ProcessMaker - Best for the Basics and New Users
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
I reviewed ProcessMaker as part of an initiative to find the best fit for a local school. They had an issue with efficiency and spending time on the right tasks. They were spending too much time in trivial things which could be automated, and doing these things on paper, so they were easily spending at least a full day's worth of time doing these things. My role was to come in and find a solution which addresses both their efficiency issues and making sure the process is more refined. They wanted to spend more time working on the relationship with customers and not simply filling out paperwork day after day.
Pros
- User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
- The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
- Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.
Cons
- Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.
Likelihood to Recommend
I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold.
PS
Patrick Stephens
Director Of Communications at The Suzuki School (Education Management, 51-200 employees)
Vetted Review
2 years of experience