TrustRadius Insights for ProcessMaker are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Clean and Easy User Interface: Users have praised the clean and easy-to-understand user interface of the product. Several reviewers stated that it is not overwhelming and provides a smooth experience from the moment you log in.
Drag and Drop Workflow Maker: The drag and drop interface of the workflow maker was highly appreciated by users. Many reviewers mentioned that it allows for easy visualization and implementation of desired elements on the screen, making the process design easier compared to other programs tested.
Easy Accessible for Anyone: Reviewers highlighted that this program is easy to access for anyone, emphasizing its ease of understanding. Some users felt confident using this product as they believed that almost anyone can learn to use it quickly and efficiently, even if there might be some complications along the way.
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ProcessMaker Reviews
5 Reviews
Enterprises (1,001+ employees)
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An amazing BPMN system which helps us to implement our workflow projects. We needed to normalize our business processes. By using Processmaker, we draw our process and related electronic forms easily. And, ProcessMaker provides an easy way to write code to customize the workflow. Great!
Pros
We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.
Cons
The Compatibility with IE Browser. The IE Browser is not compatible with jQuery, and ProcessMaker is based on jQuery, The user who uses IE Browser is somewhat difficult using ProcessMaker normally.
Likelihood to Recommend
Design Flowchart, and Electronic paper easily, I designed the following flow chart about 3 hours, https://i.imgur.com/Tpr8ovO.png and the following form in 1 hour, https://i.imgur.com/GAx5Nvh.png And, this is the first time I am using Processmaker.I can control the workflow by PHP and Javascript code, by trigger and code inside to handle the submit button, etc. It's a simple and powerful BPMN tools better than the others I've used before.
ProcessMaker is a good workflow design platform. ProcessMaker is suitable for building a relatively complex task flow. Through the BPMN2.0 engine allows users to easily through the GUI design and implementation of the task workflow design. Meanwhile, ProcessMaker can be a simple set of task process data deployed in the specified database. The highly open Restful API brings good operability and scalability to software developers. Look forward to this product in the future to have more subsidiary features concentrated in the company or government social community. Overall, I recommend this product.
Pros
Easily controllable task workflow design
Integrated data analysis capabilities
Strong scalability
Cons
Real time communication function base on role relationship or task process group.
We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.
Pros
Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
Design: extremely easy to draw BPMN 2.0-based processes.
Real-time process track: The status of any task can be monitored at any time.
Cons
User's menu: not straightforward, main features difficult to find.
Coding requirements: several important and valuable features require complicated coding.
Likelihood to Recommend
ProcessMaker is:
Suitable for customer-oriented businesses processes.
Convenient for firms with the need to track teams' performance with tailored indicators.
Not adequate for simple processes which require only modeling and graphic design.
We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.
Pros
Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
Identify copy / paste events, including the source system / application being copied from and the target.
Cons
The maturity of the Task Mining dashboard is quite low
The process for managing the invitation tokens to a team is quite challenging
The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.
Likelihood to Recommend
The task mining component is well suited for processes where there are a lot of steps performed in a variety of systems, particularly by a single individual on a team. It also requires a robust activity ID to be able to track an activity. It is not well suited when trying to track a process where the content is in an email.
Verified User
Executive in Information Technology (10,001+ employees)
We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time. ProcessMaker is then used to delivery various reports to the management teams at each of our locations.
Pros
Integrations with other 3rd party apps
Integrations with 3rd party platforms
Report delivery via email
Cons
Cost
Interface
Likelihood to Recommend
In our company we do a lot of pretotyping. During this phase, many changes are made which results in evolving processing and ad-hoc tasks. Tasks that cannot be predefined or standardized are not suitable for ProcessMaker
