to NOT turn to Quickbase. And for those who keep every email they've ever sent or received, they're in luck. Quickbase can email you with notices of what was put in and actions others took.
Cons
I'd like to see a link on email notices that take you directly into said notice. On an app that only has 1 or 2 email notices firing, there's no issue. However, we have some tools that are so complex that they have about 20 email notices firing at any given time based on the action users take. In this case, if we have to go in to modify a notice, we have to guess or scroll down the long list of notices to see which one we need to customize. It would be great if Quickbase had the URL of said notice somewhere at the footer of that notice so when Administrators click on it, it takes them into the exact notice they need to update.
When filling out or reviewing a lengthy form, I'd like to see the Save & close button, as well as a Save & next option at the bottom of the form rather than having to scroll back up to the top of those forms just to click on those choices.
Pros
Reports
Email Notices
Form rules with minimal coding experience needed
Categorizing types of work
Likelihood to Recommend
Quickbase is well suited for all of the following:
I work with multiple Quickbase applications in my project, and each application has its own business use case; some are under finance, some are unser user issues tracking, and some are in the banking sector.
Cons
Simplifying webhooks.
Optimizing complex formulas so that there should be no errors like "Formula execution took too long".
Pipeline divisions, that is, there should be options like we have three environments: dev, UAT, PROD so that pipeline should have an option that which is for which rather than tags.
Pros
Pipelines, creating updating is soooo easy.
Codepages so that we can convert any complex operations that are not there in Quickbase, but these code pages are add-ons for sure.
Obviously Quickbase formulas which makes the fields flexible.
Likelihood to Recommend
Finance related to keeping track of users or customers on their applications, as well as for billing in restaurants, shopping malls, and groceries.
VU
Verified User
Analyst in Information Technology (Financial Services company, 10,001+ employees)
In my company we use Quickbase to solve many real time problems. We implement different applications using Quickbase to maintain the data and use it in a relevant way. As it is a low code and no-code platform it is easy to use for both user and the admin. We can store and manage the data using different tables and reports. It is very easy way to get different kinds of reports based on the request. Just using few formulas and pipelines we can solve complex problem. Notification is another feature of Quickbase which is helping our company by sending emails and notifications on the time for customers
Pros
maintaining the data and data modeling
Notification sending
data privacy according to our roles
effective reports and charts
Cons
Pipeline errors
Less storage of the tables i.e., 500mb
limitations of functions in a formula
queries are not that much effective
Likelihood to Recommend
As a coding concern this QuickBase platform is the best used tool. Just with few conditions and rules we can write formula and solve complex real time problems. using reports we can create and display required information as requested by the customers. Using notifications we can set the email when it is necessary, Pipelines will trigger as you set the rule. Access can be modified as roles. Records can be sorted and filtered with the conditions.
VU
Verified User
Analyst in Engineering (Computer Software company, 10,001+ employees)
We are using Quickbase throughout the whole organization to simplify and streamline processes by removing the use of Excel spreadsheets and Microsoft Access databases.
Cons
Development work is still needed but not full development
Cost
Pros
Data Entry Form
Customer Support
Data mining
Automation
Likelihood to Recommend
Well suited for data collection.
VU
Verified User
Engineer in Quality Assurance (Machinery company, 1001-5000 employees)
Quickbase is leveraged to to handle process workflows such as work orders and ticketing to Project management tracking. It's used by multiple departments across our organization allowing them to pass information across groups in real time for better collaboration and transparency. It's also used for reporting metrics on how the business is performing in these areas. Everything is in real time and there is no delay or need to schedule reports which enables decisions to be made in real time as well
Cons
Governance support for large organizations
Non transparent pricing (business and enterprise accounts)
Lack of use reports (getting reports on how much of your contract you've used)
Pros
Supporting a "builder" community and resources available for training
Continually improving their platform to deliver more for their customers
Likelihood to Recommend
We have people that schedule customer visits from the office and then field employees that go out and complete those visits. Quickbase has allowed the people in the office to see where jobs are located, the tasks associated with those visits and then assign them to field employees. For the field employees, they can use their tablets, phones or their computers to see their work orders, take pictures of work completed and update the information on that work order and its all done in real time. This has been critical to allowing us to know what's happening in the field and if a customer calls wanting information, we have it available in the office as soon as the field tech saves the record. Area's its not worked well is when its implemented to solve complex mathematical reporting for finances or other complex numbers where the numbers involved are vast. It can complete this with the right builder but it becomes very complex and would need someone well versed in Quickbase to maintain an application like this.
VU
Verified User
Manager in Professional Services (Utilities company, 1001-5000 employees)
