QuestionPro Educational Services Reviews & Insights

Score10 out of 10

21 Reviews and Ratings

Community insights

TrustRadius Insights for QuestionPro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive and Easy-to-Use Analytics: Reviewers have consistently praised QuestionPro's analytics features, with many stating that they found them to be comprehensive and easy to use. This allows users to convert survey responses into graphs and easily digestible reports.

Mobile-Friendly Design: Several reviewers mentioned that QuestionPro's adaptability to mobile devices was a major advantage. This is particularly important for students who access surveys through their mobile devices, making it convenient and accessible for a wide range of users.

Simultaneous Data Access for Collaboration: The ability for multiple users to access data simultaneously has been highlighted as a major advantage by several reviewers. This feature increases efficiency and enables seamless collaboration among team members during the survey analysis process.

QuestionPro Reviews

5 Reviews

Educational ServicesHigher Education5

QuestionPro - a great option

Rating: 10 out of 10

Incentivized

July 15, 2024

Use Cases and Deployment Scope

We use QuestionPro for all our survey needs. This is surveys big and small - and official and unofficial, internal and external. Before QuestionPro, we had individual subscriptions to various survey tools. QuestionPro allow our organization to have one enterprise solution. This allowed for sharing and collaboration. We also don't lose information when folks move on or change roles.

Pros

Easy of use
Many features
Great analytics
Internal Organization/Teams

Cons

Complexity
Lots of features

Likelihood to Recommend

This is great for all surveys.
If someone wants to collect information, especially if that information will be recorded and collected again - such as on an annual basis - i'd recommend QuestionPro as the solution. This could be collecting information on opinions, academic research, student surveys, or even collecting lunch orders!
Where this solution is less appropriate is for collecting information over time that needs to be interacted with such as applications or scholarships. but QuestionPro can be used for that as well!

Josh Koller

Director of Assessment at TBR (Higher Education, 51-200 employees)

Vetted Review

3 years of experience

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No Question, This Meets Our Pros’ Needs

Rating: 7 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

QuestionPro is used by the Student Life Office at our institution. We use it to gather feedback about residence life, staff members, and events. QuestionPro enables us to gather and analyse data in the same place, and it empowers us to make informed, data-driven decisions moving forward. The ability to create surveys in a user-friendly and mobile-adapting software allows our team to engage college students effectively.

Pros

Question Pro offers comprehensive analytics features. Responses are easily transmitted into graphs and easy-to-digest reports.
QuestionPro adapts to mobile use incredibly well. Although we create surveys on computer screens, most students access it through a mobile device.
QuestionPro permits multiple users to access data while the survey is active and simultaneously with one another. Because we have multiple users interacting with the same data, this feature increases our efficiency.

Cons

QuestionPro’s interface is somewhat outdated and visually unappealing. While I appreciate the prioritization of functionality, I would like to see more energy devoted to aesthetics.
QuestionPro runs somewhat slowly. There is a definite lag switching between tabs and applying filters that can be annoying in a fast-paced environment.
QuestionPro creates effective data graphs and charts, but it lacks presentation capabilities that could benefit smaller organizations without presentation templates.

Likelihood to Recommend

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.

Alicia Meyer

Resident Director at Southwest Baptist University (Higher Education, 201-500 employees)

Vetted Review

3 years of experience

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Feature-packed & Attractively Priced

Rating: 10 out of 10

Incentivized

March 6, 2019

Use Cases and Deployment Scope

We use QuestionPro at the campuses of The University of Tennessee across the state. We use it to collect research data and internal administrative information. We launch around 1,200 surveys per month and our team supports survey design and deployment. We then help with the statistical analysis of the survey responses.

Pros

Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
It has a very nice combination of great power and ease of use.
The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.

Cons

We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.

Likelihood to Recommend

Its extensive list of survey features make it appropriate for nearly any type of survey, even those complex 360-degree performance reviews that other companies charge a lot more for.

Robert Muenchen

Manager, Research Computing Support in Information Technology at University of Tennessee (Higher Education, 1001-5000 employees)

Vetted Review

1 year of experience

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QuestionPro powerful product hindered by awful user interface

Rating: 1 out of 10

Incentivized

February 22, 2016

Use Cases and Deployment Scope

My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.

Pros

Once you have designed a survey it is easy to send out to respondents and administer.
QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
QuestionPro generates basic charts that are decent for visual inspection of results of survey.
Earlier versions of the user interface were intuitive and easy to use.

Cons

The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
Customer support is not very helpful.
Results of survey are not exported in a way that is easy to translate into R data frame.

Likelihood to Recommend

If you have a high tolerance for a non-intuitive user interface, are willing to invest the time to understand how to write and edit surveys, and do not work with a team of people who all need to master the software, it might work ok.

Donald Sull

Senior Lecturer in Research & Development at MIT Sloan School of Management (Higher Education, 5001-10,000 employees)

Vetted Review

4 years of experience

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The Pros of QuestionPro

Rating: 9 out of 10

March 5, 2014

Use Cases and Deployment Scope

Working at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.

Pros

Multiple question formats, allows the user to gather better information.
Detailed descriptive analysis.
Creating logic steps is easily done

Cons

Additional analysis methods to compare individual questions
Some occasional bug errors

Likelihood to Recommend

For QuestionPro to be most effective the research study needs to be valid with survey data. Also if a survey relies on someone not using the internet, then QuestionPro should not be used.

John Baumgardner

Graduate Research Assistant in Research & Development at South Dakota State University (Higher Education, 1001-5000 employees)

Vetted Review

4 years of experience

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Feature-packed & Attractively Priced

Rating: 10 out of 10

Incentivized

March 6, 2019

Use Cases and Deployment Scope

Pros

Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
It has a very nice combination of great power and ease of use.
The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.

Cons

We have tracked each feature that we've used and so far it's 178 of them. We have sent them a list of things to improve one of these was about randomizing the order questions to each participant to prevent order-based bias. They do this, but we have a case where we need to select a block of questions at random, then select the questions only from within the chosen block. They don't do this yet but they're working on adding it.
Timing how long it takes to answer a question can provide interesting information. QuestionPro does that, but we have one odd situation where we need to prevent a participant from clicking "Next" until they have been forced to look at an image for a specific amount of time. We've requested that feature but given how odd it is, we don't anticipate it being added soon.

Likelihood to Recommend

Its extensive list of survey features make it appropriate for nearly any type of survey, even those complex 360-degree performance reviews that other companies charge a lot more for.

Robert Muenchen

Manager, Research Computing Support in Information Technology at University of Tennessee (Higher Education, 1001-5000 employees)

Vetted Review

1 year of experience

View profile