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Practice Fusion

Score2.5 out of 10

23 Reviews and Ratings

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What is Practice Fusion?

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Practice Fusion has to offer, as determined by TrustRadius' reviewers.
Based on 23 ratings of Practice Fusion's features
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Top Performing Features

  • Real-time eligibility verification

    The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

    Category average: 6.9

  • Claims management

    This includes claim scrubbing, electronic claim submission, and automated claim tracking.

    Category average: 5.9

  • Coding

    The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

    Category average: 7

Areas for Improvement

  • Customization

    Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.

    Category average: 6.1

  • Specialty-specific workflows

    The software accounts for different workflow options based on discipline or specialty.

    Category average: 6

  • Multi-office / multi-physician capabilities

    The software can manage and coordinate multi-office or multi-physician instances.

    Category average: 7.1

Reviews

What users are saying about Practice Fusion.
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In my experience, refusal to honor legal rights of cancelation within 3 days

Verified User
Partner in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We use Practice Fusion as our primary EMR/EHR to manage patient records, prescribe meds, and schedule patients

Pros

  • Ease of use
  • Easy to learn
  • Affordable cost

Cons

  • No customization on anything
  • In my opinion, Customer Service is lacking
  • Lack of development and improvement -- very static
  • In my experience, goes down often
  • In my experience, does not answer phones, does not respond to open tickets
  • In my experience, refusal to honor cancellation requests within legal right of 3 bus days

Return on Investment

  • PRO -- I know now what I need in an EMR/EHR
  • CONS -- They have overcharged me and it has cost me money
  • CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
  • CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with

Usability

Alternatives Considered

DrChrono

Other Software Used

HubSpot CRM, Gusto, QuickBooks Online

Practice Fusion: low-duty but perfect for the small, non-profit clinic

Incentivized
Elias NashView profile
Medical Student at University of California, Davis - School of Medicine (501-1000 employees employees)

Pros

  • PF provides a very intuitive interface that is very easy to learn, which is especially important in our clinic because as an academic teaching environment we are constantly onboarding new volunteers who need to use this software for the first time and need to learn to do so quickly.
  • PF provides low prices for free or non-profit clinics, which is the main reason why we use it. As a free student-run community clinic, we would otherwise not be able to afford a good EMR.
  • I especially like the interface for the patient schedule, which has a really easy way to record vitals and where the patient is (in the lobby, in a specific room, etc) that I like better than other EMRs I've used.

Cons

  • One of the biggest frustrations is that PF only imports PDFs of lab results, but does nothing to allow manipulation of the numbers within these PDFs. I can pull up lab results but can't look at a graph, for example, of trends in serum sodium or hematocrit.
  • Like EPIC, it would be nice to have an option like scrolling to all the "***"s using F2, which I always try to do on PF until I realize it does not work.
  • I wish PF had more dot phrases to pull in things like lab results, etc., into the note. Since I cannot copy and paste lab results (which are stored in PDF) or blow them in with a dot phrase, I have to manually re-write them, which leaves our notes more vulnerable to human error. If this feature DOES exist, it isn't obvious to me or anyone in our clinic.
  • It would be really nice to hear from PF support to see if we had any unmet needs in the clinic so that they could educate us on how to better use this EMR to support those needs.

Return on Investment

  • PF has made it possible for us to run a clinic on a very low budget by students who are learning and might not quite know what they are doing. I think that PF has been perfect to that end.

Other Software Used

Slack

Practice Fusion: The Key to Fusion Within the Office :P

Incentivized
Melanie HaasView profile
Office Manager in Customer Service at Procurement Leaders (1-10 employees employees)

Pros

  • Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
  • Charting- Very detailed integration for charting.
  • Reporting- We really enjoy the reports we can pull from within the software.

Cons

  • When uploading documents, I wish you could assign multiple documents to the "same settings"- for example, 5 documents uploaded to the same patient and the same doctor.
  • We honestly don't use Practice Fusion to its fullest functionality- we could use the communication and scheduling tools more often.
  • The "view" feature for documents doesn't always work and I'm unsure if this has to do with the document or their side of things- but this would be a great feature if it functioned properly.

Return on Investment

  • Practice Fusion is free for us to use so I believe it has had a positive impact on our ROI.

Alternatives Considered

Chiro8000 and ChiroTouch

Other Software Used

Genbook, ChiroTouch

Practice Fusion - give it a whirl

Incentivized
Lynn Reeves HillView profile
Billing Manager, CPC in Finance and Accounting at Medical Office (11-50 employees employees)

Pros

  • Fast referral preparation
  • Easy message
  • Easy templates

Cons

  • Faster updates
  • Referral to outside Practice Fusion physicians
  • Pinned notes need to pop up in patient record

Return on Investment

  • Great price
  • Easy training of program
  • Medical records set up is extremely easy.

Alternatives Considered

NextGen Healthcare Clinical Care Solutions (including MediTouch)

Other Software Used

Dropbox, McKesson HealthQuest, Adobe Acrobat DC

Practice Fusion gets an A+

Incentivized
Jessica AdamsView profile
CEO in Corporate at Coastal Medical and Psychiatric Services (11-50 employees employees)

Pros

  • You can't beat the cost
  • The program is easy to use.
  • It has several good billing partners

Cons

  • Some of the features have not yet been implemented and they are listed in the forum as "coming soon" but dated over a year ago. We have been suggesting an alert or message feature that does not become part of the chart for over a year. This would be a way for staff to communicate important information to each other.
  • Update 2017: Almost 3 years later, this is still listed as "coming soon". Other EHR's that I have used have a feature such as an exclamation mark that alert every provider working with a patient that there is important information pertinent to their care.
  • It gets "hung up" in the afternoons at times and becomes very slow.

Return on Investment

  • This product saves documentation time with templates and is very cost effective.
  • Meets all requirements to meet Meaningful Use and PQRS data and easily tracks for you
  • It would be nice if it had its own billing feature

Alternatives Considered

Allscripts Professional EHR, athenaClinicals and NueMD

Other Software Used

NueMD

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