QuestionPro Reviews & Insights

Score10 out of 10

21 Reviews and Ratings

Community insights

TrustRadius Insights for QuestionPro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive and Easy-to-Use Analytics: Reviewers have consistently praised QuestionPro's analytics features, with many stating that they found them to be comprehensive and easy to use. This allows users to convert survey responses into graphs and easily digestible reports.

Mobile-Friendly Design: Several reviewers mentioned that QuestionPro's adaptability to mobile devices was a major advantage. This is particularly important for students who access surveys through their mobile devices, making it convenient and accessible for a wide range of users.

Simultaneous Data Access for Collaboration: The ability for multiple users to access data simultaneously has been highlighted as a major advantage by several reviewers. This feature increases efficiency and enables seamless collaboration among team members during the survey analysis process.

QuestionPro Reviews

3 Reviews

Enterprises (1,001+ employees)

QuestionPro powerful product hindered by awful user interface

Rating: 1 out of 10

Incentivized

February 22, 2016

Use Cases and Deployment Scope

My research team uses QuestionPro to design and conduct surveys on how well organizations execute their strategy.

Pros

Once you have designed a survey it is easy to send out to respondents and administer.
QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
QuestionPro generates basic charts that are decent for visual inspection of results of survey.
Earlier versions of the user interface were intuitive and easy to use.

Cons

The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
Customer support is not very helpful.
Results of survey are not exported in a way that is easy to translate into R data frame.

Likelihood to Recommend

If you have a high tolerance for a non-intuitive user interface, are willing to invest the time to understand how to write and edit surveys, and do not work with a team of people who all need to master the software, it might work ok.

Donald Sull

Senior Lecturer in Research & Development at MIT Sloan School of Management (Higher Education, 5001-10,000 employees)

Vetted Review

4 years of experience

View profile

The Pros of QuestionPro

Rating: 9 out of 10

March 5, 2014

Use Cases and Deployment Scope

Working at a state university, we have a site license for QuestionPro. Through I am not sure how other departments on campus use QuestionPro, at the Office of Academic Evaluation and Assessment, it is used for multiple student and faculty surveys. The main survey that QuestionPro is used for is the Institutional Globalization Report (IGR). This survey is given to graduating seniors in order to see how the university improved their knowledge and attitudes on multiple items.

Pros

Multiple question formats, allows the user to gather better information.
Detailed descriptive analysis.
Creating logic steps is easily done

Cons

Additional analysis methods to compare individual questions
Some occasional bug errors

Likelihood to Recommend

For QuestionPro to be most effective the research study needs to be valid with survey data. Also if a survey relies on someone not using the internet, then QuestionPro should not be used.

John Baumgardner

Graduate Research Assistant in Research & Development at South Dakota State University (Higher Education, 1001-5000 employees)

Vetted Review

4 years of experience

QuestionPro hits the mark

Rating: 8 out of 10

October 28, 2013

Pros

User friendly. They have made the survey question interface more user friendly over the years.
Reporting. There are several report formats and outputs available to suit nearly every need.
Customized Link. This is a great feature to create professional looking links.
Advanced Question Types. Most survey/form sites offer basic questions, but QuestonPro offers piping logic, branching, skipping, and more.

Cons

Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.

Likelihood to Recommend

Decide which features you require now and in the future, including CRM integration. Balance your requirements against the cost of similar products. Don't pay for advanced question types and reporting if you only need to create a four question survey on customer service.

Scott Johnson

Sales Operations Manager in Sales at First Advantage (Consumer Goods, 1001-5000 employees)

Vetted Review

5 years of experience