Polycom Trio Manufacturing Reviews & Insights

Score9.1 out of 10

49 Reviews and Ratings

Community insights

TrustRadius Insights for Polycom Trio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.

Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.

Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.

Polycom Trio Reviews

8 Reviews

ManufacturingAutomotive2Food Production1Machinery1Consumer Goods3Defense & Space1

Polycom Trio - Good but not the best

Rating: 4 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.

Pros

Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.

Cons

Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.

Likelihood to Recommend

The Polycom Trio is a great tool for huddle rooms that don't rely as much on a responsive screen. There are better room controllers out there, but if you just need a good speaker and microphone combo in the traditional conference phone style then the Polycom trio is a good option.

Austin Jones

SharePoint Developer in Information Technology at Keihin North America (Automotive, 1001-5000 employees)

Vetted Review

1 year of experience

Trio has worked wonderfully for our organization

Rating: 8 out of 10

Incentivized

January 30, 2018

Use Cases and Deployment Scope

We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.

Pros

Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
Video Conference - Fair video quality for using existing Skype for Business infrastructure.

Cons

Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.

Likelihood to Recommend

This is well suited for an Office 365 environment, or people looking for an entry-level video conference system.

Jason Holt

IT Manager in Information Technology at Artissimo Designs (Consumer Goods, 501-1000 employees)

Vetted Review

3 years of experience

View profile

Trio 8800 great for audio, and works well with Logitech SmartDock

Rating: 8 out of 10

Incentivized

January 29, 2018

Use Cases and Deployment Scope

We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.

Pros

The mic has excellent range and noise canceling , which is really important for conference rooms.
The speaker is loud enough for a large room and has great quality.
The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.

Cons

It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.

Likelihood to Recommend

It is excellent as a standalone conference phone for small to medium-sized rooms. In larger conference rooms with more people (12+), the speaker and mic work surprisingly well but it picks up every little sound made by the attendees, and the more attendees the more distracting it can be for the people on the other end of the call. We purchased the extender mics, more to extend the mute button around the table than for the extra mics, but the cords are so short, they are almost pointless.

The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.

Andy Saleen

Information Technology Support Specialist in Information Technology at Oppenheimer Companies Inc. (Food Production, 51-200 employees)

Vetted Review

2 years of experience

View profile

Polycom Trio - Great sound!

Rating: 8 out of 10

Incentivized

January 10, 2018

Use Cases and Deployment Scope

We use Polycom Trio primarily as a speakerphone. It's used facility-wide. We like it because of the sound quality of both the speakers and the microphone. It's intuitive and easy for users of all skill levels to use. Our managers like that they can connect their phones via Bluetooth to the phone so that they can "transfer" a call on their cell phone to a speakerphone in a conference room.

Pros

Speaker sound quality
Microphone sound quality
Easy to use

Cons

We had difficulty integrating Skype with the Trio (as it was advertised)
Microphones can be too sensitive at times.

Likelihood to Recommend

We primarily use it in our conference rooms as a speakerphone. I would not use it in a factory floor setting, nor in an open office environment. I think that a factory floor would be too noisy for the microphones. I won't use any speakerphone in an open office environment because some people are just rude.

Verified User

Manager in Information Technology (Automotive company, 5001-10,000 employees)

Vetted Review

2 years of experience

Polycom Trio works!

Rating: 9 out of 10

Incentivized

November 10, 2017

Use Cases and Deployment Scope

Polycom Trio is a great tool for collaboration. It is used in our conference rooms, by staff at every level of our organization. The ease of use is especially beneficial. Due to ease of use, there was no real need to develop a training module for staff. It is truly user-friendly!

Pros

Ease of use. Staff can immediately use the tool without extensive instruction.

Cons

No real cons noticed. The ability to add video conferencing in the newer model is greatly appreciated, not currently deployed in our organization.

Likelihood to Recommend

In our organization, it is more suited for small groups instead of large meetings.

Verified User

Professional in Information Technology (Defense & Space company, 10,001+ employees)

Vetted Review

1 year of experience

Polycom Trio - a game changer

Rating: 9 out of 10

Incentivized

November 10, 2017

Use Cases and Deployment Scope

It's used in our resource centers throughout the world. It serves as a great AV, content sharing, Skype for Business integrated ecosystem. We have it installed in relatively big conference rooms where multiple participants can sit in and connect with the same number of participants on the other side. It's been a great experience so far. We are looking into expanding its use to more branch offices.

Pros

Great at establishing audio/video conferencing
Great at integrating with Outlook, Office 365, Skype for Business Online
Great for using it as a regular audio bridge conference phone

Cons

The content sharing can be improved; especially to be able to plug media directly into the Trio.

Likelihood to Recommend

Greatly suited in a Microsoft shop, especially in an Office 365 shop. The integration with Skype for Business Online is awesome.
Very well suited in an environment where the user community is very keen and experienced in scheduling meetings using SfB.
It's maybe not very well suited in an environment where there is no TV.

Verified User

Director in Information Technology (Consumer Goods company, 10,001+ employees)

Vetted Review

2 years of experience

Polycom Trio: A good Skype for Business solution for smaller rooms

Rating: 7 out of 10

Incentivized

November 6, 2017

Use Cases and Deployment Scope

We are embracing Skype for Business as our default teleconferencing solution, so we want to enable users to connect to Skype meetings any time, any place. The Trio is one of our solutions for smaller sized rooms/huddle rooms.

Pros

One-Touch joining to Skype meetings.
It is a fantastic phone that looks like those that users are used to, but with a sleeker more modern look.
All-in-one package. There is no need for other equipment to join a Skype meeting.

Cons

Not having an HDMI input is the biggest failure of the Trio. Having to join a Skype meeting to present in room is not a good solution. The video quality is not as good and it introduces a lag.
Many configuration options should be available through the web interface instead of the more complicated/time consuming deployments.
Not being able to see both content and webcam view at the same time is a hugely missed opportunity.
We don't use this, but if users wanted to log in to their own accounts, typing in the small touch panel is slow and cumbersome.

Likelihood to Recommend

We have Skype Room Systems for our bigger rooms, which are full-fledged solutions.

The Trio has a lot of missing features compared to those, but it is a good solution/balance for smaller huddle rooms where it might not be cost efficient to implement the higher-end solutions.

The Trio is not well suited for bigger rooms as the audio wouldn't scale well. Not having an HDMI input really hurts it and complicates the user experience.

Verified User

Analyst in Information Technology (Consumer Goods company, 10,001+ employees)

Vetted Review

2 years of experience

Trio Review

Rating: 8 out of 10

Incentivized

November 3, 2017

Use Cases and Deployment Scope

We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.

Pros

One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.

Cons

The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.

Likelihood to Recommend

Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.

If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.

Verified User

Administrator in Information Technology (Machinery company, 10,001+ employees)

Vetted Review

1 year of experience

Loading Reviews List....

Trio Review

Rating: 8 out of 10

Incentivized

November 3, 2017

Use Cases and Deployment Scope

Pros

One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.

Cons

The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.

Likelihood to Recommend

Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.

If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.

Verified User

Administrator in Information Technology (Machinery company, 10,001+ employees)

Vetted Review

1 year of experience