ProProfs Knowledge Base

Score10 out of 10

2 Reviews and Ratings

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is a help authoring tool for creating help documents or web pages, online FAQs, or other knowledge bases.

Categories & Use Cases

Help Authoring

Information Technology Audit Manager in Information Technology at eweb a1professionals (51-200 employees employees)

Pros

It helps in creating an internal knowledge base that employees from different teams can access to find and share information.
Creating a customer support knowledge base is quite simple with this software. The customization and branding options it has have helped in giving the knowledge base a professional and appealing look.
Its conditional content feature allows setting specific conditions that control content visibility. This helps in restricting or allowing access to a page.

Cons

Right now the templates that it provides have the same structure. It would be great if the company could come up with more templates of different styles.
It would be great if the tool’s in-app help widget had some customization options.
The company should come up with a mobile app for ProProfs Knowledge Base software. This will make it easy to get acquainted with the software and its features.

Return on Investment

Improved collaboration among teams.
Inducting new employees has gotten easier.
Eliminated the need to organize formal training sessions for employees.

Other Software Used

ProProfs Chat, Slack, Document Locator

Verified User

Strategist in Product Management (501-1000 employees employees)

Pros

It’s easy to use - We had no idea of how knowledge base tools work. But, given the flexibility and ease of use this tool offers, our customer support team had no hassles in creating a help center for our clients.
Ready Templates - The tool has got some incredibly beautiful templates. They are designed carefully with a proper table of contents and well-defined sections. Getting started was a no-brainer.
Detailed reports - We were surprised by the in-depth reports it provides. They are so detailed and comprehensive. Right from the number of articles created to popular and poorly rated articles, reports have so much to offer.

Cons

The product is good as it is. We don’t feel that any significant changes are needed. But, yes, we would definitely love to see a more advanced version of the product soon.

Return on Investment

ProProfs Knowledge Base helped us achieve customer satisfaction and agent efficiency. No return can be bigger than this. Our customers are satisfied with the help center we have created, and our agents no longer have to spend time and effort in answering repetitive questions.

Alternatives Considered

Helpjuice and Bitrix24

Usability

Other Software Used

Microsoft Teams, Zoom, Citrix Workspace