QuestionPro Professional, Scientific, and Technical Services Reviews & Insights

Score10 out of 10

21 Reviews and Ratings

Community insights

TrustRadius Insights for QuestionPro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive and Easy-to-Use Analytics: Reviewers have consistently praised QuestionPro's analytics features, with many stating that they found them to be comprehensive and easy to use. This allows users to convert survey responses into graphs and easily digestible reports.

Mobile-Friendly Design: Several reviewers mentioned that QuestionPro's adaptability to mobile devices was a major advantage. This is particularly important for students who access surveys through their mobile devices, making it convenient and accessible for a wide range of users.

Simultaneous Data Access for Collaboration: The ability for multiple users to access data simultaneously has been highlighted as a major advantage by several reviewers. This feature increases efficiency and enables seamless collaboration among team members during the survey analysis process.

QuestionPro Reviews

3 Reviews

Professional, Scientific, and Technical ServicesManagement Consulting1Market Research1Research1

Academic Institute using QuestionPro principally for reviewing academic programmes, support and services.

Rating: 9 out of 10

March 11, 2014

Use Cases and Deployment Scope

QuestionPro is being used principally to compile surveys for review of academic programmes and academic support.

Pros

We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
We kept it because it continued to grow with additional features that we found useful.
Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.

Cons

I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.

Likelihood to Recommend

QuestionPro is very suited to our needs (administration), however another system has been suggested within our Institute for managing randomisation of questions and multiple language support and other features which are more appropriate for academic research, this other system is missing some of the features we need for administration however.

Verified User

Employee in Information Technology (Research company, 51-200 employees)

Vetted Review

7 years of experience

QuestionPro review -- good, but there are a lot of similar products available

Rating: 7 out of 10

March 10, 2014

Use Cases and Deployment Scope

We use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.

Pros

Very easy to use
Doesn't take much experience to master -- user friendly out of the box
Visually appealing, looks good
A fair amount of customization possible

Cons

Doesn't allow for the level of customization required for a lot of projects
Can be a little too simple, not complex enough
Can tend to be a little buggy at times -- new features need to be more thoroughly vetted

Likelihood to Recommend

I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.

Verified User

Manager in Research & Development (Market Research company, 201-500 employees)

Vetted Review

3 years of experience

a 12-month user's insight

Rating: 5 out of 10

February 26, 2014

Use Cases and Deployment Scope

At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff). It allows us to have standardized results that we can draw insights from.

Pros

Data exports are very customizable. With a little tech savvy, we could change the data output easily.
Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.

Cons

User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome

Likelihood to Recommend

The only other survey tool I know of is Survey Monkey so I have no selection process input. I'd much prefer to be able to build my survey locally on my desktop and upload it. I feel my time is spent 60% building the survey and 40% waiting for load times during my changes.

Forrest Ching

Consulting Analyst at Pointmarc (Management Consulting, 51-200 employees)

Vetted Review

1 year of experience

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