Proofpoint Security Awareness Training Professional, Scientific, and Technical Services Reviews & Insights

Score10 out of 10

66 Reviews and Ratings

Community insights

TrustRadius Insights for Proofpoint Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

The user reviews provide several valuable recommendations for using Proofpoint or similar software for training in cybersecurity. One recommendation is to take the time to set up good, functional phishing campaigns to effectively improve security posture. Another suggestion is to thoroughly compare other platforms to find better functionality at a similar price point. Lastly, it is recommended to request a trial of the product to assess its suitability for specific requirements and explore all available options before making a purchase decision.

Proofpoint Security Awareness Training Reviews

7 Reviews

Professional, Scientific, and Technical ServicesLaw Practice1Legal Services1Information Technology & Services3Market Research1Photography1

Great Security Awareness option....especially if you're on a tight budget

Rating: 7 out of 10

Incentivized

December 9, 2019

Use Cases and Deployment Scope

We are utilizing the Proofpoint Security Awareness Training across all lines of business at this time. This platform allows us to educate our employees about various IT Security related threats that they are likely to encounter. We also use it for metrics as it relates to education improvement as well as compliance (for Cyber Security Insurance purposes).

Pros

The modules are easy to follow and relatively quick to complete.
The ability to integrate (read) data from our Active Directory really helps to import user lists into the program.
Good variety of domains to select from for URLs inside of simulated Phishing emails.

Cons

The lowest tier of Education modules is somewhat sparse. More modules are available if you select a higher one.
The initial setup can be a bit time-consuming to get the user lists to configure/imported (based on OU).
The initial setup can be a bit time-consuming to get the user lists to configure/imported (based on OU).

Likelihood to Recommend

The Proofpoint Security Awareness Training is an ideal solution for companies trying to improve user education related to IT Security related topics. The modules are pretty easy to understand; even non-technical people can follow along without much difficulty. Depending on how your Active Directory environment is laid out (specifically your OU structure), it can be difficult to get only specific users imported. I think this is an ideal solution for a first-time Security Awareness training platform implementation. Once your users get educated on the initial rounds, you may want to increase the Tier level or inquire about alternatives.

Verified User

Analyst in Information Technology (Information Technology and Services company, 1001-5000 employees)

Vetted Review

1 year of experience

Happy with Proofpoint!

Rating: 9 out of 10

Incentivized

September 25, 2019

Use Cases and Deployment Scope

Proofpoint Security was used by our organization for about a year. It was used to deliver security training to the entire organization. It addressed the need for training in the area of cybersecurity.

Pros

The Administrator interface was easy to use. It's important for users to be able to create training fast, efficiently and professionally.
The content was timely and relevant. Our employees really enjoyed the training!
The reporting function was easy to use.

Cons

At the time that I used the system, there wasn't an easy way to create sequential learning. It appeared more complicated than I expected.
To add users to a campaign you had to push the due date out. If only someone could figure out how to solve this!

Likelihood to Recommend

Proofpoint Security is well suited for companies looking to upskill their employees in the area of cybersecurity. They really do a good job to make it fun, easy and a challenge.

Dianna Moses

Sr Training Specialist in Human Resources at Logicalis (Information Technology and Services, 1001-5000 employees)

Vetted Review

1 year of experience

Better To Invest in Proofpoint than Paying Hackers for Encryption

Rating: 10 out of 10

Incentivized

September 20, 2019

Use Cases and Deployment Scope

We use Proofpoint Security Awareness for the whole organization to build a better overall knowledge about security and handling technology risks. In addition to that we use the the feature to create our own custom questions to improve the knowledge of our internal business transactions.

Pros

Proofpoint Awareness Training brings a lot of ready to go modules for improving security knowledge.
Proofpoint Awareness Training modules are playful and fun.
It is possible to make your own questions and test modules.

Cons

It would be easier for our administrators if they could upload a bulk of their own questions via CSV or something like that.
Own Questions with multiple answer possibilites would be nice.

Likelihood to Recommend

It is well suited for every company that is working with information technology.

Verified User

Professional in Information Technology (Information Technology and Services company, 11-50 employees)

Vetted Review

1 year of experience

Proofpoint - proves worthy and up to the point!

Rating: 7 out of 10

Incentivized

September 19, 2019

Use Cases and Deployment Scope

Our company uses the Proofpoint platform to invite our employees to pass GDPR certification. The records are stored in our system, as well as we use the system to send the invitations/reminders.

Pros

Good support (from Mr. Kurt Werner)
Polite communication
Good price

Cons

Bulk management of users is very complicated and unclear
The overall systems are lacking integrated instructions

Likelihood to Recommend

Well suited for mass-invitations (e.g. global company trainings)

Mykolas Lekavicius

Pharmacovigilance and compliance analyst at SERMO (WorldOne) (Market Research, 201-500 employees)

Vetted Review

1 year of experience

We are happy with PSAT and would buy it again.

Rating: 7 out of 10

Incentivized

September 11, 2019

Use Cases and Deployment Scope

We use PSAT across our whole company. We use the training modules with our LMS solution and the phish campaigns. The phish campaigns have had a positive influence on our users. We have almost 50% of our users using the report phish button in Outlook.

Pros

The report phish Outlook add-in button has had a positive influence on our users. We have many users regularly reporting suspect phish emails.
The templates for the phish campaigns are very up to date, using real life recent phishing attacks. This makes our phishing campaigns much more realistic.
The training modules from PSAT are very effective and useful with our LMS system.

Cons

The Azure Active Directory syncing has shown some weaknesses during upgrades to their system, requiring PSAT product support.
The Report Phish add-in button does not work in Outlook on shared mailboxes and O365 group mailboxes. Our shared mailboxes rank highest on our VAP list.
We would like to see login integration with the rest of the Proofpoint portals.

Likelihood to Recommend

It is well suited for test phishing campaigns. Test phishing campaigns are probably our highest usage of PSAT. Second to the campaigns are the use of the training modules and integrating them with our LMS system.

Verified User

Administrator in Information Technology (Photography company, 1001-5000 employees)

Vetted Review

2 years of experience

Helping our Firm stay smart against phishing threats!

Rating: 9 out of 10

Incentivized

September 10, 2019

Use Cases and Deployment Scope

Proofpoint Security Awareness training is being used to send daily phishing exercises to staff here at our firm. This constantly helps our staff become better prepared against actual phishing emails they receive and helps keep our firm's information secure. It addresses the prevention of online security threats since it familiarizes our staff with the signs of a phishing email. It is used across our whole organization.

Pros

Ability to create personalized phishing emails in addition to the templates.
Good strong tracking abilities in order to see which users clicked and for what campaign.
A large variety of phishing templates and domain names to choose from, so our users never get too familiar with what might be coming!

Cons

The PDF/HTML attachment campaigns have limited ability to be customized. It would be more helpful if we could add phishing links inside the pdf attachments.
The HTML builder for the custom templates seems a bit limited.
Additional types of phishing emails would be a nice addition.

Likelihood to Recommend

This software is well suited for a large employee environment since it can send random emails throughout the day to many users. It might be less appropriate for a smaller employee environment since there are a limited number of templates and domains that are available. It wouldn't be as beneficial if users became too familiar with the fake domain names.

Verified User

Administrator in Information Technology (Legal Services company, 1001-5000 employees)

Vetted Review

2 years of experience

Proofpoint Security Awareness Training - Dangers no longer seem so scary.

Rating: 8 out of 10

Incentivized

September 10, 2019

Use Cases and Deployment Scope

We use Proofpoint Security Awareness Training for our security training and threat protection throughout the whole law firm. It is mandatory training. In the past we had new training sessions every three weeks and this year we are releasing assignments in groups and using SSO. We use the training to help people identify potential threats via email, thumb drives, and outside. We used to raffle off rewards, but this year we are tying it to reviews.

Pros

Training modules are very informative and interactive.
I love their reporting, it makes it easy when management wants reports on who completed them and who hasn't.
The customization on setting up/creating/assigning modules is great.
Threat sim is easy to setup. I love that if people click on a link you can auto-enroll them into a class.

Cons

Training videos. I recently saw a demo for Ninjio and I think video training like this would take Proofpoint Security Training to the next level. It would be nice to have video options. I think video options are good and will keep people's attention. Sometimes reading through the training modules and answering questions can get old and it loses people's interest, so I think adding some video options would keep people's attention and they might learn more.
At first, the new reports system seemed a little intimidating, so I used the legacy one for awhile. I recently starting using the newer reporting system and I love it. If they don't have one already a help section or training video on using the report system would be great.
Adding more new training modules. A lot of them seem very similar and I have gotten feedback that people feel like they are doing the same ones over and over again. This is our third year doing it and it is starting to feel a little stale.

Likelihood to Recommend

The security training modules are very informative and you can learn a lot from them. Some of them feel like they might be too long and I am afraid that people lose interest or get frustrated. I wish at the end of each one (if applicable) that they gave a summary like, "If you are unsure if the email is safe, contact the person via email from a known number, double-check their email address and ask yourself, were you expecting this email?"

Verified User

Technician in Information Technology (Law Practice company, 51-200 employees)

Vetted Review

2 years of experience

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Proofpoint Security Awareness Training - Dangers no longer seem so scary.

Rating: 8 out of 10

Incentivized

September 10, 2019

Use Cases and Deployment Scope

Pros

Training modules are very informative and interactive.
I love their reporting, it makes it easy when management wants reports on who completed them and who hasn't.
The customization on setting up/creating/assigning modules is great.
Threat sim is easy to setup. I love that if people click on a link you can auto-enroll them into a class.

Cons

Training videos. I recently saw a demo for Ninjio and I think video training like this would take Proofpoint Security Training to the next level. It would be nice to have video options. I think video options are good and will keep people's attention. Sometimes reading through the training modules and answering questions can get old and it loses people's interest, so I think adding some video options would keep people's attention and they might learn more.
At first, the new reports system seemed a little intimidating, so I used the legacy one for awhile. I recently starting using the newer reporting system and I love it. If they don't have one already a help section or training video on using the report system would be great.
Adding more new training modules. A lot of them seem very similar and I have gotten feedback that people feel like they are doing the same ones over and over again. This is our third year doing it and it is starting to feel a little stale.

Likelihood to Recommend

Verified User

Technician in Information Technology (Law Practice company, 51-200 employees)

Vetted Review

2 years of experience