TrustRadius Insights for Polycom Trio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.
Pros
Ease of operation
Microphone pickup
Ease of setup
Cons
Compatibility with other communication systems
Expensive maintenance support
Likelihood to Recommend
These units are pretty much the standard for mid to large meeting rooms and there are not may competitors that can match the quality, reliablity and ease of use of the Trio.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's being used in - and the mic has a hard time adjusting to that.
Pros
It's a nice phone
Good touch screen
Good output audio
Cons
Customer Service
Microphones
Could be more user-friendly
Likelihood to Recommend
It's good for smaller conference rooms. Not great for big conference rooms.
We've deployed Polycom Trio to our organization using it as video conference phones with other offices within our organization. The use of video reduces the organization's needs for travel. It also allows our company interact better and to meet clients in other offices. It's a seamless way for our organization to collaborate and better serve our clients.
Pros
Polycom with video has great sound quality in our conference rooms
Extremely easy to deploy into our Cisco VoIP environment
Video quality is great and pricing is affordable so we can deploy to all our offices
Cons
Integration with Cisco phones could be better.
Connectivity with Visual+ system is sometimes an issue.
Support for the product was an issue when we first deployed and still an issue when we encounter issues with the product.
Likelihood to Recommend
The Polycom Trios are great products for organizations that need to deploy video in confererence rooms. The integration to our Cisco System was easy. However, initially we had issues with our other Cisco video endpoints and this was addressed with subsequent firmware updates. Where Polycom Trios lack is support for issues that occur on the Polycom 8800 Trio.
We use it for conference calls with clients. It allows us all to be in the same room as a company, as opposed to calling in on separate lines from our desks.
Pros
Easy to use and set up.
Call quality is extremely high. We can hear clients on the phone, and we can all be heard without shouting.
Cons
I think it's a well thought out phone, I don't have any complaints or changes.
Likelihood to Recommend
The trio is well suited for any business looking to handle conference calls in a open setting with 5 to 10 employees.
We use the polycom trio for all of our conference rooms. Since we are mostly a workstation driven environment we have to configure it to be used as a USB enabled device with the computer.
Pros
The microphone is fantastic.
The screen and user interface is fantastic.
Along with the expansion mics, the range of the microphones are great.
Cons
I would like to see a BTOE feature with the polycom trio since we use computers in all of our conference rooms.
Add the option to dial using the interface on the trio while the trio is in USB mode.
Likelihood to Recommend
The trio is good for small to medium sized conference rooms. The speakers are fantastic but the developers should add additional features to better integrate with the Skype for business client.
The Polycom Trio is being used my my entire organization. We are a small company with a conference room used for calls with multiple people and for people without offices. It allows us to have professional conference calls with clients, coworkers, contractors, and remote employees.
Pros
Easy to use
Reliable
Good design
Cons
Sometimes it's difficult to hear others on calls
Sometimes there's an echo
Touch screen could be bigger for ease of changing settings
Likelihood to Recommend
It is very appropriate for conference calls in a small conference room. It would not be as appropriate for larger conference rooms.
Trio is a wonderful addition to an Office 365 Skype setup. Once implemented it is seamless. Trio fills out the 'last mile" of a unified communications solution, making every conference room connected with the wider eco-system.
Pros
Skype meetings
Good audio quality
Ease of use.
Cons
Polycom's hardware is great. Their re-sellers and support however are awful. If you can figure it out yourself it's brilliant. If you are relying on re-sellers to implement properly... good luck, unless you are a huge client.
We use the Polycom Trio in our conference room across our organization. It provides our conference rooms with a high quality Skype for Business audio experience. We are in the process of replacing legacy conference room phones with the Trios. The feedback we've received from our end users on the Trio's audio quality has been outstanding. What a great product!
Pros
The Trio has top notch audio quality.
The direct integration with Skype for Business works well.
The ability to remote manage and configure the Trio devices is helpful and somewhat a must in the enterprise.
Cons
I would like the micro USB input to be located under the phone so it's out of sight for users that like to unplug things.
A longer cable for the expansion microphones would be preferred so the cables could be run under the table (the cable path is not always direct).
Likelihood to Recommend
The Trio is well suited for a medium to a semi-large conference (depending on the size and layout of the conference room). It also would be a good solution for an executive office where the executive prefers using a speakerphone and might have others in their office during a conference call. The Trio is not a great fit for very large conference rooms or a room where the furniture gets reconfigured often.
